I placed my order on 31st October, after waiting 10 days tried to get in touch but the customer service phone number was not recognised and my account had been blocked,. When I placed my order I was under the impression that I'd ordered from the Nestle Quality Street website for a personalised tin, 3 in fact over 50quids worth of order, as they'd cloned the website front page, only adding the. Hut on the very last page in the very small print. I do get the odd acknowledgement that the order is delayed, (no sh#t) we are now on the 23rd november. The last email as good as said because id ordered more than 1 tin, thats why there was a hold up!. Please read all of the web pages before you click that button with you card details on.