• THE COCO COLLAB

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Overview

THE COCO COLLAB has a rating of 3.42 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. THE COCO COLLAB ranks 316th among Women's Clothing sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Happy to finally receive a refund, but the customer service about this whole situation is awful.
  • I always ask the instagram page but they keep telling me that my order is on its way.
How would you rate THE COCO COLLAB?
Top Positive Review

“Love this”

Allen V.
9/3/19

I absolutely adore the trendy styles this store site offers. The clothes fit so well and they look amazing on a curvy figure. I really appreciate this option and the quality of the goods is so great that I will order product again and again in the future. Thank you so much for making me feel beautiful! You're insta page is also awesome and approachable customer service!

Top Critical Review

“Sue them”

Lilian G.
2/9/20

Horrible service, the material all of the dress was disgusting took 2 months for it to arrive after I asked for a refund on insta. Did not look like it was advertised. The reviews that have 5 stars were bull$#*!, and are obviously someone from their company. Mostly With animal pictures. Horrible scam if your planning on buying anything from here... I suggest you don't! Save your money and go to the legit clothes stores If possible how can we sue them?

Reviews (24)

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Reviews that mention popular keywords

customer service (4) instagram page (4)
Thumbnail of user allenv19
1 review
0 helpful votes
September 3rd, 2019

I absolutely adore the trendy styles this store site offers. The clothes fit so well and they look amazing on a curvy figure. I really appreciate this option and the quality of the goods is so great that I will order product again and again in the future. Thank you so much for making me feel beautiful! You're insta page is also awesome and approachable customer service!

Thumbnail of user jc856
1 review
0 helpful votes
September 3rd, 2019

Love the clothes and the company so much! They have a beautiful instagram page that will answer their DMs almost immediately if you have any questions! My clothes always come in on time and i receive lots of compliments on how cute they are! 10/10 would recommend ordering from here :)

Thumbnail of user hko
1 review
0 helpful votes
September 3rd, 2019

They have a wide range of clothes for every style you want! I'm so in love with their dresses and the bikinis are to die for! My orders arrived a little longer than expected, but it was all worth it!

Thumbnail of user liliang12
1 review
2 helpful votes
February 9th, 2020

Horrible service, the material all of the dress was disgusting took 2 months for it to arrive after I asked for a refund on insta. Did not look like it was advertised. The reviews that have 5 stars were bull$#*!, and are obviously someone from their company. Mostly With animal pictures. Horrible scam if your planning on buying anything from here... I suggest you don't! Save your money and go to the legit clothes stores If possible how can we sue them?

Thumbnail of user joelynew
1 review
0 helpful votes
October 18th, 2019

Clothes took around 2 weeks to come internationally and the quality is great! I love the dress and two piece I ordered. I will be back! X

Thumbnail of user lauraa543
1 review
2 helpful votes
August 25th, 2020

Purchased two items, not only did the items arrive weeks after the promised date, I received the complete wrong items, tried on multiple occasions to contact the company, instagram etc. No responders!
Complete SCAM! Do not recommend. Still waiting a whole year later.
Disgusted with this brand!

Thumbnail of user joyh87
1 review
0 helpful votes
September 5th, 2019

I'm a customer and ambassador for this company and have nothing but good things to say. They have great customer service and are very good at communicating when your product will arrive. The items I ordered and modeled were exactly what showed on their online store and great quality, fit, etc. I work with a lot of companies and would not leave positive reviews or promote their clothing to my followers unless I personally was satisfied and knew first hand it was quality. They have a great collection to choose from and quality items. I recommend anyone who has the opportunity to collaborate or purchase from Coco Collab to do it.

Thumbnail of user carlaa52
1 review
0 helpful votes
October 25th, 2019

The service is perfect, they answer at the moment, good quality and fast shipping!
I did a collab with them and i recommend it, they are really close and friendly. The piece i choosed is the sice S and fits perfect if you are small like me.

Thumbnail of user leahr66
1 review
2 helpful votes
January 21st, 2020

Terrible service, scam, ordered in October and still not received anything or any emails and their Instagram page keeps magically disappearing.

No response to any emails! STAY AWAY. They take your money and rob you. Disgusting company and business.

Thumbnail of user delaras
1 review
0 helpful votes
September 3rd, 2019

Their website has the cutest stuff & they responded so quickly to me. I ordered a bunch of things from them. Can't wait to wear it post it!

Thumbnail of user lucye29
1 review
0 helpful votes
September 3rd, 2019

I love this site I think all of there stuff I think it's gorgeous and when the items arrive they are just as amazing!

Thumbnail of user janicam
1 review
0 helpful votes
October 16th, 2019

Love it! My clothes look amazing and the fabric too! Thank you for having cute and trendy clothes that fit and look good, Gonna recommend it to my girls!

Thumbnail of user debk88
1 review
2 helpful votes
February 18th, 2020

After numerous attempts to contact them I did not receive my order, appalling customer service in fact there was NO customer service as they did not reply to any of my attempts to contact them but debited my credit card immediately! Absolute scam DO NOT ORDER FROM THEM!

Thumbnail of user innaw
1 review
1 helpful vote
September 2nd, 2019

Love the clothes and the insta page! Good services. Still order from the website and get it early enough... love you guys

Thumbnail of user marya1017
1 review
2 helpful votes
October 12th, 2019

I've placed an order a month ago, I still haven't received it yet. I always ask the instagram page but they keep telling me that my order is on its way. I just want what is promised and they took my money away, and the clothes are expensive. Lately I've seen so many reviews about this coco collab thing and this is a scam! A total scam! They'll ask you to be an ambassador and they'll sell you expensive clothing? What is that?!

Thumbnail of user romylynp
1 review
2 helpful votes
September 3rd, 2019

I love your collections, they range from cute to sophisticated which suites my taste! I highly recommend your website to my friend who enjoys the same taste in clothing with mine. Looking forward on your upcomming christmas collection!

Thumbnail of user shand8
1 review
2 helpful votes
July 8th, 2019
• Updated review

4 months later and after a few more emails that went ignored, I sent them another email which triggered a refund! Finally! It also triggered a response from them too. Was it an apology for the huge mess around? No. It was a sarcastic response that was only defending their business' saying they have many other satisfied customers. Happy to finally receive a refund, but the customer service about this whole situation is awful. 0/10 would never want to deal with them again. Was exhausting.

Scam
July 2nd, 2019
• Previous review

They have since told me to email them with the subject order problem'.
I have done this and they once again came back with telling me to go to my local post office to check the tracking. I advised them I have already done so, and it has not shipped yet. Therefore I am only requesting a refund, I have just sent a follow up email as once again they have not responded.
Awful business to communicate with, clearly do not care for their customers. Please no one fall into their scam like I have.

Scam
June 21st, 2019
• Previous review

Ordered an item off this site just over 3 months ago now, and it has not yet arrived. The tracking number that was provided states that it has not even been shipped yet. Have emailed them twice and no response. Messaged their page on Instagram, which they finally responded telling me to check my tracking number. I messaged back telling them I have and at this point I would just like a refund as it has not shipped yet, they have gone back to not responding.

Tip for consumers:
Do not buy from this site. Not only is it over priced but you will be left out of pocket.

Thumbnail of user tianap7
1 review
0 helpful votes
September 3rd, 2019

An amazing business with super cool and unique clothing, as well as very good quality! The Instagram page is great, sharing all the customers and ambassadors photos :) It's overall a very good brand and an amazing business :)

Thumbnail of user paigef28
1 review
0 helpful votes
September 3rd, 2019

Love love love! Great quality and awesome service. Would definitely recommend. Go check Coco Collab out, you won't regret it.

Thumbnail of user rheab11
1 review
0 helpful votes
October 16th, 2019

Absolute scam! Took around 4 weeks for my order to arrive, with no tracking email of delivery notice. Appalling quality and looks no where near what it did on the website. Sizing is way off, ordered a small and I could fit another person in the clothing with me. Stay clear off this site!

Thumbnail of user gigia8
1 review
1 helpful vote
October 12th, 2019

Ordered clothes from them back in May (it's now mid- October) and still received nothing. After countless emails and Instagram DMs, still not returning any messages and I'm down over £100. Would give 0 stars if possible.

Thumbnail of user jovelynb1
1 review
3 helpful votes
August 23rd, 2019

After 2months still the clothing i ordered did not arrived. They give not legit tracking number. Asking for refund no response. Very disappointed we work hard for our money so please i want my money back.

Thumbnail of user kaileyt3
1 review
0 helpful votes
September 3rd, 2019

I love your clothing line! The clothes fits perfectly and great quality. I look forward to ordering more and more items.

Thumbnail of user trishaw18
1 review
0 helpful votes
September 2nd, 2019

The clothes are not only stunning but really good quality, I really recommend them :) also, cococollab answered any questions I had and I honestly love their clothes :)

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