Musikhaus Thomann e. K.Reviews 143

I bought a Clavia Nord Stage 4 88 in january 2024 and I have had to return it 3 times so far to be repaired. They have the worst customer service that I have ever encountered. Terrible communication and very very slow to return back to me. I have not played it for nearly 4 months.

Caveat Emptor

UK buyers beware. Although prices seem good value, when there is an issue and something has to be returned then it can turn into a nightmare. I bought a Marshall JVM combo through Thomann and it developed a fault on the board - confirmed by an amp tech here in the UK. It took nearly 3 months to get Thomann to accept a return and when they arranged a courier to collect it they had to ask me after if it had actually been collected. I supplied them with a photograph of the courier scanning the return label. There didn't seem to be any integrated information with the courier. They then said it could take up to 20 working days (a month) for it to arrive at their warehouse. I waited the 20 working days without any update only to be told after that in fact it had been lost in transit somewhere and they didn't know where it was. They would raise an investigation with the courier company and then revert back to me with a resolution. I'm still waiting for that resolution which they have already said won't involve a replacement. So in summary, they don't know where my Marshall is, they won't replace it, they have the money and I've been without an amp since February. Buyers beware.

My first order was in 2022, when I got a Korg L380U piano. My initial hesitation and concerns fully fade away when this large and heavy instrument was delivered to Armenia in perfect condition. In 2024, I made two other orders including 2 guitars, 2 modeling amps and accessories, all in good packaging and in the quality as advertized. I'm blowed away by the excellence of my HB guitars - TE-62DB and SC 550ii!

The only issue I had was a factory defect with the PG Spark Go amp in my last order. It failed to shift stereo/mono in the app and the phone socket only had mono output. Thomann's customer support helped me greately with the warranty related investigation process. As the return shipment from Armenia would be quite costly, they just offered me to keep the defective and shipped another one, new and fully functional. What a great example of an awsome customer care and support!

The purchased electric guitar had a multitude of technical and visual flaws. The bridge could no longer be lowered, and the string action at the 12th fret was over 2.5mm, with the pickups still too far from the strings (4-5mm) even after maximum adjustment.

The most amusing issue was with the headstock nut, which lacked properly cut slots, causing the strings to simply lay over it more than 3mm above the first fret, making playing chords practically impossible (the tuning would jump over 25 cents upwards when playing a note on the first fret).

Additionally, the guitar was all scratched up, dirty, full of cosmetic flaws, and this wasn't even a so-called B-stock.

I understand that flaws can happen, but after contacting the store and providing a very detailed description of all the issues, Thomann claimed that my guitar was in perfect condition and fully playable! I was shocked... The store simply sells defective instruments and claims that's how it should be... The guitar was unplayable and unadjustable, but for the store, that's apparently the norm...

I do not recommend, avoid like the plague, it's a waste of time and nerves.

So I placed and order for a guitar about 6 weeks ago, it never got here so I check my CC if it was charged, it was and refunded since they never bothered to inform me if was not available I bought another one else where now out of the blue the charge my card and ship it! I told them on thank you I got one elsewhere they told me tough luck there is a $217 fee to return it. If you what a guitar whenever they are good and are ready on their terms to ship you one these, then theses are your guys, you'll get it when they are ready and not before. They won't even bother to inform you if or when it will get here. Do yourself a favor if you must have one buy it from amazon or another sell who at the least acts like they care about the customer.

I bought a brand new drum kit from Thomann, which arrived within the estimated timeframe. Upon inspection however, the drum kit was damaged, and I contacted Thomann to report it. The returns policy quoted in response is clearly designed to deter customers from returning faulty goods. I was asked to take the drum kit (which I explained would not fit into my car) to a drop-off point, after which I was told shipping would take 15 working days. Only after the item is inspected will Thomann even consider shipping a replacement. I explained that this was not acceptable, as I needed a drum kit for use very soon. Despite my request, Thomann are not prepared to ship a replacement as quickly as they were able to ship the drum kit when I first bought it, or arrange for collection of the damaged drum kit. I therefore have had a damaged drum kit that I have not been able to use, sat in its original packaging, for two weeks. Evidently, Thomann are happy to take your money, but treat you as an inconvenience once they have it. I have used Thomann in the past, and have otherwise had a positive experience, but I will never be using Thomann again.

Scammed me unfortunately. Bought an 18" subwoofer, failed after 5 uses, got a new on warranty. Two months later they come back requiring me to send the speaker back because I according to them have overloaded the subwoofer. Rejected this because I do not have the amps to overload the spec, the previous speaker lasted 5 years with half the rated power AND the replacement speaker has been playing fine in the same setup for two months now. Have asked how they explain this, only comment I get back is that their verdict stays, no comments on my comments at all. Stay away from Thomann and Eminence loudspeaker company, scammers!

The best online store ever, best prices, best equipment, best brands available, fast delivery, etc.
I bought my first equipment that started my career in music producing and i've been going great

Easy website to navigate, great product selection, brilliant communication. I received my ibanez guitar, case and stand today and I love it. Thanks from the UK.

Hi guys
> Guitar arrived today all in one piece,
> Over the moon with what I got for my budget.
> Please don't be offended by my comment
> I have an OCD disorder and that plastic covering the pick ups is so difficult to remove
> This is not a complaint just an opinion from a pensioner
> So all in all for the money I have a lovely guitar
> Thank you all
> Regards Nigel
>

Horrible Customer service. It often takes between 2-6 days for them to respond to my e-mails.
I decided to use my 30-Day Money-Back Guarantee and sent a guitar for return 5 weeks ago.
The parcel has now been stuck in customs for over a month, and still remains there.
Thomann estimates the whole return process to take only 15 days, but who knows how long this will take.

Customer service responds with "we're in contact with the transport company", but fails to give me any idea of what's going on, or how long this will take.
They are not resolutive at all.

I will post more on how things will turn out, but honestly, I'll be glad if I get my money back.

First and last time I'll order from Thomann.

The team of customer support and online experts is priceless, they suggest you what you should use as per your choice of gear and accessories, feels like a family member not letting you splurge extra $$$ just for fun

Ordered Monday morning US time, Evening Germany time. Guitar order processed within the hour. Shipped and tracking started Tuesday US time. Arrived Friday Afternoon to Minnesota USA. Outer box did get a little beat up. Slightly oversized for the smaller guitar box inside; so anything placed on top of it will squish the cardboard a lot. Inner guitar box was cushioned with crumpled paper. Guitar-box had foam inside its box on headstock and butt of the body, and a soft mesh bag inside a plastic bag with a bunch of desiccant packets to absorb any stray moisture during shipping. Looks equivalent to any guitar off the shelves from a local music store. No additional tariffs for importing, Everything from Thomann website was it's final price. (Final price was under 800 USD which then might apply import tariff/taxes of 5.0%~5.4% for 9207.9010~.9040 "Musical instruments Other" ~ "Fretted stringed instruments")

I thing it's the best communicate, shipping and deal service I ever had. The reaction time from my order to shipping was unbelievable fast!
Thank you so much!

Had the amp I wanted at the best price.its my birthday so why not! Easy purchase and it will be here quick.

I recently had the pleasure of purchasing a Fender electric guitar from the online music store Thomann.de, and I must say, the entire experience exceeded my expectations. From the swift and secure delivery to the reasonable prices and extensive selection, I couldn't be more satisfied with my purchase.

First and foremost, the delivery process was remarkable. Thomann.de ensured that my guitar arrived promptly and in pristine condition. The packaging was robust, providing excellent protection during transit. I appreciated the attention to detail and the care taken to ensure that my guitar reached me safely.

When it comes to pricing, Thomann.de offers great value for money. The prices for Fender guitars were competitive and reasonable compared to other retailers. I was pleasantly surprised by the affordability without compromising on quality. It's evident that Thomann.de strives to provide customers with fair pricing, making it an ideal destination for music enthusiasts looking for a great deal.

One aspect that truly impressed me was the vast assortment of guitars available on Thomann.de. They have an extensive selection of Fender electric guitars, catering to musicians of all levels and preferences. Whether you're a beginner or an experienced player, you'll find a guitar that suits your style and budget. The website's intuitive navigation and comprehensive product descriptions made it easy for me to explore various options and make an informed decision.

Additionally, the customer support provided by Thomann.de was exceptional. Their knowledgeable and friendly staff promptly addressed my inquiries, ensuring a smooth and hassle-free purchasing experience. Their dedication to customer satisfaction was evident, and it further enhanced my confidence in choosing Thomann.de as my go-to music store.

In conclusion, I highly recommend Thomann.de to anyone in search of a Fender electric guitar or any other musical instrument. With their swift and secure delivery, reasonable pricing, and extensive assortment, Thomann.de proves to be a reliable and trustworthy online retailer. My experience was nothing short of excellent, and I am thrilled with my new Fender guitar.

Borderline fraudulent behaviour
I ordered a Fender hard and flat top case for my wife's guitar as a gift. I received a fluffy soft "backpack" case of their generic brand, with incorrect measurements (the guitar doesn't fit), and it was even dirty!

I contacted their customer support, and they were more interested in fixing their mess and that I sent the wrong cover back than providing me with a solution.

All in all, I need to send everything back before even thinking about getting my money back... for their own mistake! So, I haven't got the money or the case, and I need to print, re-pack and send everything back. Just this time, I've learned my lesson, and I hope people will learn from my experience too.

After opening a Paypal case, they offered to issue a refund if I did close the case. I agreed and then they weren't truth to their word. Still awaiting the refund after following all their "guidelines". AVOID IT!

Harley Benton CLJ-503CE WN
I removed the pickup' made a good-fitting bone saddle slotted the bridge' removed" the pickguard, and"put some medium gage Elixer string on it. I like the tone that the walnut" gives it a dry' warm sound I' like' I am happy with it.