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ThirdLove has a rating of 1.8 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ThirdLove most frequently mention customer service, shirt bra, and credit card problems. ThirdLove ranks 119th among Underwear sites.
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554 reviews
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I can't say enough good things about ThirdLove. First of all, their bras are comfortable, attractive, and well fitting. THirdlove the company has high standards both for their product and for their customer relations. A few weeks ago one of their deliveries went astray. The bra was marked as delivere4ed, but I never got it. Third Love sent me another one. Thanks!
These bras are extremely cheaply made, and they sent me one where the straps were sewn in twisted. When I contacted them about it, they refused to replace or credit me. These bras are awful, and they don't stand behind their shoddy products. You'll be out an expensive bra and their customer service is truly terrible.
ORIGINAL REVIEW: Used their website's fit guidelines to find the "right" size, which ended up being ridiculously small (both band size & cup size) when I received it. Chose to have a video call with a fit specialist to determine the right size for me. The specialist supposedly handled the exchange process for me so that all I should have had to do was print out a return label, but the link they gave me took me through the whole exchange process, including asking me whether I wanted store credit or a refund. I wasn't sure which to choose, and replied to their email asking what to do. Days passed, and I received multiple warning emails telling me I'd better send back my current bra soon or else I would not be able to refund/exchange. I sent multiple emails to every address I could find over several days, with no response. Finally got a chat rep to send me the shipping label I should have received to begin with. Meantime, I still kept getting the warning emails about returning my purchase, and the bra that this fit specialist ordered for me is STILL too small in the cups, despite the professional fitting session, but there's no way I'm going through this nonsense again, so I guess I'm just stuck with an ill-fitting bra. Will not order anything from them again. (The bra itself seems nice, which is the only reason I'm giving them 2 stars instead of 1.)
UPDATE: Third Love reached out to me to try to resolve the matter. The specialist I worked with this time suggested adding a half cup size and promised to be my point of contact if I had any problems with the return process. This time I insisted on being sent the shipping label directly instead of relying on questionable links to dynamic sites, and I was able to process the return without issue. The new bra fits perfectly. I would still recommend against buying a bra in December if you're not 100% positive about the fit, as I think the holiday shopping and mailing surge make it a bad month to hope for a smooth return process. But I've added 2 stars to my original review in light of the effort Third Love made to make things right and the good fit of the new bra.
Tip for consumers:
Don't shop here in holiday months if there's any chance you might need to make a return/exchange
So I tried the trial full coverage 24/7 bra. I was excited, the bra fit great, looked great, felt great however, the little patch of material that fits flat against your chest between your breasts was made of some kind of mesh evil hell fabric. It irritated me so badly in that one area it made me feel it was not worth the $70... Back it goes, sadly
Hello Betty, my name is Taylor and I'm a Senior member of the Customer Advocate team at ThirdLove.
I would love to offer my assistance, in order to do so, I will need some further information from you! There are two ways that we can proceed from here.
The first option is for you to provide me with your ThirdLove order number on this platform. The second is for you to send an email to hello@thirdlove.com and mention this review and my name (Taylor L.) in the subject line. From there I will be happy to assist you to the best of my ability.
I hope to hear from you and look forward to assisting with a resolution.
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The best bra is one you never think about. Find your perfect fit today. Available in cup sizes AA through G (DDDD), including our signature half 1/2 cup sizes.
Hi Diane, Thank you for reaching out to us about this issue! We will be following up you via email shortly to investigate this further.