The Company StoreReviews 645

I've bought a few things from The Company Store and am pretty happy with them overall. But I recently purchased a mattress pad that I didn't love. I didn't realize they didn't offer free (or discounted) returns. It's a big box and I had to pay basically a third of the price of the item to return it. My fault for not knowing in advance (I wouldn't have risked it) but I've gotten used to free returns. Won't be buying from them again because it's too expensive if you don't like something.

Over the years I've ordered various items from the store. Been quite satisfied until today with the product & my interaction occasionally with customer service. I had ordered a feather pillow that was supposed to be 75% down & 25% feathers. About a year or two ago I ordered the same pillow. When I rec'd this one I tried it our twice - it crunched! It was not at all like the one I had. I called today & was told that there were no feathers in it - all down. When I asked why I felt & heard crunching the rep. Said it probably needed to be used more. But if I wanted to send it back - I could. She stated I would have to pay for the shipping! Well, this pillow is the last item I will ever purchase from the Country Store. What a difference between their policies and Amazon! And all the time I wasted waiting for the rep to talk to her supervisor just added to my frustration and certainly ruined my good humor.

For a few years I have annually ordered bath sheets to refresh my supply. Those are the extra large bath towels. They are bigger than beach towels! Each year they would have a sale and you could get a bath sheet for under $30... bargain! These were nice fluffy towels that were thick and stood up to weekly washing. Well not anymore. This year the towels seemed thinner and less absorbent. After the first washing the binding on one started to come off as a thin hole formed where it was sewn. I can't even repair as the fabric has come undone.
So, I email the customer service rep and they say they can snail mail me a UPS label and I can send back the faulty towel!
I am shocked they do not know how to email a UPS label and that they didn't just send me a new towel. I am used to the good online stores that just send me a new item. They tell me to throw out the defective item. Or they could have just credited my card. But no, they want me to go to the post office and mail them their thin, torn towel from Pakistan! I told them no thanks and I'd get my bath sheets elsewhere. I am sad their quality is not so good anymore. They sell high dollar sheets by the piece too so I would save my money.