I would give them a zero if I could. I received boots for Christmas. They don't fit, but I cannot return them or even exchange them because my husband purchased them more than 30 days ago. They have a strict return policy that my husband didn't realize (he didn't open the package beforehand). If they really believed in their boots they would exchange them or take them back. Obviously, they don't even believe in their boots so why should you as a consumer. Go to LL Bean. Better quality and customer service - and less expensive. WILL NEVER PURCHASE FROM FRYE AGAIN!