The HutReviews 158

The mattress lifter is a joke you can order from Amazon for 22.00 and get two. One from this company was 52.00 complete scam rip-off do not use them. I returned the product and never got a credit on my visa. Complete scam don't order anything from them

The Myprotein bars and cookies I purchased took a long time to arrive, 21 days, and were spoiled. The bars and cookies made me sick and caused my to have a very upset stomach.

Ordered two items. One was said to be delivered and wasn't... the other was returned for an unknown courier reason. Currently fighting to get my refund including the $30 shipping. First and only time I will ever order from thehut... save your time and money buy somewhere else!

Order number: *******.
I paid for my order on the 26th of February, and I'm still waiting for my refund. They are an unethical shop that charges the customers money but doesn't give a refund because they received a jacket instead of two pairs of shoes. If the courier messed up with orders, you shouldn't put the burden on your client's shoulders. I want my money back. Such disrespectful company. Shame on you

Worst ever company to purchase any thing from, communication can take month be prepared, return item also very prepared to be misled by this company only to loose your return and not process your refund, they are scammers

Returned a jacket purchased from the UK but had to return to Poland jacket never made it to them held up in customs, asked for help to get information why it's not been delivered messaged them a dozen times got the run around not at all helpful now I'm out of pocket with not jacket stay clear of The Hut

I ordered my items last August, they never arrived. After several attempts at contacting customer service all I got was an email saying my enquiry was received... then nothing. The Hut does not deserve to be in business.

Bad service - the item never arrived
Its even worst when you seek for a solution with their customer service - don't expect to receive a quick or proper reply

For a third time they sold me the item they don't have on stock, so people, be aware of the fraud!

What they do is selling also items they don't have on stock, they take our money and after that just don't shipp the item!

Then they send a few emails about how busy they are, apologising for not shipping the package yet.

And in the end they just cancel your order, but not refunding the money yet.

So long story short, we (the customers) are landing money to this fraud "company" for free - they sell us the items they don't have, take our money, using OUR money for a month or so and then just cancel the order and return the money (eventually).

I allready said to myself I will forget this fraud "company" exists, but for some reason I decided to give them one more chance - don't make the same BIG MISTAKE.

I have all the evidences in my emails!

Chears!

This company and Mygeekbox.com are not legit sites. Very difficult to communicate once an order is placed. Delivery times Are not timely and they did not honor merchandise returns. Please do your shopping at other sites.

I'm in Canada and I recently ordered from them. I got an email a few days later saying that I had returned the package (that I never received!) and they would refund me, but they kept the $35 shipping fees. It never made it outside of the UK according to their own records. But they said the onus was on me because once it left their hands it was my problem?! I paid with PayPal, so I guess they'll be dealing with these crooks now. I wished I'd read reviews before handing my hard earned money over to these thieves

Should be zero stars - being scammed!
Been a customer since 2013 and was always happy till last few months.
I have and order from Sept 13th with still no indication if i will ever receive?
Placed a new order this week with a one4all card and they keep charging part amounts to the card but will not process order?
After not having any online chat agents available for most of day sent several messages and simply received a reply that order is cancelled and refund will be processed.
I want to purchase and not cancel and also unsure if you can refund easily onto a one4all card? THG have taken £68 so far but will not fulfil my order.
If I did not have prior experience with them I would regard it as a 'scam', take money and cancel orders!
I think floating publicly has seriously affected the direction and attention of this company, the recent share price maybe reflects this. Best years were prior to capitalising.
I am still out of pocket of nearly £200 with no indication of fulfillment of orders.
Really sad as since discovering The Hut several years ago I reccomended to so many friends, family and colleagues. Now it seems I only need legal help and countless hours wasted trying to contact them

Recieved my bank account statement this morning. Found out £22.98 had been debited out of my account with no order placed. Never even heard of them.

Don't even think about buy from this horrible website, I ordered shoes a month ago and still, they didn't ship them, the customer service is poor.
I asked for a refund and they said they can't refund me (and they still didn't ship it).
So please go to others they don't worth the time.

I ordered a watch and it has been 2 months and it has not arrived I reached out on Instagram and the assistant said that it arrived and it hasn't and no one in my neighbourhood got it trying to get a refund and they won't give me one do not buy it's a SCAM