Frye

I placed an order for 4 pairs of shoes that were on sale, I earlier received txt message for 25% discount. I was able to combine them. My order didn't process on their end for what ever reason. Later when I still wanted to place an order for other 3 pairs, since they no longer had size for one of them, I called customer service, they told me to sign up for emails. Really? How did I get discount in a first place! No apology, nothing! Oh well they can keep their unsold items.

1 had a rather unpleasant encounter with this company, as their customer service left much to be desired. I was put on hold and it seemed as though my concerns were being ignored, leading me to eventually hang up the phone. It took me a considerable two weeks to obtain a refund, despite leaving three voicemails and sending two emails. Finally, after persistent efforts, I managed to establish contact with a representative who claimed to be unable to hear me. The main reason I refrained from returning their product was due to its significantly larger size.

I received the Veronica Shearling Bootie (*******, 34*******-COG), 7.5 M. That was March. I stupidly did not try them on until now. Cannot get my foot in! Old ones were great! Photos. A zipper in back. I love them but needed new ones. Now these are at shoeman getting side zippers.

Imagine an online retailer that is EXCLUSIVELY online not allowing their customer to exchange a pair of boots for a half size bigger. I offered to pay restocking fee and shipping and they just would not budge. The item is final sale but again I'm not asking for a refund just a half size bigger. I don't get it. They still get rid of their inventory and customer pays to get the right pair. Talk about HORRIBLE service. And their customer service line just kept repeating the same thing. Would never recommend buying from a company that wont go a little extra for the customer.

I bought my first pair of Frye boots around 2011. It's 2021 and that same pair of boots is still my #1 favorite I wear regularly. I joke that I'll be buried in them. I got the black version of the same boots (Victoria slouch) as a gift and have those in perfect shape after 8 years. Great craftsmanship, quality boots.

This has got to be the worst company I have ever has the displeasure of doing business with, do not waste your time with purchasing anything from their website. No one will answer your inquires or emails, and shipping (along with returns) cost 12 dollars, which is ridiculous, not to mention their boots are not true to size, and there are multiple problems with the website itself. Horrible experience.

Order placed 11 days ago yet no shipping status. Called and emailed multiple times only got gibberish response. Customer service rep has no idea what he's doing.

I ordered my husband a pair of Prison Boots for Christmas. After four hours of wear, the heel fell off one of the boots. I have sent three emails in four days with no response, and the telephone number will not accept calls.

Bought some boots from Frye, didn't fit properly so I did a return. Charged $12 for return label, no problem.
When I got the credit back they did it less sales tax. I called the cust. Service number which leaves a message to email them. I did 3 times and never got a response. Customer service sucks and total ripoff.

My husband purchased the Melissa bag for me for Christmas last year. Before Halloween this year, the grommet on one of the straps broke. That's right, the metal grommet broke in half while I was out. A $400 bag embarrassed me terribly.
I emailed customer service per their 1-year defect warranty as listed on their website. I received a reply that they do not do repairs. I then replied that all I needed was the replacement grommet so that my expensive bag would match and that I would pay to have it repaired. They don't even carry replacement parts for the low-quality things they sell. Now if I want to have the bag repaired, it won't match. Ridiculous for what we paid for it.
I was so disappointed with what was supposed to be a quality brand with a reputation for cost, but for value. This was my first purchase from Frye, and despite the intent to develop a relationship of brand-loyalty, it will be my last.

I would never order from Frye again. I ordered some shoes that turned out to be too big. When I went to return them they wouldn't take them back because they said they were final sale. I never noticed that they were final sale when I ordered them. How could shoes ordered online be final sale when you never know how something is going to fit until you try it on. I paid full price for them and now have to give them to Goodwill. Terrible customer service. They don't even deserve one star.

I bought boots and what a terrible experience.

1) My boots I bought the tread was falling off so I asked for a replacement. They said do a return and repurchase, which was fine. However, they charged me a return fee.

2) I bought a second pair of boots and when I get them one boot is clearly used and the other is kind of used. I am pissed and call and they say no problem full refund. However, guess what when I go to their website and look at my credit card I was charged a return fee yet again.

Overall, just getting customer service on the phone was hard. Getting a response to an email was harder and the boots are POOR quality.

Just junk boots.

I've had two pairs of Frye boots that I've been wearing for years and they have never let me down. This time around, I ordered a half size up because I heard they have been running small, and they were painfully tight. They would not exchange for a different size, even though they were not a low-stock or final sale item.

My husband bought me a pair of very expensive boots for my birthday not realizing he only had 30 days to get a refund if they did not fit properly when he called the company they refused to give any help and I am left with a pair of boots that do not fit I have bought Frye boots all my life and I've never experienced customer care service like this shame on you frye they refused to take into account that both my husband and I had Covid and so extending the delay of returning a pair of boots that did not fit

I purchased a pair of Frye Boots recently. When I received them, I discovered they were too small. I promptly sent back. I have been patiently waiting for my refund. I keep getting the run around and have not received my refund yet. The boots were received by Frye when I sent back, however, I have not seen my money. These boots cost a lot of money so I am not talking about a small refund. My advice is to make sure that you order the right size and style because it will take FOREVER to get your refund... if they even send it!

Bought a pair of Billie boots by Frye. Had for 2 years. I do not wear daily. There are holes in the soles of the boots. I have taken to get resoled at a tune of $70. I paid $300 2 years ago. I've wore Ariats for 6 years, thru mud, water and wore a lot never resoled and now Dingos.

I bought a $300 pair of boots. First time I tried putting them on the inside lining ripped. Contacted the frye company and they offer no warranty. So I just lost $300. Stay away from this company!

I would give them a zero if I could. I received boots for Christmas. They don't fit, but I cannot return them or even exchange them because my husband purchased them more than 30 days ago. They have a strict return policy that my husband didn't realize (he didn't open the package beforehand). If they really believed in their boots they would exchange them or take them back. Obviously, they don't even believe in their boots so why should you as a consumer. Go to LL Bean. Better quality and customer service - and less expensive. WILL NEVER PURCHASE FROM FRYE AGAIN!

This is the worst company. Do not buy anything from them. They will either never send an item or when they do it is nothing close to what is depicted on the web site. Customer service is not helpful and almost always unreachable.

I placed an order on july 26 using a promo code that i got from a friend. The order was confirmed and it was supposed to ship in around 2 days. 5 days later it still didn't ship so i emailed them, waited almost a week and got no response, so i called them. The customer service representative said that the promo code i used was "only for existing customers" and therefore my order will not be shipped. They did not email me anything about this nor did they refund me. When asking the representative about my refund she said i will be refunded within 48 hours. It is now august 9th, five days after speaking to them and i still did not get my refund or any emails about it. Never ever buy from this company they have terrible customer service and will hold your money hostage for as long as they want.

When my boots arrived with light cosmetic damage (a small silver mark on the leather and a loose stitch on the sling), I was afraid of how an attempt at an exchange would go, due to the poor reviews on this site and a few others. Fortunately, my experience could not have gone better!

I had ordered the boots express in preparation for a vacation that's around the bend, and had no idea if an exchange would be possible within my limited time frame. When I reached out to customer service (via email) to explain the problem, they wrote back within 24 hours, immediately apologized and promised to send me a new pair within a few days.

Sure enough, a new pair in perfect condition arrived as promised - an impressive feat considering it was Labor Day weekend and the mail delivery can be iffy at best.

I could not ask for better customer care; my boots are beautiful and true to size (Veronica Combat, size 8, for the curious -- though just to note, I tend to fit well in narrow shoes, which these are); and they wear comfortably so far. I'm happy I took a chance on Frye!

The best customer service experience I have ever had. I bought a pair of boots last year and wore through the soles, and Frye has a policy to resole shoes for life. I got them back in a very quick manner, but two months later they fell apart again. They are my favorite boots, so I was heartbroken that this might be the end. I contacted customer service and they sent me a replacement pair the next day. Words cannot express how grateful I am for Ana and their whole customer service team. I am so pleased and so thankful! Wonderful experience all around.

I ordered two pairs or boots from Frye. I paid $25 for overnight shipping and placed the order on a Sunday (2/14). On Monday (2/15) I received notification that it was shipped and I'd receive it on Tuesday (2/16) as planned. On Wednesday (2/16) I received a notice that Inwoukd now receive it on Thursday (2/17). I contacted Frye and asked for them to refund my overnight shipping cost since they failed to deliver it overnight. On 2/16 (before it was delivered) they told me that "The package was delivered within the correct time frame as the order was delivered with the next business day shipping as the order did not ship until 2/16."

When the package arrived on 2/17 - 3 business days after I placed my order, one box of boots had a left size 10 and right size 9.5 (for one paid of boots). I notified them and asked to overnight me the correct pair/sizes and refund my overnight shipping. Here's was their response:

"
Great News! We have processed the exchange for you. You will receive an email containing a return label to return the unwanted item within 24-48 hours. You will then receive an email with the new order information for the exchange. Please allow 5-7 business days to receive the new item"

I reminded them that I had paid for overnight shipping which they failed on and would t refund me, then they made a mistake and sent a pair of different sizes boots and now they were going to take a week to send me the correct ones!

I was pissed and told them to cancel everything and send me a return label for my original order. They said they would not and could not do that as they had begun to place my new order. I told them that I would not accept the new order and that I wanted to return the existing wrong order. They still will not provide a return label. I'm now going to call my credit card and contest the charge as Frye is refusing to allow me to return these boots. Terrible service and a terrible company.