I ordered a video from The Hut - Scooby Doo meets Batman. No, I did not read the fine print that it will only play in Zone 2 - I don't even know what that means. But it means it will only play in the UK. Did anyone bother to check that the order was being shipped to the US and warn me that I have ordered something that I can't use - no. As Jimmy Buffett says "Maybe it's my own damn fault". I see other people have also made the same mistake and that The Hut took the same "Too Bad, So Sad" attitude with them as they did with me. Well, you can fool me once but I will never order anything from The Hut ever again!
I have never a racist website like that thehut must be thehate rather than the hut.
Why morocco is banned why?
What of discrimination is this?
Then you deleted my account because i putted an order to be delivred to morocco
For a third time they sold me the item they don't have on stock, so people, be aware of the fraud!
What they do is selling also items they don't have on stock, they take our money and after that just don't shipp the item!
Then they send a few emails about how busy they are, apologising for not shipping the package yet.
And in the end they just cancel your order, but not refunding the money yet.
So long story short, we (the customers) are landing money to this fraud "company" for free - they sell us the items they don't have, take our money, using OUR money for a month or so and then just cancel the order and return the money (eventually).
I allready said to myself I will forget this fraud "company" exists, but for some reason I decided to give them one more chance - don't make the same BIG MISTAKE.
I have all the evidences in my emails!
Chears!
It said on the screen that I would still be able to review my order, and so I clicked it. The next page AUTOMATICALLY puts my order in and a confirmation message shows up. Within 2 minutes I cancelled it only to get an email saying my cancellation failed. I don't think so pal.
They might be cheap, but if anything with your order is wrong, you're going to have a nightmare - the customer service is the worst I've come across and you can't actually speak to anyone. Stay away!
Bad service - the item never arrived
Its even worst when you seek for a solution with their customer service - don't expect to receive a quick or proper reply
Worst online company ever. Placed order and tried to cancel 30 minutes later. Of course there's no phone #, and no response from numerous emails. Called my credit card to dispute it.
I WOULD GIVE ZERO STARS IF I COULD. Spent £65 on a pair of Kickers for my daughter for school in SEPTEMBER and now in FEBRUARY the soles are coming away from the shoe! Apparently, it's 'wear and tear' UNACCEPTABLE! I would understand after 1 year, but not after a few months! They are refusing to help me!
DO NOT TRUST, do not use this website.
I ordered three iPads for my kids for christmas and they all got canceled days after the order was complete and i did not receive my items but the money was taken and i am still trying to get my money back. Unbelievable how they are still online. Very disappointed do not use this website.
The HUT sucks "BIG LEAGUE!" the site charges for expedient delivery and does not deliver! And then if you want to try and ask for a return or refund, not only do they always say NO, they will NEVER allow you to speak to anyone over the phone. You have to communicate 100% thru email, A LOT easier for them to hide and defend their shady deals via email! All i have to say is BEWARE! STAY AWAY!
Returned a jacket purchased from the UK but had to return to Poland jacket never made it to them held up in customs, asked for help to get information why it's not been delivered messaged them a dozen times got the run around not at all helpful now I'm out of pocket with not jacket stay clear of The Hut
Bought DVDS that wont play in this region. After I ordered I saw that the U.S. was not in the right region. I followed their cancellation policy which was 15 minutes after my order and their reply was to late, already shipped. They do not follow their own guide lines or rules. DON, T BUY FROM THIS COMPANY. YOU WILL BE SORRY. THIS COMPANY SHOULD BE SHUT DOWN. THEY HAVE NO RETURN POLICY. THEY SHOW ONE, THEY DON, T HONOR IT.
So i ordered a top from there 4 MONTHS AGO and it still hasn't arrived. Messaged them numerous amounts of times, takes them about 4 days to reply to my emails. And when they do i have to fill out a form, sign it and send them it in the mail TO ENGLAND which costs A LOT just to say that I'm not lying about receiving it. What a load of bull$#*!.
Very quick to take my money and not do anything further. Stay Away from these lowlifes! I should have known it was a scam but got fooled into thinking it was a good Black Friday deal.
They take your money and send you any old rubbish out-then you have a real battle to get your money back, I had to open a PayPal dispute, after about 10 calls and emails, I finally receceieved my refund, staff are young and very cocky, also lie to you!
They take your money. Claim it was shipped. When you ask where i is they keep dding on days to allow for delivery. I've had with them. I will NEVER again order from them.
I ordered 4 pairs of Jordan's to the value of $200 don't know what happened to them or where they are, no one wants to get in contact with me or tell me what's happened to them after my numerous e-mails I send them, the sight said $199 in my cart when I went to check out and yet they take out $250 out of my card what's the go there? DON'T BUY ANYTHING FROM HERE.
DON'T BUY FROM THIS COMPANY.
Took a 'Buy a hoodie and get a free pair of jeans offer'. They sent the hoodie and cancelled the jeans since they had run out... They then 'refunded' the jeans, but since they were 'free' the refund was zero.
The hoodie alone isn't worth the full price. In fact they massively 'discounted' it once the offer ended.
I said I didn't want any of it in that case and they said I'd have to pay to return the hoodie since it was ME who had changed my mind. This would cost about £10 since it would have to be sent recorded due to may other forum complaints that they claim non-delivery of returns.
They are also bombarding me with spam even though I've un-subscribed from emails.
I'm taking them to the small clams court out of principle. I've read that the minute you register a claim (costs £30) they cave in and pay out including the £30 since they don't want to go through with it.
AGAIN... DON'T BUT FROM THIS COMPANY.
Ordered in early sept - told its processing - two weeks later after chasing told because of covid - delayed. Two chase ups later (Mid November) told they don't have any stock. Kept my money
We live in the USA, and my wife purchased a DVD set that was advertised through Google as being NTSC. They shipped a PAL version, and refuse to exchange it, since it was opened. Truthfully the only way we knew that they sent the wrong disk set, is that it would not play. They absolutely refuse to do anything to remedy the situation. DO NOT BUY FROM THESE UNETHICAL THIEVES!
Overview
The Hut has a rating of 1.3 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Hut most frequently mention customer service, phone number and credit card. The Hut ranks 363rd among General Apparel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members