business logo of The Whiz Cells

The Whiz Cells

Overview

The Whiz Cells has a rating of 4.5 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, fast payment and gift card. The Whiz Cells ranks 2nd among Sell Cell Phone sites.

service
2
value
2
shipping
2
returns
2
quality
2
This company responds to reviews on average within 2 days

Instant Feedback

2,435 reviews
How would you rate The Whiz Cells?
grey star
grey star
grey star
grey star
grey star
Virginia
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Send Message
Share Review
Report Review

This was a simple fast and incredible experience!
December 28, 2024

My family had upgraded phones and the majority of them had to trade theirs in but my moms was paid for. Someone had mentioned ecoatm to her but I had sold an old phone to declutter a couple of years ago so I told her not to use ecoatm because they do NOT pay as much as others. When searching online I found The Whiz Cells. I was amazed by the amounts they pay for devices in good condition so I started researching the company and they had awesome reviews and now I know why. They do everything they say on their website and I love that they are also only 45 minutes away from where we live. I followed there step by step process and had a question so I emailed them and I had a response within 24 hours. Once the question was answered we were able to complete the sales process and ship the device. It arrived to them in 2 days. I had an email with a payment link within less than 24 hours. I clicked the link filled in my payment info and the funds were in my account in about 15 minutes! It was a seamless process! I would recommend this service to anyone and I will definitely use this service again! I give them 5+ stars. Thanks Whizcells!

Date of experience: January 3, 2025
Travis M. The Whiz Cells Rep
4 months ago

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at sales@thewhizcells.com

Iowa
1 review
0 helpful votes
Follow Jon D.
Unfollow Jon D.
Send Message
Share Review
Report Review

Easy process
December 15, 2024

If you don't want to mess around with selling on Craigslist/eBay/FB marketplace then this is a good option. Didn't get as much as quoted on one tablet due to minor frame damage but it's not worth my time to sell elsewhere for $20 more. If your device has screen damage I think this is a good option for most people.

Date of experience: December 5, 2024
Travis M. The Whiz Cells Rep
5 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. Also, if you could please provide feedback via email to sales@thewhizcells.com for why you left a 4 star review so that we can improve our customers' experience? If it's regarding the comments posted here, no need to reach out. Unfortunately with the frame damage that was present we had to take off due to the fact that we would have to disclose the defect prior to selling, which devalues the device. We appreciate your business & hope to serve you again in the future.

Washington
1 review
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Send Message
Share Review
Report Review

Such an easy and quick transaction
October 2, 2024

To say doing business with The Whiz Cells was a pleasure is an understatement. The whole process was quick and easy and the same day they received the phone I got my money which was exactly what they originally offered to the penny. If I ever have another phone to sell I will definitely be using them again.

Date of experience: September 22, 2024
Travis M. The Whiz Cells Rep
7 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

California
1 review
0 helpful votes
Follow Shalana S.
Unfollow Shalana S.
Send Message
Share Review
Report Review

Easy and fast payment
November 1, 2024

Whiz cells gave me the most for my phone then others, the process was easy and received the payment extremely fast. I appreciate it!

Date of experience: October 22, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

North Dakota
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Send Message
Share Review
Report Review

Wasn't worth my effort
October 21, 2024
Updated review

You only have a few options for "condition" of phone. When I mailed it in, it only had a cracked screen. Magically, when received it has a whole litany of other issues.

Date of experience: October 9, 2024
Travis M. The Whiz Cells Rep
6 months ago

Hi David, I am sorry that you are disappointed. The pixel you sent in the LCD flashes, had a blackspot in the LCD, it is a broken phone. Most buyback companies would not have offered anything. Again, I am sorry you are disappointed, that is never our goal but the wrong condition was selected.


Seems very easy and painless
September 24, 2024
Previous review

Seems very easy and painless

Date of experience: September 14, 2024
California
1 review
0 helpful votes
Follow Shahrier A.
Unfollow Shahrier A.
Send Message
Share Review
Report Review

Fair reduction in trade in
January 18, 2025

Battery capacity was lower than what was required for an excellent condition trade, so the reduction in price offered was fair.

Date of experience: January 8, 2025
Travis M. The Whiz Cells Rep
3 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Ohio
1 review
0 helpful votes
Follow Shawn H.
Unfollow Shawn H.
Send Message
Share Review
Report Review

Great Experience
September 29, 2024

I have used 3 other sites to sell electronics, and have been satisfied with those 3. For this particular phone I really needed the highest payout and Whiz Cells was $70 higher than the best of the 3 I usually use.The offer was honored (phone was excellent) and payment was very fast. I will definitely consider them the next time I need to sell a phone.

Date of experience: September 19, 2024
Travis M. The Whiz Cells Rep
7 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Virginia
1 review
0 helpful votes
Follow Anna G.
Unfollow Anna G.
Send Message
Share Review
Report Review

I honestly was very uncomfortable at first sending my phone to them, not knowing anything about the company, but they answered all my questions. They answered all my emails within seconds of getting them and everything went completely smoothly with them. I got my money instantly just as told and would definitely do business again with them.

Date of experience: November 26, 2024
Travis M. The Whiz Cells Rep
5 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Colorado
1 review
0 helpful votes
Follow Wayne K.
Unfollow Wayne K.
Send Message
Share Review
Report Review

Good again!
October 26, 2024

Not the first time I sold to Whiz Cells. Always smooth and fast response. Fast payment, even by mail.

Date of experience: October 16, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review & your continued business. We look forward to working with you again in the future.

California
1 review
0 helpful votes
Follow Bo D.
Unfollow Bo D.
Send Message
Share Review
Report Review

Changed from $78 for 2 phones to $20
December 20, 2024

From reading the other reviews and my experience this is their game. They always find some reason to lower their offer by a lot once they have ur phone.

Date of experience: December 10, 2024
Travis M. The Whiz Cells Rep
4 months ago

As explained via email, this is not a game that we play. Our website is clear on the definitions of conditions. You placed an order for a Galaxy A54 & a Galaxy S20 both in "Good" condition, which is defined as having no scratches that can be felt by the fingernail, no cracks, & everything 100% functional. You sent in a Galaxy A54 with deep screen scratches & a Galaxy S20 with screen scratches, burnt in/ghost images, & a cracked back. This isn't a case where we were looking for a reason to lower our offer, this is a case of your devices being misrepresented. We offered to ship the devices back to you at our cost, just as we paid to have them shipped to us. You decided to accept the $20.

Texas
1 review
0 helpful votes
Follow Charlez A.
Unfollow Charlez A.
Send Message
Share Review
Report Review

WhizCells is the best!
September 17, 2024

I had an old cell phone sitting on my desk for at least three years. I kept it for a backup just in case I needed it. I started thinking how it loses value every day. I searched online to find a buyer and found WhizCells. I got top dollar for my smart phone and tablet. They offer free shipping and many ways to receive payment like PayPal, direct deposit, and check. Their process was unbelievably fast. In less than a week the process was completed. I received great communication throughout the process. This company must have a great leadership team and the best employees to perform like this.

Date of experience: September 7, 2024
Travis M. The Whiz Cells Rep
8 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
Follow Sal J.
Unfollow Sal J.
Send Message
Share Review
Report Review

Fast!
October 2, 2024

Super fast transaction. Turn around time on inspection was extremely quick. Fair market value with my trade in. Will gladly do business again with the Whiz Cells!

Date of experience: September 22, 2024
Travis M. The Whiz Cells Rep
7 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

New York
1 review
0 helpful votes
Follow Sung K.
Unfollow Sung K.
Send Message
Share Review
Report Review

Excellent! Excellent! EXCELLENT!
October 5, 2024

The whole process was so smooth and extremely easy. I was impressed, to be honest.
Nothing to worry about other than whether you should sell or not.
I highly recommend.

Date of experience: September 25, 2024
Travis M. The Whiz Cells Rep
7 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
Follow Jeremy H.
Unfollow Jeremy H.
Send Message
Share Review
Report Review

Very Quick
January 11, 2025

I sold an item to the Whiz Cells and they came through. The payment was very quick to my PayPal. Definitely recommend.

Date of experience: January 1, 2025
Travis M. The Whiz Cells Rep
4 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Michigan
1 review
0 helpful votes
Follow Maria L.
Unfollow Maria L.
Send Message
Share Review
Report Review

Great customer service
December 27, 2024

Website was easy to use. Payment was fast. Response to my email inquiry was also fast. Very pleased and recommended to my friends and family. Very professional and honest.

Date of experience: December 17, 2024
Travis M. The Whiz Cells Rep
4 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Illinois
1 review
1 helpful vote
Follow Ryan R.
Unfollow Ryan R.
Send Message
Share Review
Report Review

The promised amount was not paid.
September 20, 2024

The promised amount was not paid and there was no chance to reject the new offer. Instead, I was forced into a much much lower offer which I would have ultimately rejected have been given the opportunity.

Date of experience: September 10, 2024
Louisiana
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Send Message
Share Review
Report Review

Quick and painless
January 13, 2025

Received my kit to ship the phone to them quickly and got my funds quickly. Process was quick, and easy. They were also very responsive to emails.

Date of experience: January 3, 2025
Travis M. The Whiz Cells Rep
4 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Massachusetts
1 review
0 helpful votes
Follow lewis G.
Unfollow lewis G.
Send Message
Share Review
Report Review

WHIZ gave a quote of $160. I reset the phone to factory settings cand sent it in. WHIZ informed me that the phone was locked and could only pay me $60.
I am sure the phone was not locked when I sent it.

The Whiz Cells attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2024
New Jersey
1 review
1 helpful vote
Follow Cyn R.
Unfollow Cyn R.
Send Message
Share Review
Report Review

Disappointing
August 6, 2024

They quoted me an offer than offered a lesser offer for a burnt image issue. They sent pictures after I emailed them but it doesn't show the issue that they say the phone supposedly has. I took great care of the phone. It had a case and everything. This was very disappointing.

Date of experience: July 27, 2024
Travis M. The Whiz Cells Rep
9 months ago

We were very disappointed as well. The original quoted offer was for a OnePlus 11 in "Excellent" condition. As stated on our website Excellent condition is defined as flawless & in like new condition, with less than 10% of devices qualifying. We received a device that had burnt in images that were clear in the photographs that were sent to you.

Colorado
1 review
0 helpful votes
Follow Seth B.
Unfollow Seth B.
Send Message
Share Review
Report Review

Fast and Accurate
January 24, 2025

If you are honest about the condition you get what they quote

Date of experience: January 14, 2025
Travis M. The Whiz Cells Rep
3 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.