The Outnet

Not sure what century these guys came from but requiring signature for delivery is extremely inconvenient for customers. I'm sure it's great for them so tells you where their priority is. You can't even have the package held for pickup - they don't allow it! If you want to reschedule delivery or have it delivered when you know you'll be there, UPS will charge. I will NEVER order from them again. Use reputable retailers like Nordstrom, Nieman and Saks - all great with great service - No More Outnet!

I'm honestly beyond frustrated with The Outnet and their handling of my recent order. It's been a full month, and my order was *lost* by UPS, yet I've received absolutely no resolution or compensation. All I've gotten from The Outnet is generic, cookie-cutter responses that provide no actual solution.

After multiple follow-ups, they've given me the runaround, constantly telling me they're "looking into it" or that I need to wait for UPS to resolve the issue. But there's been no proactive effort on their end to escalate things, and I'm still out the money I paid for my order.

I understand delays happen, but this lack of accountability and communication is just unacceptable for a retailer of this caliber. It's like they've completely abandoned any sense of responsibility once the order leaves their warehouse. I've emailed them multiple times with no concrete answers, and each response feels more like a brush-off than an actual attempt to help.

It's been a full month, and I'm still waiting for my money back, with zero urgency or empathy from their customer service team. I used to love shopping on The Outnet, but after this, I'm seriously reconsidering ever buying from them again.

I had called UPS and they even said that sometimes their drivers drive off with big boxes as they have knowledge of "expensive" retailers. Because I live so close to the Swiss/German border, UPS doesnt even use UPS vehicles to deliver. Its like they hire white vans to deliver UPS packages so they just drive off with the goods and never return. The fact that UPS is telling me this and The outnet is telling me they have alot of issues of this kind but they continue to use them?
My order was about 2500 EUROS and there is no sign i will get my money anytime soon.

If you're considering making a purchase, just know you could be dealing with lost packages and months of frustrating back-and-forth with zero resolution. Absolutely unacceptable.

Worst customer service ever. I had an issue with an order and called the customer care center. The customer care line does not answer calls. It simply passes on your number and they never call back. I called back after an 8 hour wait. I was told someone would call me back. When I asked to speak to someone they said they would call me back. I refused to hang up I was put on hold for 40 minutes. They pretended to find a manager but what they really did was put me on speaker phone and laughed. I still have yet to have someone phone me back.

I was a loyal shopper for many years they are a part of Net a Porter it is now horrific and no customer service I would not purchase or risk losing your hard earned money or free time trying to sort after!

I bought a pair of Jimmy choo shoes from them. I didn't wear it until I was going out one night. I realize I could barely put my foot in the shoe mind you I have three different colors of the same exact shoe from the actual store. Then when I got back, I thought let me put the shoes I bought from outlet next to the one that I bought from the stores the stamping and the stitching was completely off, showing they are selling fake items I sent them several emails, but they denied the whole thing. I am going to contact Jimmy Choo directly and give them the information on this site. Please don't buy from them. Most of their items are fake.

I ordered a dress on the Outnet that I wanted to wear to a wedding. Unfortunately, since the Outnet stopped listing the sizes in cm & inches of the garments recently, I ordered the wrong size. Then, I was told by their bot that they don't do exchanges, so I would have to order the item again. That means, since I am in Canada, that I would have to pay duties twice and would not be reimbursed for the duties on the first purchase! What a ridiculous policy. Not only that, but I tried to call their customer service line in the US which I was charged long distance for, and when I finally got through, the line hung up on me. Will never buy anything there again.

They had an additional 30% discount on selected items, there were two items that clearly were marked with the 30% promotion but somehow it wouldn't apply in the cart when I reached out to the company, they took them off of the selection instead of honoring the 30% discount. I don't shop from them often, I sometimes find them a lot more expensive than the current season selections. See photos, for the clearly marked 30% offer, they took it off after my request.

This is my absolute worst online shopping experience! I had no problem receiving my order, but I need to return the items purchased. This is a "premium" order and a return pickup was scheduled for 4/17/19 and I am still waiting with the merchandise! Each time I call they tell me the driver came and there was no response! They say they called me on my phones, but caller ID tells me another story. In the meantime I have a pricey order that I am paying credit card charges for merchandise sitting in a bag waiting for return! It is a maddening experience and I urge all potential customers to STAY AWAY!

Bought many items in the past but have decided to stop as I think they sell inferior goods. They are items made under licence and made ini fervour factories compared to those items bought in stores. I know this because I bought a rag and bone top in major store in London then bought the sane one from this website in the same size and it was enormous and totally I inferior quality. Won't be buying from them again and have spent a fortune on this site in the past.

I have ordered 4 items from this website. Two of them didn't fit and other one I wanted to exchange. I have sent items back via UPS on 31st of May. It's been over a month and The Outnet claims they didn't receive it. Also told me my exchange is on the way from 12th April (3 weeks), no despatch email, no email with tracking number. After having called and complained multiple times, I have been sent a tracking number which is shows as invalid on UPS website. As there is nothing else I can do about it, I will be raising a claim for fraudulent actions with my bank. AVOID The Outnet

Im beginning to worry!
Up until now I've had no problems, even on exchanges.
However on Dec 24, I placed a order for a dress
The " sale" price $165U.S. With exchange rate from U.S.A.to Canadian
Dollars about $195Canadian. Plus delivery(25$) total:$220.00
Here's the catch when i go to final" checkout "
It shows a different ( higher) sale price now showing
$224.00 from 195, thats a 29$ increase
On what? Please double triple check your
Bill esp when converting to other currency
I have filed a request and await there response.