If your in uk do not order these boots from states. The sizing is horrendous. Either to big or small. My usual size felt like three sizes to big ordered size smaller couldn't get them on. Have had to return. As they don't exchange so I've outstanding both refunds 6 weeks on. Keep calling and messaging no response they say haven't received yet I have email showing they have. Order off amazon genuine and can return and shipping is quicker. Over rated boots in my opinion and would never use company direct again. Just hope I can fight for my refund back.
Made to look good but not made to last. Realistically, you can not expect them to be an every day wear or they will fall apart. They started taking shortcuts in the production of the boots and they are not made like they used to be, not made to last. Be warned, in this case you are not getting what you paid for, not even close.
I bought a pair of Frye boots which fell apart quite quickly. I returned them and they sent me a note saying they did not accept returns of worn boots. Well if they hadn't fallen apart I would not have wanted to return them! For an expensive boot it was pathetic customer service.
Called to ask about exchange for smaller size and was told I had to call back next day during business hours for price adjustment. Called back because the size I needed was low in stcck, got a different customer service rep and was told no problem however the price reduction would come off after they shipped. Had to call back because the price reduction didn't match original as indicated. Called to return second pair, still too big, the guy seemed like he didn't care. Just the general attitude from all interactions were poor.
The best customer service experience I have ever had. I bought a pair of boots last year and wore through the soles, and Frye has a policy to resole shoes for life. I got them back in a very quick manner, but two months later they fell apart again. They are my favorite boots, so I was heartbroken that this might be the end. I contacted customer service and they sent me a replacement pair the next day. words cannot express how grateful I am for Ana and their whole customer service team. I am so pleased and so thankful! Wonderful experience all around.
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