The Pet Store Online

Much like the other reviews I just read, I bought a bark collar and 4 replacement batteries and my credit card was immediately charged for the merchandise. A week later I still had not received an email confirmation of shipment (did get an order confirmation) so I emailed customer service after I could not 'live chat' with someone. Never heard back. A week after that I called left a message and sent another email requesting some feedback. Nothing. I am not wasting anymore time. I am calling my credit card company to see what steps I have to take to get my money back. I will probably go further and report elsewhere too.
Do not ever order anything from this website.

I had a horrible experience with this company. I ordered my merchandise with the understanding that it would shipped the next day. Two weeks and several phone calls later, I was told that the item was on back order and would be shipped the next day. A week later, still nothing. I made several calls to customer service that were never answered, and my messages were not returned. I did manage to get a hold of customer server via their online chat a few times and cancelled the order. Another week passed and I still hadn't received confirmation of the cancellation, and when I called back I was told that the cancellation had never been submitted.

Never again will I shop with this company, worst customer service experience I have ever received.

I ordered a training collar and after a month I never received it. I called and they said they would issue a credit. I didn't receive that either! After calling and emailing for weeks I never got an answer. When I called a constant loop of the menu options and "please wait while your called is transferred" was all that I got. Finally I figured it out and called from another phone and amazingly I got through. I complained to a "manager" and was assured they would issue it to me. When I called a week later from the other phone I got the constant loop again. Only after reporting it as fraud, I received my money back. I don't know how a business can continue to run under these circumstances. I reported it to the BBB and found out they had many reports on this "company" but they couldn't do much about it. I wish i would have read the reviews on them before I wasted my time.

I had purchased pedigree dog food by paying ₹3300, 2 months ago. The same has not been delivered till date nor the money refunded