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2 Reviews by V

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The Mine

The Mine

I'm updating my review below. The Mine itself has been very helpful along the way and has refunded me for the cabinet and apologized for all the trouble. They were very helpful and responsive throughout the whole process. My complaint is mainly regarding the quality of the cabinet and that it took such an effort to get the quality issues really looked into. The Mine said they have taken the cabinet off of their website b/c of quality issues they saw other people had as well with this cabinet as well and have asked the manufacturer to look into it's quality control. Hopefully the manufacturer will correct the major quality issues with this cabinet and hopefully The Mine will have a better handle on the quality manufacturers are delivering to their customers. The Mine seems to be a good and caring company. And if they keep a check on the quality that their vendors are sending to customers they can be a great company!

Original review:

I ordered the Tvilum 92175 Aberdeen 2-Door China Cabinet from The Mine. The Mine CS agent was very nice and helpful but the product was a piece of junk. I wrote a review on their site for the item on March 3, 2018 but they have not posted it. Here is a copy of my review. I gave it a rating of 1 bc thats the least you can give. I do not recommend purchasing this product. the second production run was no better in product nor packaging.

This cabinet is extremely cheaply made and is shipped without adequate packaging or indication of fragility on the packaging.. Tvilum had to deliver 5 cabinets to get 1 set of glass doors to arrive unbroken. And the only reason those doors were unbroken in the 3rd shipment is because they inadvertently sent 3 sets. 2 of which had broken doors. This cabinet arrives in 2 extremely heavy boxes. The glass door box is also extremely tall. It would cost as much as the cabinet or more to return these. Fortunately for me I was home when FedEx arrived and was able to refuse delivery. However the delivery I accepted with the unbroken glass doors had a broken base shelf which I didn't catch until later when trying to assemble the cabinet. I contacted the mine but the guy I had been dealing with had moved to another dept so I was going to have to call another department and start all over which was too daunting after 2 months and 5 damaged sets! So I had a friend help me put it together. It took 4 hours to put it together! Then when I went to move it using protective sliders the bottom base collapsed! The mdf is so porous and flimsy and the metal holding brackets bent like paper. I've seen a lot of other bad reviews for this cabinet. Don't buy!!! You're just asking for a headache and a lot of stress in your life!

The Mine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond



I was taken in by the beautiful pictures and stylish styles. Oh my, the actual products were so cheap! This is literally a place for very very cheap China products. Suzanne Betro line is shipped directly from China. I spent a few thousand dollars because I had been out of work for so long and had not been able to buy anything for a few years so I desperately needed clothes for my new job. I was so excited until I received the clothes and jewelry. I feel so sick that I trusted them and spent so much hard earned money. I can't wear any of these clothes to work! The suggested retail prices they show are not real. The fabric and workmanship is super cheap!!!! Seriously don't be taken in by the deceptively low prices and beautiful pictures. Because you can't return anything there is no incentive for the brands to make quality products. I submitted reviews for the products on Zulily but can't find any reviews posted any where. Don't trust them you will be disappointed.

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