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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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Please advise on the nearest air port to the accomodation.
I was told to expect something completely different to expect from what was actually delivered.
It was excellent and im impressed,i had a great time with my brother since it was his first time in dubai.
Dear Ms. Monica,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
We look forward to welcoming you back again to Dubai soon.
Warm regards,
The First Group
I had an amazing time away, the whole experience from strat to finish was amazing and perfectly organized
Dear Mr. Eunice,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
So far so good but I couldn't add my third child- we looking forward to our trip
مفروض يحدد نهايه الإقامة حتى يتضح الدخول والخروج ويتيح حجز الطيران بوقت مناسب
Dear Mr. Gharib,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
الموقع يحتاج زيادة من الشرح والتفصيل في الخدمة المقدمة...
My last year experience was enjoyable. I only did not enjoy the boat trip food much
دبي جنة الله على الارض, الرجاء ان تبعثو لي تاكيد الحجز لاحجز التداكر
Thanks,
Hope i get positive response for the dates required
………………………………………………………………………………………………………………………………. ممتاز
Dear Mr. Badr,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Loyal customers should be given flexibility more, I want to divide my stay in 2 hotels please.do contact me please.
Like to get a very especial offer next time.
In general the overall experience is ok, however I'm a bit disappointed with the thing that I was told that the package includes my kids as well but I need to pay additionally for services and entertainment for them. I asked about that when I was buying a voucher, got the response that the voucher will cover my whole family. I also feel a bit overwhelmed with questions about my personal life, preferences, etc.
التواصل والإشراف كان في مستوى عالي جدا مع الخدمة في الاختيارات
عزيزي السيد موسى,
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
الموقع جيد وسهل الاستخدام ولكن عند اختيار تاريخ الوصول لا يظهر التاريخ الا من بعد 17 يوما
شكرا لكم ستكون هذه الرحلة الخامسة معكم سعيد بتجربتي معكم ولن تكون الاخيره بمشيئة الله
عزيزي السيد عبد الرحمن,
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
التواصل مع العميل دون المستوى للأسف لا يوجد تواصل بشكل محترف حيث أن العميل عليه القيام بخطوات لا يخبره عنها الممثل للشركة وإذا قمت بالحجز ينقطع التواصل تماما كأن لم يكن هناك أحد يمثل الشركة!
عزيزي السيد الأمير،
نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على customer.support@thefirstgroup.com كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
هذة ليست اول مره اقوم بالسفر فيها مع شركة ذا فرست جروب وحتى الان كل شئ ممتاز
عزيزي السيد عبد الله,
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
دايما متميزين ونشكركم على الاشتراك بالعضوية ونشكر كل من ساهم على ذلك
عزيزي السيد عبده،
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Michel,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group