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ThriftBooksReviews 375

2.0
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ThriftBooks Reviews Summary

The company has garnered mixed feedback, with some customers expressing satisfaction with the variety and pricing of books. However, a significant number of reviews highlight serious concerns regarding order fulfillment, such as receiving incorrect items, damaged books, and poor customer service responses. Customers frequently report difficulties in obtaining refunds or exchanges, indicating a lack of adequate support and communication. The overall sentiment leans towards dissatisfaction, with many stating they would not recommend the company due to these recurring issues, suggesting a need for improvements in customer service and order accuracy.

This summary is generated by AI, based on text from customer reviews

service
154
value
154
shipping
157
returns
92
quality
153
Tennessee
1 review
0 helpful votes
Follow Joanne L.
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I have bought many books over the years from this company and have never had an issue. Am always pleased with the books that come. Like the prices for the books too.

Date of experience: June 2, 2021
Virginia
1 review
1 helpful vote
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Title says it all... it appears thriftbooks obtains and then sells clearly marked Library books.
Also, given book condition, I'd have to say the book they sold me wasn't discarded by the Library in question.
I'll have to think about doing business with this place in the future.

Date of experience: May 18, 2021
Iowa
1 review
3 helpful votes
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It's a crap shoot
May 13, 2021

I have used this site many times. I have always gotten what I ordered and I was happy with the price I paid. Then, I get a book I didn't order. The packing slip is for someone in another state. I can't reach anyone on the phone, so I email. I'm told I have to return this book with an original invoice, etc. Fine. But I have to pay to return a book I didn't order. What? So, I told them that this wasn't my fault and that I found this to be horrid service. I asked if they were going to send me the book I did order. I received a very lame reply that they can't send it to me now. They will reimburse me for the postage if I email them a receipt with the tracking number. Well my confidence in this going correctly is less than zero. I will never use this place again. Ever!

Date of experience: May 13, 2021
Canada
1 review
1 helpful vote
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Ordered April and May 2021: Was nervous cause even though my mom & sister LOVE Thriftbooks, the online reviews weren't great. The prices are very enticing (though shipping to Canada can be pricey depending on what you order) and I ordered literally 12 books. 2 of them have come early and I couldn't be happier with them! I ordered "The Yellow Wallpaper" By Gilman in 'acceptable' and "Red Rising" by Pierce Brown in 'good' condition and they are in near perfect condition (especially the 'Yellow wallpaper'. No stains, rips, smells or other visible damage. These both came sooner than expected! Just know that since we're in the middle of COVID and postal services are used to the max, PLUS if you don't live in the USA, it might take longer than 2 weeks. These two came in 12 days I think. The first time I used the site, I ordered a book in the wrong edition by accident and quickly cancelled it. I think it's up to the seller whether or not they will cancel the order (depends on their policy --not entirely sure-). Anyway, the order was cancelled and the card was refunded promptly!
Very happy and am feeling optimistic/excited for my next orders. :)

+1
Date of experience: May 4, 2021
Georgia
1 review
6 helpful votes
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I have ordered many books from ThriftBooks and I'm generally pleased, but lately the "condition" rating has been unreliable. My recent order included two books, both listed as "very good condition." When they arrived, one was very good condition, but the other one was only in fair condition. Since we pay more for the higher levels of condition, this was disappointing.

Date of experience: May 4, 2021
Texas
1 review
1 helpful vote
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Purchase was obviously a scam.
April 15, 2021

ORDERED AND PAID FOR a game for my original Xbox, Star Wars: Republic Commandos, when the package arrived it came with the correct case for the game but inside it was a completely different game, the simpsons hit and run. Not only was the game in the case a completely different game, but it was also so damaged it was unusable. DO NOT USE THIS SERVICE

Date of experience: April 15, 2021
Washington
1 review
0 helpful votes
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Great Place to Shop
April 13, 2021

Buying used products can be risky, NOT HERE. Easy returns, prompt refunds. Wish List! Oh Yeah...

Date of experience: April 13, 2021
Tennessee
2 reviews
7 helpful votes
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Mostly OK
April 3, 2021

Over the years I have had books here and there that have arrived slightly damaged and I was OK with that. Lately, they have allowed too many terrible copies to be shipped out. This is the second in a month I have received (Before The Darkness Falls) with the cover almost completely detached. I seriously doubt I'll be using their services anymore after this mess.

Date of experience: April 3, 2021
Nebraska
1 review
0 helpful votes
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I have had wonderful luck ordering books from Thriftbooks. Quality is always as described, free shipping with orders over $10, and they have a great selection. Never have had a problem.

Date of experience: March 28, 2021
Tennessee
1 review
1 helpful vote
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Great business!
March 26, 2021

Great selections at great prices we ordered a ton of books and they were quickly delivered even with the mail issues. We will be ordering more, thanks!

Date of experience: March 26, 2021
Florida
1 review
0 helpful votes
Follow K H.
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I have only had two issues with TB one issue was a book I received but turned out to be written in too much, so I sent it back and was able to get the same book in better condition. The second issue I had was a book I purchased that was labeled incorrectly I contacted customer service and they responded right away I was issued a refund no problem. Even with these two hiccups I still have purchased my books through TB. I can easily track my orders and know that I can get a better deal here, I price compare on many sites and always return to TB. Majority of my collections come from here anyways. I am pleased with how customer service has taken care of my issues promptly and with no problem. I will always be a customer!

Date of experience: March 19, 2021
Washington
1 review
1 helpful vote
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Only 50% success rate
March 13, 2021

I ordered a total of 6 hardcovered books, all very good or like new in quality. Only 3 books fit that description. One book arrived as a severely water damaged paperback (order summary conveniently doesn't state if what I purchased was hardcover or paperback), another 'very good' book arrived without its dust cover and instead had 2 very distinct water rings on the front cover! The final book has never arrived. I submitted 2 claims. One reply they said I'll get a new copy and the other said they were out and I'll get a refund instead since they no longer have the book. But I have no idea which book will be replaced and which will be refunded. They also left previous price tags on one book, showing that they bought the book from value village and then sold it to me for 70 cents more. Not my idea of a great gift that I thought I was getting.

Date of experience: March 13, 2021
Arizona
10 reviews
14 helpful votes
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I love this company as I can get almost any book incuding old ones, without resorting to purchasing from big A. I like supporting smaller companies. When I had a problem with a used instead of a new book being shipped, they instantly made it right and gave me a little credit too. Thriftbooks is my first go to company.

Date of experience: March 9, 2021
Utah
1 review
2 helpful votes
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Greedy and dishonest
March 7, 2021

I recently started purchasing books from ThriftBooks.com in an effort to support small businesses. I recently purchased 10 or so children's books, by a favorite author, that I heard was no longer going to be published. I wanted to be able to share them with my grandkids. A couple of days after making my purchase, but before the books had shipped, the value on 2 of the books I had purchased drastically increased and I received an email and refund from ThriftBooks, informing me that they made a mistake and did not have the books I had purchased. Because I know their website automatically updates, when a book is purchased, is obvious that they took back the books I had purchased because they could make more money from someone else. This is completely unethical. I will never buy from them again. So much for trying to help out the little guy.

Date of experience: March 7, 2021
Florida
1 review
0 helpful votes
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Great selection & prompt delivery.
March 2, 2021

I frequently order from Thrift Books. My orders are received promptly and in the condition I expected. I have been very satisfied with Thrift Books.

Date of experience: March 1, 2021
Virginia
2 reviews
6 helpful votes
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How unfortunate that so many people here seem to have encountered problems with ThriftBooks. I have not. In fact, I've been impressed by the speed of delivery, low prices, and low shipping costs (no cost for orders over $10).

Date of experience: March 1, 2021
Poland
1 review
4 helpful votes
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The book has finally been delivered.
February 16, 2021
Updated review

Hi Guys, I think I have to update my "review". The book was delivered on 5. 02. 2021 and it's in shape described on the website, so everything is fine. The only problem was delivery time, but I assume it was a derivative of a cheap postal service and not ThriftBooks *******@ThriftBooks: Apologies for my previous review!

Date of experience: February 15, 2021

I think they are awful cheaters. I bought a book, paid for it via PayPal on the same day (21.09.2020). The book has never been delivered.

Date of experience: October 30, 2020
Michigan
1 review
0 helpful votes
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While we were a little apprehensive based upon the reviews of ThriftBooks we had read, our experience with them has been very good. Over the past couple of years we have ordered several used books from them Each time the order arrived on time and the book was in the condition described.

Date of experience: February 10, 2021
Ireland
1 review
20 helpful votes
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Scam
February 9, 2021

Selected, bought and paid for a book by Brian Shul. Actually received a crappy cardboard calendar dated 1997. Threatened legal action, they have promised a refund - if this is not forthcoming immediately l will sue. This company is a fraudulent scam, never ever deal with them! Unfortunately l cannot give a zero star rating- would give a minus score if l could.

Date of experience: February 9, 2021
Australia
1 review
15 helpful votes
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Book never sent
February 7, 2021

Don't buy from these guys especially through eBay. I paid and they did not send my book. EBay will not help after 90 days. ThriftBooks still state they have the book in stock on their website, but refuse to fix the problem saying it has to go through eBay. They have my money but are not ethical enough to send the book. Some people were lucky to get defective books when they paid - I received nothing and they will not support their customers.

Date of experience: February 7, 2021

About the Business

ThriftBooks.com is one of the world's largest online new and used book retailers with more than 7 million books in stock at everyday low prices. Get free standard shipping on U.S. orders over $10. U.S. A: Standard Shipping - 4-14 business days - Fr...


thriftbooks.com
Founded in 2003
+158