From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
النظام جميل وواضح ويساعد في الاختيار وفق متطلبات العميل
I give a five-star rating because of the excellent and fruitful relationship with Brother Yacine, both in terms of the quick response to our requests and the quality of the service rendered with the spirit of pleasure in a respectable and cooperative environment.
Another thing I would like to mention is that Yacine is always available, during and outside of working hours, He is the best representative of the company to the customers. Thank you TFG for this experience
Superbe assistance de M. Islam beddiaf
Aidez-nous à acheter deux forfaits touristiques pour moi et ma famille au plaisir de vous voir bientôt et de profiter des avantages
تشرفت بالتعامل مع ياسين نعم الاخ شخصية محترمة ومحترف في مجاله سواء خلال اوقات العمل او خارجها لدرجة انني لا اعرف مواعيد عمله فهو خير من يمثل الشركة تجاه العملاء
الحمدالله استمتعنا برحلتنا لدبي وبالخدمة الممتازة والمعاملة الرائعة من جميع الموظفين الشركه قد وضعت لمساعدتنا طاقم مميز من الموظفين ذوي كفاءة وخبره مؤهلين للتعامل مع عملاء الشركه وكسب رضاهم وتقديم ما يحتاجونه من دعم ومساعدة.
Nous avons passer un tres bon sejour avec The First Group, Merci pour cette opportunites de devenir un proprietaire de Ciel Marina, Merci a Sana et Yasmine pour leur savoir faire et leur professionalism.
عرض ممتاز من شركة ذا فيرست جروب وأخلاق عالية من قبل الموظفين ومتابعة وتذليل الصعوبات وتوضيح كل شيء
من خلال الاتصال الهاتفي تبدو الأمور رائعة حتى الأن
خدمة ممتازة جودة ممتازة سعيد جدا للاستثمار في مشاريعهم تفسيرات مفصلة ومفيدة لجميع القضايا المتعلقة بالاستثمار. بصراحة ، إنه أفضل فريق رأيته في حياتي. شكرا The First Group
1)I bought an apartment through TFG who conned me with i)an investment that was already losing value and ii)a non-existent investment visa. I was able to get a Certificate of Title after a one year fight and not a Title Deed as promised. 2)I have been asking for financial statements for two years to show income received in the above investment and response from agent is that the accounts team hasn't sent it to her. For TWO YEARS! 3) I am out of country and new goalposts have been set up before I can take possession of my keys. At every stage of this investment there are roadblocks set up by the company. There is a revolving door of personnel and therefore accountability and follow up is never a priority. My fight with TGF continues, two and a half years after making my final payments for the apartment. I still am unsure if I have an apartment.
Merci au TFG de nous avoir accueilli on a reçu un accueil très sympa, Le personnel était très gentil. J'ai apprécié mon séjour. Bien que le quartier soit un peu éloigné du centre, il est vraiment agréable et sûr,
Un très bon choix d'hôtel de la part de Yacine qui nous a très bien traiter et aider durant notre séjour
Avec une très bonne organisation des activités de sa part, et aussi pour le tour d'investissement qui est très enrichissant et intéressant, on aimerait bien de se lancer dans un future proche avec The first group en ce qui concerne L'investissement.
Looking forward to trip to Dubai. System was straight forward and easy to use.
Thanks for all arrangements, Highly appreciate Sana's support to us, It made out stay beautiful and Special, I would always book through her.
Dubai lifestyle is a wonderful experience because they do everything to make it possible and easy to vacate in Dubai
We liked the CIEL HOTEL project very much. We hope the project will be successful,
It's a great investment.
Yacine is an amazing person very helpful and responds very quickly to my messages.
I highly recommend working with Yacine
Dear Mr. Innocent,
Thank you for sharing your kind words on Ciel and your experience investing with The First Group.
We are very glad to hear that you are highly satisfied with your investment and the service you have received from our team member.
Most Sincerely,
The First Group
Lara was amazing and very helpful. Looking forward to use the package
سعدت بالتعامل معكم واتمنى ان تكون تجربة مميزة وفريدة من نوعها
Thank you TFG
An amazing hotel in a beautiful location
Extremely friendly and professional staff.
The investment tour was interesting and we hope to invest in the future.
Thanks to Yacine for assisting us during our stay. We are already planning our next stay.
Dear Mr. Otsile,
Thank you for your feedback and for sharing your thoughts about your trip in Dubai as a Dubai Lifestyle Experience member.
We look forward to being of service for many years to come!
Warmest Regards,
The First Group
الموقع جميل ومرتب وسهل الاستخدام
شكراً على جهودكم.
J'ai été très satisfait de mon premier voyage à Dubaï et encore une fois de plus merci
Cher Monsieur Arnaud,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable à Dubaï.
Meilleures salutations,
The First Group
تجربة رائعة مع الإقامة في الفيرست كولكشن، غرف مريحة للغاية وموظفين محترفين للغاية وفريق نشط للغاية. أنا راض جدا عن الخدمة التي تلقيتها، فقد كانوا موظفين متعاونين وودودين للغاية. لقد كان السيد ياسين من الفيرست قروب محترفا للغاية ومفيدا للغاية ومتجاوبا ومتعاونا.
عزيزي السيد علي ،
شكرا لك على ملاحظاتك. يسعدنا أن نسمع أن لديك تجربة رائعة كعضو في دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
أطيب التحيات،
ذا فيرست جروب
Merveilleux voyage a Dubai avec The first Group. Tout était parfait, l'organisation, le programme et le rythme du voyage, la croisière, les hôtels, et la très grande qualité des accompagnateurs et le guide Merci Yacine qui nous a parfaitement aider durant notre sejour a Dubai
Cher Monsieur Jean,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable. Nous espérons vous revoir prochainement.
Meilleures salutations,
The First Group
Merveilleux voyage a Dubai avec The first Group.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Kingsley,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group