I had a problem with an item delivered to me, so I tried the online chat. It took so long that I gave up and tried the phone number. I got through, and was asked to send photos of the damage, which I did that evening. I called the following Monday, and couldn't find anything out because the service rep didn't make any notes. However, he did finally call me back and let me know what was going on and that I would be receiving replacements. It would have been nice to have customer service follow up without my having to wait on hold for a long time.
We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.