You guys do a great job. Would be awesome if you sent coupons or promo codes to frequent customers. Love supporting you guys instead of the huge outlet stores.
The website is user friendly.
Had to return items due to size. Wanted to exchange, but was forced to re order due to 3 week exchange time
Only thing that bummed me out was the fit! Too tight/small. Order a whole (or half of available) size up from your normal size!
This product was not what expected. Thought I was getting a winter jacket but this was essentially a raincoat. When I talked to customer service, they were pretty dismissive. I've ordered other snowboarding jackets from The House and have always been satisfied. There was just no indication that this was purely a shell. No insulation whatsoever.
Nice site. descriptions are pretty clear for the most part. Chat method works well and Anthony was fast at responding. Though could not be 100% sure of his answer.
I was in need of larger sizes. Didn't find what I needed the first couple of times I looked. But it seems the inventory constantly changes because within a week I was able to find something that worked!
I appreciate that you offer a lot of detailed info about your products such as size chart, description, etc. - and coupons.
Nice website, went to buy some bindings and a pop-up said I could have 5% off my order, added the code when I went to pay. The code was not valid on products for 2019?!?!? I would think if you buy the newest items they should honor the code CR6833! False advertising...
Tried to check out on Chrome - browser came back with error after submission and had to enter information into safari in order to get the order to work.
Hello, I wanted to chat with a customer service rep before the purchase but the chat feature was not available. I'd like to check regarding free returns if the size did not fit. Thank you.
It took a few times for my address information to go through. I entered "Staten Island" as a city and it wouldn't accept it.
It was super easy and super awesome. I love the deals and I always know where to shop! Thanks for all the options
I LOVE THE HOUSE. i got that jacket for $50 AND YOU GUYS SENT ME A FREE BEANIE. I love yall u guys are the best
I ordered something and money was taken out of my account but package never showed up. When I went to call they said it was my fault and I didn't finishing check out so my package was never sent . . BUT THEY WERE PAID FOR IT
love the review videos on products to get to know the item before purchase to compare with other items!
Just what I was looking for in a ski pant. Stretch material, 20,000-20,000 rating, nice color, great price for the quality.
I box popped up with a redemption code for me to use at checkout and when I tried to use it it kept saying invalid code.
Quick and easy. I was able to take the bike to my local Gander Outdoor and got the tech there to assemble and test the bike for me... Super professional and friendly!
The house had the best prices on the gear I wanted, and they made it easy to compare items. The selection here is great, and the shipping time is awesome. I would definitely recommend them.
Confusing when discount offer pops up right before check out even though nothing in your cart qualifies for it.
Lots of items to choose from, good job showing sizes available. Hoping the quality of the items are as good as they look on the site. Some recent negative reviews online regarding delivery issues and customer service is cause for hesitation.
Found a great deal, chatted with a service rep to ensure that I could return if the boots didn't fit, he assured me I could! Good experience so far, hopefully the gear is as good as it looks!
I ordered this jacket in early January on back order. Never heard from you again until I phoned today and your response is order again. Not really helpful
Amazing bought my daughter a skateboard she loves it now getting myself pads to get back on the ramps again
staff and online support very helpful, didn't wait more than 30 seconds to speak with a real person when calling the number provided. Very good experience.
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