From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
You people are just awesome. I love everything you do and how easy you make it look. Kudos!
Looking for nice stay in Dubai,Hotel with many attractions
Dear Mr. Akash,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience and we look forward to welcoming you to Dubai!
Safe travels,
The First Group
Grande expérience avec un personnel de qualité; à l'ecoute des gens
Chère Reggad,
Merci pour votre avis. Nous sommes heureux d'apprendre que vous avez vécu une expérience merveilleuse en tant que membre de Dubai Lifestyle.
Nous espérons vous revoir à Dubaï!
Cordialement,
The First Group
A lot happend and I am not in the mood to talk again and again about it. I have already explained it.
Good package however unable to find any contact numbers and unable to speak to anyone. Promised a call back on several occasions but no one called despite saying it was urgent as i had my flight tickets on hold awaiting your assistance. Overall Unhappy! TO DATE NOT RESOLVED
We are delighted. We hope to enjoy the vacation days in Dubai stupendously.
Dear Kokou,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience. We trust your holiday to Dubai will be one that you never forget!
We look forward to welcoming you to Dubai for your Dubai Lifestyle Experience.
Safe travels,
The First Group
We are very disappointed with your customer service & the sale overcharge, when we inquire by email you blocked our email conversation
They kept to their promises. They picked me up to their office and to their hotel where we had lunch and they dropped me at my hotel as promised. Excellent facilities
Dear Sunny,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience. We pride ourselves in delivering exceptional customer service and we're so glad to hear that you had a memorable time. We look forward to welcoming you again!
Best regards,
The First Group
The hospitality and the presentation was very fantastic, unforgettable.
Dear Mourad,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
There is no response at all from the company website
Promise of fortune and returns and free gifts but after saying would like to review and think about it they became uncomfortable and after leaving all the items promised would not work aka, entertainer app free subscription and future hotel stay, emailed that was not working, response given o offer has expired
S
Good thus far.I have just applied for my holiday and have not received any feedback as yet.once i start getting into discussion og my travel plans,only then i will be able to answer any questions.
Dear Mr. Yagantheran,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
انها تجربة شيقة وممتازه لما فيها من التعرف على اشياء جديده وايضا التعرف على اصدقاء جدد
عزيزي السيد عبد الله،
شكرا لك على ملاحظاتك. يسعدنا أن نسمع أن لديك تجربة رائعة كعضو في دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
أطيب التحيات،
ذا فيرست جروب
اذا تم الجحز بدون مشاكل انوي اعادة التجربه
ان شاء الله يتم الحجز بكل سهوله لاني ناويه اعيد التجربة
,عزيزتي السيدة جودي
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
The guy told us it would be a 2 hour experience but they wasted 6 hours of our day. I asked them to get to the details on two occasions but they kept saying we are almost done. He saw we had our kids with us but kept going.
This is not an investment opportunity for your average tourist. Big waste of time on a family trip.
It's a little confusing for the customer to book anything and it's a problem to replay in 30 days try to make it less than that
My whole experience would have been as extremely enjoyable as the half end of the team tried to make it IF the first half of the team at the mall, at the airport had been CLEAR and totally transparent about what they were inviting me to. It seemed like they deliberately hid, avoided that!
The service is good and am happy. Looking ahead to the holidays.
Dear Mr. Hobson,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
لي تحربة سابقة ممتعة جداً واعيدها مرة اخرى. شكرا للقائمين ذافيريست قروب
,عزيزي السيد احمد
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group