From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Janal and Djalil does Not deserve to be managers in my humble opinion period. They were rude and very unprofessional and must not mixed business and their feelings about what's happening in the world. Whoever Leila was super nice, knowledgeable and focused.
لا انصح بها
Really bad experience
I dont recommend to be with this company
نود بكل ود ان تكون رحله جميله مع شركتكم الموقره
Easy process, simple and did not take too much time or effort
I did a business offer about invest in TFG but nobody cares, no feedback, no additional information, no callbacks and so on
Was not a good experience as we felt the whole thing as a manipulative thing, as we were not told about them trying to sell their membership at first. Once we arrive they were just trying to trap us with their membership.
تبقى النجمه الاخيرة للتقييم على ارض الواقع باذن الله
Plus tard, pour le moment je n'ai pas encore à dire
Nov 2 and leaving 11 We are still waiting for a booking this was never booked.
Baited into helicopter ride that was just in their theater. Scammed into incredibly expensive tour package that was not detailed terms and conditions that is not even worth a small portion of what I paid.
Website very friendly-user and easy to use and navigate.
Looking forward for another wonderful experience.overall..
حجزت الطيران بالفعل يوم ٢٨
والنظام يجبرني علي إختيار يوم آخر للوصول!
The sales consultant was accommodative and patient with my busy schedule.I just hope and pray that I wasn't sold a dream but a real exciting pleasurable experience with my family next year July'24.I am excited and looking forward to visiting Dubai with my family.
De mon expérience j'ai d'abord apprécié le projet avant d'être convaincu de la réalité. Aussi je remercie l'équipe en place pour son dynamisme et son aptitudes aux promptes réactions
شكرا لجميع الموظفين المتواصلين معي ولاهتمام بالعضو الجديد و القديم
تواريخ الفندق غير مناسبه لي شخصياً لان انا محدود على تجازه معينه
أرجو التواصل قريبا وتحديد التواريخ المعلنة مسبقاً.
وشكراً لكم
Juste super pour le moment meme si les delais d'attente de reponses ont été un peu long
I just booked a Dubai Lifestyle Experience Diamond, and I had the pleasure of being assisted by Mr. Hassan from First Group. I am extremely pleased with his outstanding follow-up, valuable advice, and, above all, his respectful approach, which allowed me the time I needed to make an informed decision.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abdoulaye,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group