We love it, enjoying the snow skate all the time, enjoyed finding what we were looking for right away and got it. Love every bit of it
I always prefer buying from REI because of the rewards points but when REI doesnt have what Im looking for I use The-House. Everything is always as described and arrives really fast but they have no reward points so theyre always my second or third choice
Love all the selection of products and the quick delivery. I was able to find everything I needed in one place. The quality of products was on point. Thanks.
Everything I ordered came in one day and I didn't even get the Express shipping. All the products were better than imagined and my boards look even better than the pictures
Follow up on completion of initial order with a second shipping of delayed fulfillment- arrived with notification of the due date with tracking
The chain was to tight and the brakes were difficult at the beginning and my front bolts were so tight that is bent my piece that covers the Bering and now my front wheel has a wobble
Selecting the items was easy and straight forward. The delivery was super fast and the order was complete. I'd definitely be making my gear purchases through this store.
I must admit I wasnt expecting the service I received... I placed my order and received the product within 3 days... Very pleased and will definitely use this site again
I placed my original order and the size I ordered was too small. My fault... returned my order and received my replacement in less than a week. Very pleased!
I received fast delivery and the helmet was as described and size was perfect. This was the first time using The House. I am very satisfied with the service.
Not a great refund/return policy. Spent 1/3 the price of my items in shipping both ways. Probably not going to order from here again unless I am ABSOLUTELY certain the item is a good buy.
They have really good deals on clothes and gear. The shipping is quick and usually free. The selection of clothes is great for all ages and the gear is great for adults.
Excellent Customer Service! Your customer service is excellent and your staff is very friendly and accommodating! I have always been very satisfied with the quality of your products as well!
Thank you for the quick service very pleased with the quick and friendly customer service. Thank you I will be returning for more products in the future
Yeah man it's been snowing all day and night and planning on coming to the house and get back to you on that one and the other is a little bit of a kind and generous of you to think of me as a friend on Facebook and I will be there at 5 and I will be there at 5 and I will be there at 5 and I will be there at 5 and I will be there at 5 and I will be there at 5 and I will be there at 5
Nice jacket. My son will be toasty this winter! This makes it a sweep. My entire family wears a Bonfire jacket. Thanks for keeping us comfortable and styled while riding.
Got the board just in time for some winter storms and I couldn't be more stoked. Thanks for your solid customer service and for being a reliable source for gear
Fairest prices on the internet coupled with free, faster than Amazon shipping makes for a wonderful shopping experience. Would not hesitate to shop again. Highly recommend
Firstly, i have been a house customer for some time (since early trusnow days), my gripe is not so much with the items received or slow shipping (they advise in the order that ground shipping takes time - which is why its free), but the fact they cancelled my entire due to a billing discrepancy and would not reinstate the order when queried - the email response was pretty much "tough sh#t - its cancelled". I called the customer service line and was put through only for call to be dropped / terminated as it must have been close to closing time (it wasn't after i checked). Extremely unhelpfulul when the clock is ticking on sales day. This would have gotten a 1 star review, however i again called the customer service line the next day who helped rectify the discrepancy and MANUALLY redo the order again.
I understand that online shopping has tighter margins that brick and motor stores but its the customer service that differentiates the online stores otherwise we'll all just move over to Amazon for our items.
The House i hope you are listening. Contact your customers to speak with them first.
I have gotten to the point where i get all my casual clothes and snowboarding accessories through this site because of the great prices and service. I <3 MN!
Overview
The House has a rating of 3.7 stars from 978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members