FryeReviews 56

It took Frye 10 days to ship one pair of boots and I didn't receive them for 2 weeks after I placed the order. By then I was over it and wanted to return them. They wouldn't budge on the $10 return fee. What is this, 2005? No more Frye's for me.

Order placed 11 days ago yet no shipping status. Called and emailed multiple times only got gibberish response. Customer service rep has no idea what he's doing.

I would give them a zero if I could. I received boots for Christmas. They don't fit, but I cannot return them or even exchange them because my husband purchased them more than 30 days ago. They have a strict return policy that my husband didn't realize (he didn't open the package beforehand). If they really believed in their boots they would exchange them or take them back. Obviously, they don't even believe in their boots so why should you as a consumer. Go to LL Bean. Better quality and customer service - and less expensive. WILL NEVER PURCHASE FROM FRYE AGAIN!

I was sent the wrong boots 3 times in a row see images (left is ordered, right is received). Frye Company refused to make this order right and the conversation ended with "those boots are the graphite pair based on the sku."

Please, avoid this company at all costs.

Images: Order, shoes I received and the pair they match to on the Frye website, and a picture of the shoes I ordered for comparison.

I went as far as to report Frye Company to the FTC for misleading business practices because I couldn't believe this experience and blatant lies about the product. It seems they are offloading less popular inventory in place of more popular inventory.

Bought a pair of Billie boots by Frye. Had for 2 years. I do not wear daily. There are holes in the soles of the boots. I have taken to get resoled at a tune of $70. I paid $300 2 years ago. I've wore Ariats for 6 years, thru mud, water and wore a lot never resoled and now Dingos.

I have been a loyal customer of Frye Boots for almost 30 years. I recently purchased a pair of boots where the shipping company claimed they were delivered and they weren't. Later they changed the status to being held for pick. I reached out to the Frye Boots to make sure they had used the correct address, etc. The response was you didn't pay for the shipping insurance so we will not assist you. These weren't cheap boots mind you. I was able to reach out to the shipping company and thankfully their customer service was quite good. Frye had not put my street address on the shipping label and that is why they weren't delivered. After jumping through a few hoops the shipping company was able to get my boots delivered the next day. Kudos to the shipping company. My response to Frye Customer service was, after 30 years I will no longer be a Frye customer, please remove my contact information from all your databases. Frye Customer Services response to that was, no problem we will remove your contact information. Apparently Frye has no need of loyal customers or repeat customers.

The resale site sold me a "pair" of shoes that one was like new the other was worn out. The ad only showed the good shoe. Definitely not a pair of shoes. I have been on a customer service treadmill ever since with no one taking responsibility or even caring that I was scammed
I will new buy from Frye or RECURATE ever. I would have gotten better support from ebay.

I used to love Frye products. That is until I learned that Frye doesn't even stand behind its quality claim. After normal use, 2 of my 3 Frye bags developed broken handles/clasps holding the straps to the bag. After jumping through NUMEROUS hoops, the first bag was sent to be repaired, and upon its return, was slip-shoddy quality at best. For the second bag, my option was, again, to have the bag sent away, at my expense, to be repaired, but Frye would not GUARANTEE the work. This is unacceptable! I have spent thousands of dollars on their products, and was told they will only warranty then up to 30 days. DO NOT BUY FRYE!

Imagine an online retailer that is EXCLUSIVELY online not allowing their customer to exchange a pair of boots for a half size bigger. I offered to pay restocking fee and shipping and they just would not budge. The item is final sale but again I'm not asking for a refund just a half size bigger. I don't get it. They still get rid of their inventory and customer pays to get the right pair. Talk about HORRIBLE service. And their customer service line just kept repeating the same thing. Would never recommend buying from a company that wont go a little extra for the customer.

I bought boots and what a terrible experience.

1) My boots I bought the tread was falling off so I asked for a replacement. They said do a return and repurchase, which was fine. However, they charged me a return fee.

2) I bought a second pair of boots and when I get them one boot is clearly used and the other is kind of used. I am pissed and call and they say no problem full refund. However, guess what when I go to their website and look at my credit card I was charged a return fee yet again.

Overall, just getting customer service on the phone was hard. Getting a response to an email was harder and the boots are POOR quality.

Just junk boots.

I placed an order for 4 pairs of shoes that were on sale, I earlier received txt message for 25% discount. I was able to combine them. My order didn't process on their end for what ever reason. Later when I still wanted to place an order for other 3 pairs, since they no longer had size for one of them, I called customer service, they told me to sign up for emails. Really? How did I get discount in a first place! No apology, nothing! Oh well they can keep their unsold items.

My husband bought me a pair of very expensive boots for my birthday not realizing he only had 30 days to get a refund if they did not fit properly when he called the company they refused to give any help and I am left with a pair of boots that do not fit I have bought Frye boots all my life and I've never experienced customer care service like this shame on you frye they refused to take into account that both my husband and I had Covid and so extending the delay of returning a pair of boots that did not fit

I purchased a pair of Frye Boots recently. When I received them, I discovered they were too small. I promptly sent back. I have been patiently waiting for my refund. I keep getting the run around and have not received my refund yet. The boots were received by Frye when I sent back, however, I have not seen my money. These boots cost a lot of money so I am not talking about a small refund. My advice is to make sure that you order the right size and style because it will take FOREVER to get your refund... if they even send it!

My husband purchased the Melissa bag for me for Christmas last year. Before Halloween this year, the grommet on one of the straps broke. That's right, the metal grommet broke in half while I was out. A $400 bag embarrassed me terribly.
I emailed customer service per their 1-year defect warranty as listed on their website. I received a reply that they do not do repairs. I then replied that all I needed was the replacement grommet so that my expensive bag would match and that I would pay to have it repaired. They don't even carry replacement parts for the low-quality things they sell. Now if I want to have the bag repaired, it won't match. Ridiculous for what we paid for it.
I was so disappointed with what was supposed to be a quality brand with a reputation for cost, but for value. This was my first purchase from Frye, and despite the intent to develop a relationship of brand-loyalty, it will be my last.

Good luck if you need to return anything to try to get a refund. I was bounced around so many times trying to get an answer on the status of my return when the postal service had confirmed that my boots had been received by Frye on 10/07. Finally on 11/04, Frye told me that their shipping department had never received my boots and that now I would have to file a undeliverable item claim with the post office even though the post office was able to verify in their system that Frye had received it. I spoke with a Cynthia who was supposedly the manager of this ridiculous group of people who call themselves "customer service representatives" who are more than likely a bunch of people who used to work at burger king. Cynthia was rude, interrupted me every time I tried to get in a word, hung up on me, and then refused to take any more of my calls. Cynthia and her team are absolute garbage and should go back to flipping burger paddies.

Boots are usually great quality, but dealing with their customer service team is terrible. Shipping has been delayed for two weeks, and I didn't get any emails notifying me about the delay. When I called to ask about the status, both reps I spoke with were condescending and rude, and did nothing to actually help. They didn't even want my order number. Despite the good quality, I'll never support their business again because of the bad service.

I bought my first pair of Frye boots around 2011. It's 2021 and that same pair of boots is still my #1 favorite I wear regularly. I joke that I'll be buried in them. I got the black version of the same boots (Victoria slouch) as a gift and have those in perfect shape after 8 years. Great craftsmanship, quality boots.

I ordered two pairs or boots from Frye. I paid $25 for overnight shipping and placed the order on a Sunday (2/14). On Monday (2/15) I received notification that it was shipped and I'd receive it on Tuesday (2/16) as planned. On Wednesday (2/16) I received a notice that Inwoukd now receive it on Thursday (2/17). I contacted Frye and asked for them to refund my overnight shipping cost since they failed to deliver it overnight. On 2/16 (before it was delivered) they told me that "The package was delivered within the correct time frame as the order was delivered with the next business day shipping as the order did not ship until 2/16."

When the package arrived on 2/17 - 3 business days after I placed my order, one box of boots had a left size 10 and right size 9.5 (for one paid of boots). I notified them and asked to overnight me the correct pair/sizes and refund my overnight shipping. Here's was their response:

"
Great News! We have processed the exchange for you. You will receive an email containing a return label to return the unwanted item within 24-48 hours. You will then receive an email with the new order information for the exchange. Please allow 5-7 business days to receive the new item"

I reminded them that I had paid for overnight shipping which they failed on and would t refund me, then they made a mistake and sent a pair of different sizes boots and now they were going to take a week to send me the correct ones!

I was pissed and told them to cancel everything and send me a return label for my original order. They said they would not and could not do that as they had begun to place my new order. I told them that I would not accept the new order and that I wanted to return the existing wrong order. They still will not provide a return label. I'm now going to call my credit card and contest the charge as Frye is refusing to allow me to return these boots. Terrible service and a terrible company.