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The Whiz Cells

Overview

The Whiz Cells has a rating of 4.5 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, fast payment and gift card. The Whiz Cells ranks 2nd among Sell Cell Phone sites.

service
2
value
2
shipping
2
returns
2
quality
2
This company responds to reviews on average within 2 days

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2,435 reviews
How would you rate The Whiz Cells?
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Serbia
1 review
0 helpful votes
Follow David R.
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I filled out the form for a OnePlus 9 Pro 5G and I entered information according to the options presented to me. I was supposed to get about $170, which I used towards a new phone, and it was fine to me. When the Whiz received it, they docked $100 through no fault of my own. They need to update their options so we don't expect more and have a bad experience, like I did.

Date of experience: November 5, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the review. Your OnePlus 9 Pro was heavily scratched. As our website states in order to qualify for "Good" condition we ask that any scratches not be felt by the fingernail in order for us to provide the full quote. The change in offer is to cover the cost of the repair of your damaged device.

Georgia
1 review
0 helpful votes
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Great experience
November 4, 2024

As promised, the process was quick and easy for selling my cell phone. The team was professional, and everything went smoothly from start to finish. Got a fair price without any hassle, and payment was prompt. Would definitely recommend this service to anyone looking for a simple selling experience!

Date of experience: October 25, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at sales@thewhizcells.com

Wisconsin
1 review
0 helpful votes
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Quick and easy. Everything went smoothly and extremely quickly. Very satisfied with The Whiz Cells. Would highly recommend.

Date of experience: December 10, 2024
Travis M. The Whiz Cells Rep
5 months ago

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at sales@thewhizcells.com

Wyoming
1 review
1 helpful vote
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Very happy
December 28, 2024

I expected $35 but got $70. And it was fast! I was Leary of getting much as
My iPad screen was trashed. I sat on it!

Date of experience: December 18, 2024
Travis M. The Whiz Cells Rep
4 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Colorado
1 review
0 helpful votes
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Fast and efficient
July 29, 2024

The process was transparent and the information was all accurate. I was paid (the amount that was offered) within the same day that the phone arrived to The Whiz Cells. I was able to track the phone throughout the process. Transferring the funds to my debit card was easy and almost instant. Thank you for being true to your words and operating above all expectations.

Date of experience: July 19, 2024
Travis M. The Whiz Cells Rep
9 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Maryland
1 review
0 helpful votes
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Good transaction
October 5, 2024

Great and timely communication. Sent over payment as soon as they were able to verify the product on their end on receipt.

Date of experience: September 25, 2024
Travis M. The Whiz Cells Rep
7 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Oklahoma
1 review
2 helpful votes
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Did not honor the quote from the website
July 11, 2024

I filled out the quote on the website and was quoted $105 for an iPad. After they received it, they adjusted the quote to $70 and said it had scratches. The option choses online was Good -- Few Light Scratches. The next option is Cracked Glass. There's nothing in between. Their explanation was they were changing the quote so they could turn a profit after repairing the device. I feel that should have been made clear on the initial quote or the website updated to reflect the correct pricing.

Date of experience: July 1, 2024
Travis M. The Whiz Cells Rep
10 months ago

Hi Brent, I am very sorry to hear that you are unhappy with our service. There is an infinitely wide range of conditions. We used to have many condition options and it became confusing to the sellers. Every device is judged based on its merit. In your case I see the real issue is we did not communicate with you what the biggest difference was. On our site, you received a quote for a cellular unlocked model and we received a wifi-only model. I apologize that this was not clearly communicated to you. I will address that with our team. Thank you for giving us an opportunity.

California
1 review
0 helpful votes
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Smooth
July 15, 2024

Wasn't sure what to expect from a company I've never worked with before. I was pleasantly surprised. The process was straight forward, the email with the QR code easy to find, and the email response that they received my phone and how to access my chosen payment method (gift card) was clear. I would definitely use them in the future, should I have any phone selling needs.

Date of experience: July 5, 2024
Travis M. The Whiz Cells Rep
10 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

New York
1 review
0 helpful votes
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Super fast turnaround.
July 13, 2024

I sent phones to Whizcells and a competitor to judge which service was better. I am still waiting to hear back from the other company and I got my payment from Whizcells days ago. No hassles. Paid what they quoted. Would definitely do business with them again.

Date of experience: July 3, 2024
New York
1 review
0 helpful votes
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Very kind and patient
August 9, 2024

They were honest and patient with my questions. Representative responded very quickly to my concerns. Was polite and dedicated in responses and resolve of issues. Will use service in future.

Date of experience: July 30, 2024
Travis M. The Whiz Cells Rep
9 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Iowa
1 review
0 helpful votes
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Fast. Easy. No Drama Service
August 28, 2024

Awesome! Time Saving! No Scams where you have to purchase something from them in order to make the transaction happen. And it was very fast they paid me on a Saturday.

Date of experience: August 18, 2024
Travis M. The Whiz Cells Rep
8 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Colorado
1 review
0 helpful votes
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Fantastic
August 29, 2024

They were right on
Even though I didn't
Give the correct information
And model.
They emailed me a shipping
Label once it was received
I got my money.
I would highly recommend

Date of experience: August 19, 2024
Travis M. The Whiz Cells Rep
8 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
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Exceptional Service
October 21, 2024

The process was seamless and fast, and the money arrived on time.

Date of experience: October 11, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Arizona
1 review
1 helpful vote
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Bait and switch?
July 6, 2024

I sent in a very good condition iPhone 12 and was quoted $140 online. Sent it in and they came back with an offer of $70. I took the offer as I suppose most would after going through the trouble of sending it in. In hindsight… I would have just sold in FB marketplace.

Date of experience: June 26, 2024
Travis M. The Whiz Cells Rep
10 months ago

The device that you sent in was an iPhone 12 Mini. Our website clearly states that devices must have a clean IMEI/ESN & battery health above 85% in order to qualify for the full quote. The device that you sent in had a lower battery health & also had a bad IMEI/ENS due to being flagged by AT&T due to the device not being paid off. This was not a case of bait & switch, this was a case of you not complying with the criteria of what was accepted.

North Carolina
1 review
0 helpful votes
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Paid as promised!
November 20, 2024

Whiz Cells were amazing! I was able to print my shipping label from home to mail. As soon as the item was received my money was deposited into my paypal account. Very easy and quick to do!

Date of experience: November 10, 2024
Travis M. The Whiz Cells Rep
5 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
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Fast Service
June 28, 2024

As always, they pay out very quickly when they receive the device, though they may want to update the verbiage on their website. It seemed like they processed Payment seven days a week when they do not work on weekends. They received my shipment on a Saturday morning And I emailed for a status and they said that they do not process on weekends. Which is not exactly advertised on their website. So I was stuck waiting for it until early Monday afternoon. Beyond that they have always been great and very quick to take care of it. Always take the option to deliver your own package.

Date of experience: June 18, 2024
Travis M. The Whiz Cells Rep
10 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future. We normally process devices on weekends but have been unable to recently due to staffing issues. We are hoping to be able to resume this again soon.

Idaho
1 review
1 helpful vote
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Bad business all the way around the board and quick to give you an excuse people don't waste of time cuz they're changing narrative at the last moment with classic word play and bullshixx

Date of experience: July 23, 2024
Travis M. The Whiz Cells Rep
9 months ago

Hi Carl,

I am sorry that feel this way. The phone you sent is in extremely poor condition. The phone is so bad that it will be used for some internal parts and that's it.

Florida
1 review
0 helpful votes
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Amount paid not what expected
December 7, 2024

The evaluation by your team is totally different that my own assessment of the ipad i sent to you. I feel i was not given a fair amount.

Date of experience: November 27, 2024
Travis M. The Whiz Cells Rep
5 months ago

Hi Gary,
I am very sorry that you are disappointed. I took a look at your iPad and it has notable light/bright spots in the LCD. The LCD is damaged and that is the reason for the change in your offer. This is certainly not a device that has much value to start with and as such we typically do not offer anything in this condition but made an offer as a goodwill gesture. Again, I am sorry that it is disappointing. That is not our goal. Thank you for giving us an opportunity to serve you.

Washington
1 review
0 helpful votes
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Quick exceptional and friendly service.
October 17, 2024

I appreciate the communication and ease that was given with my transaction!

Date of experience: October 7, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Connecticut
0 reviews
0 helpful votes
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Amazing
October 15, 2024

Top notch experience with this cell phone trade in. So fast, so responsive

Date of experience: October 5, 2024
Travis M. The Whiz Cells Rep
6 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.