The Hut

Terrible company to deal with, bought some items which went missing with yodel, tried to get intouch with them but they have no phone number, you can send a message to the customer services which takes 72 hours each time for them to reply to, eventually had to print a form off, sign it, scan it, upload it, then send it back to them to get a refund. Am still waiting a month later and now instead to get it back as none delivery of products from the bank. Avoid this company at all costs

I just ordered a pair of shoes that said leather straps. After placing the order I read the the small print in the product details. Come to find out not leather! I immediately found a number and called. I was told could not cancel order because someone had hacked my account and there were multiple people trying to access my account. The man made absolutely no sense. He continued to yell in my ear... I hung up and immediately called and cancelled my bank card. But by the time I could cancel my card was already charged! I tried multiple times to cancel and with no success. DO NOT ORDER from this site. I repeat DO NOT ORDER from this site! Unreal!

This company and Mygeekbox.com are not legit sites. Very difficult to communicate once an order is placed. Delivery times Are not timely and they did not honor merchandise returns. Please do your shopping at other sites.

1) I ordered 3 products, but I received only 2. There was no action on the part of the company to solve this. There is no return nor replacement.
2) I have not received an invoice in my order. I wanted to return the goods as it did not fit me in size and in order for me to do this, I needed an invoice for the postal service. To achieve this, I had to spend time trying to persuade the advisor to do it. At first he said that he had no opportunity to send me an invoice, then the opportunity still appeared.
3) I have blocked an account. And it's not clear how I can contact the center to solve all the problems with the order?

My fiancé bought some wireless Beat headphones for my birthday. They arrived fine but she never received a proof of purchase email or document with the package.
The headphones are now not working and Apple said they are happy to replace but need a proof of purchase.
TheHut don't have a phone number or email address to contact. They finally gave an email address once contacting them through their enquiry function. Now they refuse to reply to our numerous emails.
We are not asking them for a replacement. Absolute shocking service.

DONT USE

They also replied to another review I made on another review website saying how sorry they were and to please contact them using a reference number so they could look sincere on the website.
I did this straight and no reply.

Pathetic

Order number: *******.
I paid for my order on the 26th of February, and I'm still waiting for my refund. They are an unethical shop that charges the customers money but doesn't give a refund because they received a jacket instead of two pairs of shoes. If the courier messed up with orders, you shouldn't put the burden on your client's shoulders. I want my money back. Such disrespectful company. Shame on you

Buyer beware! Ordered DVD set for Christmas on 11/27/2017 with estimated arrival on 12/18/2017. When I inquired why I still did not get it, they told me to wait til 1/3/2018. No tracking available. They took my money and I don't have anything to show for it. There is no one to talk to. I don't think this is a legitimate business.
1/5 Update - I did get an e-mail that a refund was issued. We'll see.
1/10 Update. I did get a refund for the item, but not for the shipping of the item I never received. Apparently, I was responsible for not getting the item. Was it ever shipped? Can I get proof that the item was ever shipped? They don't even have the item on their site anymore. Nice racket - keep the shipping from every item you never ship. Even if I have to pay a little extra, I will stick with Amazon. Beware!

I purchased a should bag and it did not come with strap. Isn't that the point of a shoulder bag? Anyway, I asked if they could send me the strap and they said they could not. I asked if I could return it and they said I could, at a cost to me. I asked if they could give me a partial refund and they said yes they would do that. They they actually gave me a credit on my store account. Like I am every going to purchase anything from this company again?! I asked for a credit back to my form of payment, and 3 weeks later am still waiting.

The Hut sell lovely products however when they send out the wrong size they:
1) do not answer messages in a timely manner
2) do not have a contact number to speak to a team member
3) send out the incorrect link for return
4) do not ensure the stick is held in anticipation of your return to make sure you get the correct size
5) 5 weeks later, they have my money and SURPRISE. The shoes are no longer available in the correct size!

I am happy to share the thread of messages to really clarify the level of incompetence throughout my customer experience with this company.

I placed my order on 31st October, after waiting 10 days tried to get in touch but the customer service phone number was not recognised and my account had been blocked,. When I placed my order I was under the impression that I'd ordered from the Nestle Quality Street website for a personalised tin, 3 in fact over 50quids worth of order, as they'd cloned the website front page, only adding the. Hut on the very last page in the very small print. I do get the odd acknowledgement that the order is delayed, (no sh#t) we are now on the 23rd november. The last email as good as said because id ordered more than 1 tin, thats why there was a hold up!. Please read all of the web pages before you click that button with you card details on.

This is a great site to order lots of items like dvds, cds, clothing, electronics, etc... really cheap compared to other sites. Ive bought lots of dvds from them cuz theyre so cheap compared to hmv or any other high street shops. Their delivery is fab and quick. And they have a huge choice and great deals.
However my last order has taken 2months of a dvd to be sent to me and still not received it. So cant really say fab delivery and quick anymore. :((
Still good value for money and lets hope i really get the dvd.

I ordered an Alessia yellow lunch box for my daughter. I received a blue one about a month later. I have the order to prove it was yellow - the details and the confirmation. I complained and wanted it swapped on their stupid, inept customer contact section on their website. They kept telling me to send a photo and or screenshot which I kept sending. Then, in the backend of their site, they changed my order to show I ordered blue! I have the emails confirming I ordered yellow. Deceptive, unethical and underhand and incredibly frustrating. I will NEVER buy from this site again and urge others to boycott.