The company has garnered mixed feedback, with some customers expressing satisfaction with the variety and pricing of books. However, a significant number of reviews highlight serious concerns regarding order fulfillment, such as receiving incorrect items, damaged books, and poor customer service responses. Customers frequently report difficulties in obtaining refunds or exchanges, indicating a lack of adequate support and communication. The overall sentiment leans towards dissatisfaction, with many stating they would not recommend the company due to these recurring issues, suggesting a need for improvements in customer service and order accuracy.
This summary is generated by AI, based on text from customer reviews
I have bought many books over the years from this company and have never had an issue. Am always pleased with the books that come. Like the prices for the books too.
Title says it all... it appears thriftbooks obtains and then sells clearly marked Library books.
Also, given book condition, I'd have to say the book they sold me wasn't discarded by the Library in question.
I'll have to think about doing business with this place in the future.
I have used this site many times. I have always gotten what I ordered and I was happy with the price I paid. Then, I get a book I didn't order. The packing slip is for someone in another state. I can't reach anyone on the phone, so I email. I'm told I have to return this book with an original invoice, etc. Fine. But I have to pay to return a book I didn't order. What? So, I told them that this wasn't my fault and that I found this to be horrid service. I asked if they were going to send me the book I did order. I received a very lame reply that they can't send it to me now. They will reimburse me for the postage if I email them a receipt with the tracking number. Well my confidence in this going correctly is less than zero. I will never use this place again. Ever!
Ordered April and May 2021: Was nervous cause even though my mom & sister LOVE Thriftbooks, the online reviews weren't great. The prices are very enticing (though shipping to Canada can be pricey depending on what you order) and I ordered literally 12 books. 2 of them have come early and I couldn't be happier with them! I ordered "The Yellow Wallpaper" By Gilman in 'acceptable' and "Red Rising" by Pierce Brown in 'good' condition and they are in near perfect condition (especially the 'Yellow wallpaper'. No stains, rips, smells or other visible damage. These both came sooner than expected! Just know that since we're in the middle of COVID and postal services are used to the max, PLUS if you don't live in the USA, it might take longer than 2 weeks. These two came in 12 days I think. The first time I used the site, I ordered a book in the wrong edition by accident and quickly cancelled it. I think it's up to the seller whether or not they will cancel the order (depends on their policy --not entirely sure-). Anyway, the order was cancelled and the card was refunded promptly!
Very happy and am feeling optimistic/excited for my next orders. :)
I have ordered many books from ThriftBooks and I'm generally pleased, but lately the "condition" rating has been unreliable. My recent order included two books, both listed as "very good condition." When they arrived, one was very good condition, but the other one was only in fair condition. Since we pay more for the higher levels of condition, this was disappointing.
ORDERED AND PAID FOR a game for my original Xbox, Star Wars: Republic Commandos, when the package arrived it came with the correct case for the game but inside it was a completely different game, the simpsons hit and run. Not only was the game in the case a completely different game, but it was also so damaged it was unusable. DO NOT USE THIS SERVICE
Buying used products can be risky, NOT HERE. Easy returns, prompt refunds. Wish List! Oh Yeah...
Over the years I have had books here and there that have arrived slightly damaged and I was OK with that. Lately, they have allowed too many terrible copies to be shipped out. This is the second in a month I have received (Before The Darkness Falls) with the cover almost completely detached. I seriously doubt I'll be using their services anymore after this mess.
I have had wonderful luck ordering books from Thriftbooks. Quality is always as described, free shipping with orders over $10, and they have a great selection. Never have had a problem.
Great selections at great prices we ordered a ton of books and they were quickly delivered even with the mail issues. We will be ordering more, thanks!
I have only had two issues with TB one issue was a book I received but turned out to be written in too much, so I sent it back and was able to get the same book in better condition. The second issue I had was a book I purchased that was labeled incorrectly I contacted customer service and they responded right away I was issued a refund no problem. Even with these two hiccups I still have purchased my books through TB. I can easily track my orders and know that I can get a better deal here, I price compare on many sites and always return to TB. Majority of my collections come from here anyways. I am pleased with how customer service has taken care of my issues promptly and with no problem. I will always be a customer!
I ordered a total of 6 hardcovered books, all very good or like new in quality. Only 3 books fit that description. One book arrived as a severely water damaged paperback (order summary conveniently doesn't state if what I purchased was hardcover or paperback), another 'very good' book arrived without its dust cover and instead had 2 very distinct water rings on the front cover! The final book has never arrived. I submitted 2 claims. One reply they said I'll get a new copy and the other said they were out and I'll get a refund instead since they no longer have the book. But I have no idea which book will be replaced and which will be refunded. They also left previous price tags on one book, showing that they bought the book from value village and then sold it to me for 70 cents more. Not my idea of a great gift that I thought I was getting.
I love this company as I can get almost any book incuding old ones, without resorting to purchasing from big A. I like supporting smaller companies. When I had a problem with a used instead of a new book being shipped, they instantly made it right and gave me a little credit too. Thriftbooks is my first go to company.
I recently started purchasing books from ThriftBooks.com in an effort to support small businesses. I recently purchased 10 or so children's books, by a favorite author, that I heard was no longer going to be published. I wanted to be able to share them with my grandkids. A couple of days after making my purchase, but before the books had shipped, the value on 2 of the books I had purchased drastically increased and I received an email and refund from ThriftBooks, informing me that they made a mistake and did not have the books I had purchased. Because I know their website automatically updates, when a book is purchased, is obvious that they took back the books I had purchased because they could make more money from someone else. This is completely unethical. I will never buy from them again. So much for trying to help out the little guy.
I frequently order from Thrift Books. My orders are received promptly and in the condition I expected. I have been very satisfied with Thrift Books.
How unfortunate that so many people here seem to have encountered problems with ThriftBooks. I have not. In fact, I've been impressed by the speed of delivery, low prices, and low shipping costs (no cost for orders over $10).
Hi Guys, I think I have to update my "review". The book was delivered on 5. 02. 2021 and it's in shape described on the website, so everything is fine. The only problem was delivery time, but I assume it was a derivative of a cheap postal service and not ThriftBooks *******@ThriftBooks: Apologies for my previous review!
I think they are awful cheaters. I bought a book, paid for it via PayPal on the same day (21.09.2020). The book has never been delivered.
While we were a little apprehensive based upon the reviews of ThriftBooks we had read, our experience with them has been very good. Over the past couple of years we have ordered several used books from them Each time the order arrived on time and the book was in the condition described.
Selected, bought and paid for a book by Brian Shul. Actually received a crappy cardboard calendar dated 1997. Threatened legal action, they have promised a refund - if this is not forthcoming immediately l will sue. This company is a fraudulent scam, never ever deal with them! Unfortunately l cannot give a zero star rating- would give a minus score if l could.
Don't buy from these guys especially through eBay. I paid and they did not send my book. EBay will not help after 90 days. ThriftBooks still state they have the book in stock on their website, but refuse to fix the problem saying it has to go through eBay. They have my money but are not ethical enough to send the book. Some people were lucky to get defective books when they paid - I received nothing and they will not support their customers.
Answer: It sounds like a question you need to ask them directly.
Answer: You should think twice before paying international postal rates and customs fees for used books.
Answer: When this happens, just tell them and they'll give you a refund. Books are sent via USPS, so good luck with a tracking number. Very occasionally they will lose a shipment, and this is not Thriftbooks' fault.
Answer: Library Binding is a term used for books that are in large print.
Answer: I donate my books to the library for their book sale
Answer: I ordered through the ThriftBooks website. They send me an order confirmation email. Then they send me shipping confirmation email with tracking. Shipping confirmation emails may be sent separately for each book if they come from different locations. If you keep track of the emails, you know exactly what the situation is for your order. I have ordered over 30 books, have check on the status often, and had no problems. I'm not sure what happens if you don't have email, but is that a possibility in this day and age? If you ordered by phone, I'm not sure why you didn't call them for the status.
Answer: They do not accept checks or money orders. You need to use credit, debit (cards), or PayPal.
ThriftBooks.com is one of the world's largest online new and used book retailers with more than 7 million books in stock at everyday low prices. Get free standard shipping on U.S. orders over $10. U.S. A: Standard Shipping - 4-14 business days - Fr...