Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessThe Dump has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. The Dump ranks 207th among Furniture sites.
I ordered and paid for a bedroom set in mid-January. Delivery was the end of the month. It changed to end of February, and then March and so on until I canceled in June when it changed to July. I was never updated by anyone, I would just see the change online. I called and complained and was promised they would keep me in the loop, but that never happened. The sales rep washed her hands of it as soon as we paid, and wouldn't return emails, the store manager was rude, and the general customer service number is useless. It was always the manufacturer's fault and they cited delivery dates are ESTIMATES. If you need something in less than a half year, don't waste your time or money.
I ordered and paid for a bedroom set in mid-January. Delivery was the end of the month. It changed to end of February, and then March and so on until I canceled in June when it changed to July. I was never updated by anyone, I would just see the change online. I called and complained and was promised they would keep me in the loop, but that never happened. The sales rep washed her hands of it as soon as we paid, and wouldn't return emails, the store manager was rude, and the general customer service number is useless. It was always the manufacturer's fault and they cited delivery dates are ESTIMATES. If you need something in less than a half year, don't waste your time or money.
False advertisement of furniture material. Leather is vinyl advertised and sold as leather being leather. Customer service at Haynes and sales associates and management at the Dump did not know the material was vinyl being sold as leather on a Ashbury Dove Learher sofa/loveseat. The love seat was delivered with poor color match and Defects in the arms and side panel. The soda middle cushions were stretched and loose when deliver before it was even sat on. Very poor quality being sold as leather l. Quite disappointed in the custom services attempting to tell me it was a rare item being sold at the Dump and no reviews on the items because it was a rare item I purchased. All the defects are the same day and ti e delivered.
I am very dismayed to say the least. At the end of July, I purchased a couch from the Lombard, IL. Location. The couch was delivered to me, and I thought all would be well.
Around a week later, I saw feathers protruding from the cushion I was sitting on. I thought this was odd, and did a bit of research to determine why this was happening. The feathers started protruding more and more, so I went to The Dump, and they scheduled an appointment with AHM Furniture Repair, a company they work with. Upon inquiring about my appointment with AHM, they encouraged me to call The Dump to make sure they communicated with AHM to bring feathers to the appointment in order to restuff the cushions. After several texts, and a phone call to The Dump's customer service line, I was assured the feathers would be brought to my appointment with the AHM technician.
When the AHM technician arrived, he was semi-abrasive and rude, and told me there was nothing, which could be done to fix my problem, as this is commonplace with couches stuffed with feathers. (He also stated he did not have anything to restuff the cushion with). After much pleading with him, he stated he would put an order in to have The Dump replace the feathers with extra foam cushions. After the technician left, I went to The Dump in Lombard in order to talk to a manager. I was directed to Basel Hasan, General Manager. Mr. Hasan proceeded to tell me the technician stated everything looked good according to his notes, and there was nothing, which could be done. I asked again if something could be done, as I spent over $3,000.00 on this couch, and should be able to use it without feathers coming out of the cushions. After Ms. Hasan told me this, I then told him about AHM's recommendation to install extra foam cushions. I was told by Mr. Hasan he would be available starting on Thursday, September 23rd, and to check back then with a status. However, he stated The Dump would probably not be able to order extra foam cushions for my couch, and that losing feathers is commonplace.
The next week, I saw more and more feathers protruding from my cushion. Alarmed, I decided to unzip the cushion, and to my dismay, I saw multiple holes and rips in the liner from the protruding feathers. (AHM's technician did not do a thorough inspection, and did not discover what I discovered, as it seemed he really wanted to get out of my townhome as fast as he could the day of our appointment). I decided to take pictures of the tears/holes in the liner, along with documenting the problems/issues I am having. I sent this in the form of an email to Basel Hasan, General Manager of the Lombard, IL. Location, and Donald Mackenzie, Chairman, on Wednesday, September 22nd. I also sent a message via The Dump's Facebook Page, and the same email/message, along with pictures of the damage, to The Dump's Lombard, IL. Text line. (Mr. Hasan told me to use this text line if I could not get a hold of anybody via their telephone line, as I have found it is virtually impossible to talk to someone on the phone at The Dump in Lombard, IL).
I have not received any communication from Mr. Basel Hasan regarding these issues. I will never shop at The Dump again, and will encourage others I know to do the same. The level of professionalism and customer care/service is very, very subpar, to say the least. The Dump made their sale, and now wants nothing to do with me, regardless of the quality of the product they sold. It is very unfortunate this has occurred, as again, no one has reached out to me. A $3,000.00 couch I purchased at the end of July 2021 is essentially ruined, and The Dump in Lombard has no level of concern for such.
Tip for consumers:
Do not shop at The Dump in Lombard, IL.
Products used:
Couch
If you have read the first posting you will see 3 months after purchase the item had not been repaired or replaced... quess what, it is now the end of September 2018, a couple weeks short of being a year and still no resolution... not fixed... not replaced... not nothin!
My wife and I purchased new family room furniture in October. It's now January and the recliner which was defective the day I removed it from the packaging has not been repaired and all we get is run around from the company. We even purchased the "Premier protection plan", so much for the additional $$ to protect our investment. By the way they have a no return, no exchange, all sales are final clause. My recommendation is to pay more get quality and stay away from the dump, unless you are dropping off garbage and recycles.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.