From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We would have definitely made some decision, as we are now leaning to look at other companies that might offer a similar deal where we could get weekly packages for the future, but we were very disappointed that your staff was pushy and salesy. At the time, we could not be confident enough in the offering and we doubt we'd want to deal with your staff again.
I had an amazing experience and well presented presentation
شكرا جزيلا اتمنى ان احضى بسفره رائعه معكم
طلب دفع مبلغ إضافي ولم يتم الحل معي لم اجربها بعد
Also I activated my bookings I did in february 2023, I didn t get an answer. So after 10 days I send an email to the company and asked if everything was ok.Then I get immediatly an answer.Now we could arrange everything.
It was promised that there are no black out dates!
Also I should be able to use my days when I need it, not all in a row.
Please contact me to discuss (maybe I will split the days)
It was promised that I can choose the hotel as I would like (not set my priority and take what is a left over)
تحربة شكرا استاذه هبة من جد تعامل راقي جدا
تعامل غبر محترم خاصة من موظف المبيعات لؤي وعدم الرد على الاستفسار عند الحاجة
كذب في الأسعار وابتزاز للعميل
From the moment you arrive, the quality of service from shuttle, to check in, the room quality, the fine dining plus all the outdoor experiences, checks off all boxes as a truly memorable experience and would do it all over again
Yes they are in the business of selling hotel rooms though they are not pushy or hurried. I found their representative, Reem, to be patient for my questions and well informed providing information and answers in an easy to comprehend and retain format. Their presentation was accommodating of my personal and business needs on the day, dropping me to a lunch engagement and then collecting me after.
Our family whilst on our first holiday was approached by one of their representatives offering a 2 night complimentary stay at one of their hotels for a next visit to Dubai as well as free lunch the next day in exchange for listening to a marketing presentation for a new hotel. We were told we were not expected to pay a penny and 'not to bring any money'!. When we went for the presentation the next day, it turned out they wanted us to sign for a vacation club and give a deposit of £2000 there and then. When we said we cannot afford it, their manager abruptly advised the salesperson to escort us on our way. We felt lied to and felt ashamed of ourselves that we trusted them. There was no mention of a dinner and the two night stay was only for two which is no good for us as a family of 4 with two young kids. They are a fraud company.
اتطلع لاستثمار وشراكة مثمرة معكم في المستقبل
It was a very good approach and excellent experience
اتمنى ان يكون الحجز سلس ومتوافق مع التواريخ المطلوبة
Easy to navigate the website and information available
The guys at The First Group have a great customer service culture and made me feel welcomed and comfortable.
Their product I went in for was well explained and I felt like there was enough transparency too.
Brilliant service friendly staff.new experience very entertaining.
لا شيء. اتطلع فقط الى خدمة جيدة و حسن الاهتمام
Good so far but I think a bit more flexibility with dates
Dear Mr.Mark,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Faisal,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group