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The Mine has a rating of 3.38 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 159th among Interior Design sites.
Proactively asks for customer feedback
After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!
Can't believe Lowes would tarnish their reputation being associated with this company. Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.
Purchased a yellow bench that assembled easily, however, all the screw holes show, I have been told there are not plugs available to cover the screw holes. I would not purchase this bench again. I hope I can purchase some screw plug covers in the hardware store and match the paint color. I did call customer service and the person was very polite and helpful but could not provide screw plug covers. I should have paid closer attention to my selection before I ordered.
Tip for consumers:
Pay close attention to detail
I'm updating my review below. The Mine itself has been very helpful along the way and has refunded me for the cabinet and apologized for all the trouble. They were very helpful and responsive throughout the whole process. My complaint is mainly regarding the quality of the cabinet and that it took such an effort to get the quality issues really looked into. The Mine said they have taken the cabinet off of their website b/c of quality issues they saw other people had as well with this cabinet as well and have asked the manufacturer to look into it's quality control. Hopefully the manufacturer will correct the major quality issues with this cabinet and hopefully The Mine will have a better handle on the quality manufacturers are delivering to their customers. The Mine seems to be a good and caring company. And if they keep a check on the quality that their vendors are sending to customers they can be a great company!
Original review:
I ordered the Tvilum ******* Aberdeen 2-Door China Cabinet from The Mine. The Mine CS agent was very nice and helpful but the product was a piece of junk. I wrote a review on their site for the item on March 3,2018 but they have not posted it. Here is a copy of my review. I gave it a rating of 1 bc thats the least you can give. I do not recommend purchasing this product. The second production run was no better in product nor packaging.
This cabinet is extremely cheaply made and is shipped without adequate packaging or indication of fragility on the packaging. Tvilum had to deliver 5 cabinets to get 1 set of glass doors to arrive unbroken. And the only reason those doors were unbroken in the 3rd shipment is because they inadvertently sent 3 sets. 2 of which had broken doors. This cabinet arrives in 2 extremely heavy boxes. The glass door box is also extremely tall. It would cost as much as the cabinet or more to return these. Fortunately for me I was home when FedEx arrived and was able to refuse delivery. However the delivery I accepted with the unbroken glass doors had a broken base shelf which I didn't catch until later when trying to assemble the cabinet. I contacted the mine but the guy I had been dealing with had moved to another dept so I was going to have to call another department and start all over which was too daunting after 2 months and 5 damaged sets! So I had a friend help me put it together. It took 4 hours to put it together! Then when I went to move it using protective sliders the bottom base collapsed! The mdf is so porous and flimsy and the metal holding brackets bent like paper. I've seen a lot of other bad reviews for this cabinet. Don't buy! You're just asking for a headache and a lot of stress in your life!
* The Mine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The staff was helpful in helping me find the correct isles to shop for what I was looking for. However, 2 of the 4 items I was hoping to get Lowe's did not carry.
ATG Stores matched the price (plus a small discount) I could get from Amazon on a bundled order. However, ATG got the color of my cabinet handles wrong. When I called they, expeditiously made it right. Another frustrating thing is that ATG stores will not take Lowe's gift cards.
I had a problem with an item delivered to me, so I tried the online chat. It took so long that I gave up and tried the phone number. I got through, and was asked to send photos of the damage, which I did that evening. I called the following Monday, and couldn't find anything out because the service rep didn't make any notes. However, he did finally call me back and let me know what was going on and that I would be receiving replacements. It would have been nice to have customer service follow up without my having to wait on hold for a long time.
We ordered Laminated countertops from Lowes, on a few occasions for our work live loft complexes. The materials were good. Fabrication perfect. Delivery, on time. And of course, price was good. Pretty generic application, but a totally fine solution from our standpoint. The color, SMOKY TOPAZ was dark and interesting enough as to not seem too generic or ordinary.
Pleasure to visit Lowes. However the website for flooring is better at Home depot.
As far as online purchases go ATG made returning a few light fixtures as difficult as I could possibly imagine. They need to simplify their return process. I don't make many returns but do a lot of online shopping so of course occasionally make some returns. Had to email tracking info to them along with a bunch of other nonsense. It has made me hesitant to buy through them again.
Purchased a wine rack. The online store had trouble sending a copy of the invoice to me. My credit card was charged immediately. After about a week, I used their chat feature to find out the status of my order. The CSR stated that the product would be shipped the next day and that a shipping email would be sent to me.
Never received an email, but a week later, the wine rack showed up. Product was fine, as described. Very pleased as this was the lowest price, in stock I could find for a 100+ bottle wine rack.
After I had ordered a table from this company and received it damaged, I read these reviews and was very concerned about receiving any satisfactory resolution. However, my experience was quite pleasant. I contacted the company by phone and talked to a representative. She was quite courteous and gave me the option of returning the product and receiving a replacement or a refund. I opted for a refund. She said they would contact the manufacturer for return authorization and it would take 7-10 business days. On the 12th day I had heard nothing, and was thinking "Oh no, here we go with the run around". I e-mailed the person I had spoken to on the phone and within a few hours she responded with an apology and stated that I would receive my refund credited to my charge card within 1-3 days. I received e-mail confirmations of this and within 1 day I had my refund. I don't know if this represents a change in policy, but I found no problem with their service.
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Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.
Claudette, thank you for your review and we are glad our Customer Care team was able to talk with you about the concerns. Feel free to reach out prior to any purchase if you have questions about the product and we would be happy to give greater insight as well! - The Mine