The ordering was simple. Delivery was quick and always a great price for quality merchandise. Ordered for the second year now and plan to us them again.
It was great I got the best deal of my life. I love the house and will recommend it to everyone. I really hope that everyone in the world knows about this website.
I payed for 2 day shipping, hoping that I would get it the day before my trip to Loon Mountain. Instead I had to use my sister's old board and my dad's boots.
The house has all the brands I like that brick and mortar stores no longer sell. Shipping was fast and packaging was top notch. I am now a dedicated customer to the house.
Didnt get the right colored bag but it was free and as long as i got the type of item i wanted as my free gift, no complaints. Will keep this sight my main supplier for snow board equipment.
Price on the sunglasses was excellent. Received my package in a few days and the product was in perfect condition and well packaged. Great doing business with you! Thank you!
Had the bike in perfect condition 3 days after ordering. And Im in Canada!
Best prices on the internet, best customer service, best delivery. The house is Real Good. ;)
They have everything I need and the get it here quick. The shipping prediction was 3-8 days and it came exactly on 3 days. So happy with the service. Keep it up!
Sweet gear sweet price and fast delivery. Everything fit right and is what is shown on site. And it's a good site with lots of stuff you know good stuff the stuff you need that makes life worth it.
This website has some great deals, wonderful customer service. I have not had any issues with this company. I've bought plent y of items with no problems. I will continue to shop on this website.
Everything went smooth. thank you for everything. the board is amazing and exactly what we wanted. the delivery and customer service was amazing too! It was a pleasure buying through you
The items were like i expected. They were kind to offer a gift. Also i asked them to deliver the products in 1 week and they delivered. I will buy again from them
This jacket was a great price and great quality! It ran a little bigger than I thought so I had to exchange it but luckily there was a Large! My son loved it!
The DC shirt fits perfect, the Burton shirt was pretty big. I think Burton just run big, I ordered medium and it fit like a large. I gave it to my mom and she loves it. And I love the DC one :)
A great snowboarding jacket. This was an exact replacement to my one that was stolen during a robbery. Was happy to be able to get it as none left in my country.
Thanks for the Swift delivery too!
Ordered my jacket, saw it in two days. Checkout took about 3 minutes, it was quick and painless! I appreciated all the follow-up and making sure that I recieved my package
We have been a customer for a few years now and every time, a hit. Happy with the wake board, the online ordering, the delivery, and the usual House experience,
I had no problems with the website it is a good website with great prices! I purchased a bmx bike and the deal that I got was amazing and Im very satisfied
Will not purchase from them again
In an attempt to do business with a local company, I ordered a garment from Altrec.com on 3 July. By 9 July the item had not been shipped and there was no correspondence from Altrec. I phoned customer service and also emailed asking where my order was. "Very sorry for the delay, blah, blah. The supplier is at fault, blah, blah." By 11 July the item had still not shipped. I sent an email asking that the order be cancelled. On 12 July I phoned my bank to dispute the charge on the credit card and had a three way conversation with bank customer service and Altrec customer service. Altrec said that the item had shipped that day and would arrive on the 15th. It did, but I had requested a return invoice and postage and immediately sent it back to Altrec. The return was received and signed for at 9:35 a.m. on 16 Jus the afternoon of 24 July, and there has been no email confirmation nor a redeposit to my account. I contacted the bank yesterday and initiated dispute process. Altrec's failure to communicate, lengthy delays, and failure to follow their own stated policies make them impossible to do business with. I would give them no stars if the option were available.
This board is really nice for the price. I use it on college campus everyday to get to class. I use to get to class a couple minutes late but thanks to this board i can be on time! Thank you!
Overview
The House has a rating of 3.7 stars from 978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry that your order did not ship in the time you expected. Please give us a call at 800-369-3949 so we can make this right for you and verify that your credit has been processed.