business logo of The Ladders

The LaddersReviews 105

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate The Ladders?
grey star
grey star
grey star
grey star
grey star

The Ladders Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its product offerings, particularly the Apply4Me feature, which many users found to be efficient and time-saving. Customer service is frequently praised, especially for the responsiveness and professionalism of representatives like Christine and Monica, who effectively resolve issues and provide support. However, concerns persist regarding the lack of transparency surrounding the suppression list and auto-renewal policies, which have led to frustrations among subscribers. Overall, while the company excels in service quality and user experience, addressing transparency and communication issues could enhance customer trust.

This summary is generated by AI, based on text from customer reviews

service
6
value
6
quality
6

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Brady H.
Unfollow Brady H.
Share Review
Report Review

Very responsive and willing to help
November 8, 2022

I was having trouble with the Chrome extension. We couldn't find a solution on the chat but agreed to follow up. Very pleased with the communication and support.

Date of experience: November 8, 2022
Minnesota
1 review
0 helpful votes
Follow Andy V.
Unfollow Andy V.
Share Review
Report Review

I had a bit of a mixed experience, it worked in a few cases but had issues with a lot of the sites Apply4Me tried to automate. The customer support was EXCELLENT though.

Date of experience: November 7, 2022
Colorado
2 reviews
1 helpful vote
Follow Christopher F.
Unfollow Christopher F.
Share Review
Report Review

Melanie Madrona
November 1, 2022

Melanie called me to advise me that I needed to take action on application i submitted. The role was very interesting to me so I am grateful for her follow - also with an email. Thank you Melanie!

Chris Parker

Date of experience: November 1, 2022
Pennsylvania
1 review
0 helpful votes
Follow Mike L.
Unfollow Mike L.
Share Review
Report Review

Easy call, Monica was extremely friendly and proficient. Solved my problem within minutes. Great job!

Date of experience: November 1, 2022
Florida
2 reviews
2 helpful votes
Follow Alexis B.
Unfollow Alexis B.
Share Review
Report Review

Ladder does the right thing
November 1, 2022

I had initial used Ladders when I started my job search but soon found placement. I had a charge on my credit card but contact customer service and they reversed the charge seeing that I had no activity against the account. I will call upon Ladders in the future based on this positive experience.

Thanks so much again to Ladders and Monica for the speedy response and action.

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
Follow Keith L.
Unfollow Keith L.
Share Review
Report Review

Customer service
October 28, 2022

My Ladders subscription has been dormant for several months due to a career change. Christine Praxidio‍ helped me change my subscription to something that better fit my current needs. She was polite, and very helpful.

Date of experience: October 28, 2022
Georgia
1 review
0 helpful votes
Follow Peter X.
Unfollow Peter X.
Share Review
Report Review

Compliment
October 27, 2022

Monica was very... polite, professional, thorough, and knowledgeable!

Date of experience: October 27, 2022
New York
1 review
0 helpful votes
Follow Doris P.
Unfollow Doris P.
Share Review
Report Review

I submitted a request and Monica helped me with the friendliest and quickest service I've received from anyone in quite a while. I had multiple questions and each was answered speedily and with such kindness. Thank you.!

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
Follow Shelley T.
Unfollow Shelley T.
Share Review
Report Review

Awesome
October 24, 2022

Christine P. Is awesome and totally helpful; I was charged for another month after I had cancelled and she empathized with me and refunded it.

Date of experience: October 24, 2022
Virginia
1 review
0 helpful votes
Follow Lauree H.
Unfollow Lauree H.
Share Review
Report Review

5-star chat help
October 24, 2022

Christine Praxidio was very responsive and helpful. I was having issues updating my profile, and she provided easy-to-understand directions on fixing the issues. Thank yoU!

Date of experience: October 24, 2022
Colorado
1 review
0 helpful votes
Follow Shannon Z.
Unfollow Shannon Z.
Share Review
Report Review

Apply4Me is a game changer!
October 21, 2022

The Apply4Me service on Ladders is worth every penny. They are very responsive and have great communication on the status of your job applications. I've worked Christine P. From the service, and she is fantastic.

Date of experience: October 21, 2022
Florida
1 review
0 helpful votes
Follow MANUEL K.
Unfollow MANUEL K.
Share Review
Report Review

Customer Service Reques
October 20, 2022

Christine was very helpful and was a major factor in my having a good experience. I needed to cancel my current subscription and she went above and beyond to make sure my request was handled properly.

Date of experience: October 20, 2022
Illinois
1 review
0 helpful votes
Follow Chuck T.
Unfollow Chuck T.
Share Review
Report Review

Did what was asked i
October 20, 2022

Your chat agent did what I wanted, in a timely manner and was polite about it. That is terrific customer service.

Date of experience: October 20, 2022
Minnesota
2 reviews
0 helpful votes
Follow Leslie L.
Unfollow Leslie L.
Share Review
Report Review

Really appreciated the outreach for additional information to complete my application for a really cool job.

Date of experience: October 20, 2022
Kentucky
1 review
0 helpful votes
Follow Keith A R.
Unfollow Keith A R.
Share Review
Report Review

Christine was great!
October 19, 2022

Christine in customer service took a complicated situation and handled it professionally and expeditiously. Thank you, Christine!

Date of experience: October 19, 2022
California
1 review
0 helpful votes
Follow Shubham H.
Unfollow Shubham H.
Share Review
Report Review

Quick and Easy issue resolution
October 19, 2022

Great support. Quick replies and solved the exact issue I had.

Date of experience: October 19, 2022
New York
1 review
0 helpful votes
Follow Carissa Y.
Unfollow Carissa Y.
Share Review
Report Review

Great App!
October 19, 2022

Great App! Ladders helped me to find a job pretty fast. I was notified when my resume was submitted which kept me on track on the amount of jobs that I applied.

Date of experience: October 19, 2022
Oregon
1 review
0 helpful votes
Follow Joe C.
Unfollow Joe C.
Share Review
Report Review

Most definitely a scam.
November 20, 2021

I was an educated fool and paid to join this site, thinking they would assist me. I saw nothing from this site that lead me to my current job. It wasn't anything they did. There were no jobs that they found me. They simply took my money and offered nothing of any value in return. I look forward to seeing the NY Attorney General take this site down and take them down hard! If I could rate them 0 stars I would.

Date of experience: November 20, 2021
Rebecca F. — The Ladders Rep
over a year old

Hi Joe-

Thank you for your input and I'm sorry that Apply4Me, a tool used to help automate the time-consuming act of completing job applications, didn't land you your next $100K+ role. If you're looking to capture some free value from our site, we have the following services that you can use at any point, with any subscription tier:

- 73 free downloadable and editable resume templates
- 73 free sets of behavioral interview questions and answers
- Free resume rewrite service
- Free automated resume review (typically looks for grammar and other syntax errors)
- Free expert articles with career advice
- Free Applicant Tracking System (ATS) analysis of your resume (AKA a peak into what your resume looks like in a recruiters' database)

We hope these free tools help bring you some value without having to spend a dime!

Washington
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

These guys work out of a commercial mail box in Manhattan. No onsite offices or staff to speak of.
Their supposed job "leads" are often months old, and their algorithms spam users with totally irrelevant material.

Date of experience: October 12, 2021
Rebecca F. — The Ladders Rep
over a year old

Hi David-

We were once primarily onsite in Manhattan, but we are now are a fully-remote company with employees all over the world. We really appreciate your feedback regarding our site features and are working hard to improve our site functionality and suggested material.

Georgia
1 review
2 helpful votes
Follow Gary E.
Unfollow Gary E.
Share Review
Report Review

Personal data collection, intention is to collect and lead you on as I found out the hard way on a Friday night.

Date of experience: September 17, 2021
Rebecca F. — The Ladders Rep
over a year old

Hi Gary-

Thank you for your feedback! Yes, our Apply4Me product intentionally collects your written responses to 17 common interview questions when you sign up for a premium account. Once you provide this information, download our Chrome extension and find a job you want to apply to, simply hit the Chrome extension button and our team applies on your behalf, then sends you a confirmation with an application receipt. Our intent is for you to be aware of exactly what data we collect for your job application, and we only collect the information you input yourself. If you aren't interested in providing this data, we totally get it and offer a free membership account too.

We hope this information helps!