I ordered 22 overnight bags for my employees. They shipped 1 and then told me I had to contact the shipper to find out where the remaining bags were. I told them I did and the shipper (UPS) told me they only shipped one box which weighed 3 lbs. I looked at the tracking number I received from Frye and that was accurate. It showed 1 box weighing 3 lbs. I then emailed this confirmation back to Frye and I received this response. In their response, they claim I should have purchased some sort of shipping insurance, which was never offered, and they were not responsible for damaged or lost items.

The items were never shipped, yet they claim they are not responsible. This was a $10,000+ purchase they never shipped. That is fraud and this company is garbage. I called my credit card company and they cancelled the transaction. So, at least I won't be charged.___________________________________________________________________________________
Thank you for contacting The Frye Company Online!

We're sorry to hear that your package was [damaged/lost]. In reviewing your order I noticed that you did not purchase our Green Shipping Protection insurance. We regret to inform you that we are unable to assist you with your claim and you will need to contact the carrier to see if they can assist you directly. Per our policy, thefryecompany.com is exempt from all liability if a customer opts out of Green Shipping Protection at the time of purchase. This information can be found on our FAQ. This applies to all orders purchased 4/20/2022 an onward.

We apologize for the inconvenience this has caused.

Kind Regards,
Manuel
Customer Service
The Frye Company
*******@thefryecompany.com
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