business logo of TextNow

TextNow

Overview

TextNow has a rating of 4.2 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.

service
64
value
56
shipping
32
returns
29
quality
60
This company responds to reviews on average within 0 days
+23
How would you rate TextNow?
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California
1 review
0 helpful votes
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Beat service
September 4, 2024

Great free service I love it calls come in great never drop service.
Always reliable.

Date of experience: September 4, 2024
Illinois
1 review
0 helpful votes
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Excellent support and Service!
September 4, 2024

Use as a business service support number very dependable!

Date of experience: September 4, 2024
North Carolina
1 review
0 helpful votes
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Kinda crap
June 30, 2018

We xont have a lot of option when it comes to wifi texting apps. This one sure isnt good. Constant crashes. Hangs up all the time. Seens these days any monkey can make a app n it gets put on google apps.

Date of experience: June 30, 2018
North Carolina
1 review
0 helpful votes
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Text now is a great free service!
July 8, 2024

I had recently used the affordable connectivity program until it expired but Text Now is excellent free phone service and I love it!

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
Follow E V.
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This gives you a free number on wifi calling with iunlimited calling to poretty much anyone and it has voicemail, plus the cost for full service is very inexpensive too, its fantastic been using it 6 months now and I love it, I run 2 seperate phones on textnow, and they are both great.

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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It's a blessing from GOD
July 20, 2024

I lost my ACP plan. And my cell was turned off. This text now has been a super blessing.

Date of experience: July 20, 2024
Michigan
1 review
0 helpful votes
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Five stars
September 3, 2024

I believe text now app is awesome. I regularly use this app and I have no problems.

Date of experience: September 3, 2024
New York
1 review
7 helpful votes
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Avoid!
October 2, 2015

Things you're review missed:

1) You must text every 2 days or you can lose your phone number. Forgot? Sucks to be you
2) Customer support is non-exisitent. The FAQ's are generic, support pages are for a small subset of problems, and try and contact someone
3) The phone comes with no documentation on how to setup, how to use. See above about no help

Based on reviews, we made the mistake of buying a phone (at least we were only out $20) and plan from Textnow. No one can text to the phone (brilliant, right? A company called Textnow and you can't text to it), and the phone can't make calls (error: Sorry, we only support calls to North America. We are in N. America, we were calling N. America).

You get what you pay for. In the case of Textnow, you get less, far less. Avoid this company.

Date of experience: October 2, 2015
Arizona
1 review
0 helpful votes
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Missing purchased sim
August 5, 2024

Have yet to receive sim card very displeased been two weeks since purchased missing calls from time to time

Date of experience: August 5, 2024
Jason G. TextNow Rep
9 months ago

Hey Linzy, thanks for your Review and we're sorry to hear that your SIM Card hasn't arrived and you're missing some calls. I've sent a PM to assist further!

Washington
1 review
0 helpful votes
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I love this app
September 26, 2024

Good experience no complaints very dependable when I run out of regular minutes and I use it for a backup phone

Date of experience: September 26, 2024
Canada
1 review
8 helpful votes
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Useless service
June 30, 2021

Takes several minutes to launch the app and make calls; need to reboot the phone repeatedly; crashes repeatedly; long lasting black screens; no calling audio settings that you would normally find with a traditional cell phone carrier -- all of these snags despite a perfect Wi-Fi connection, which makes me conclude that TextNow is a totally useless app that makes wild claims about its performance on social media.

Date of experience: June 30, 2021
Belgium
1 review
0 helpful votes
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For some reason they keep logging me out of my account on both the phone and the website. They HAD BEEN the number I'd been relying on being overseas and having no phone whatsoever that I can afford where I am. (Europe). Too bad there's nothing that's completely free like that for a UK number, not that I can find easily.

Date of experience: April 26, 2021
Missouri
1 review
2 helpful votes
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To make a new account, you have to download the android /ios app. I find this very anoying because of 2 things.
#1:They make you do this to make them look better. I say this because the more downloads the app has the more unfairly obtained users they will get
#2:i dont have an ios/android device and it is really anoying because i had to use an emulator to get the service. This is extra frustrating because my pc has an amd cpu and bluestacks doesnt work. It bluescreened me 20 times beofore i gave up. Overall textnow is a big pile of $#*!.

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Date of experience: June 14, 2023
Jason G. TextNow Rep
over a year old

Hi Ellen, sorry for the trouble with creating an account. You can only sign up on our mobile app. If you don't have a phone, borrow one to sign up quickly. After that, you can simply delete the app and login on our website. If you're still having issues please email community@textnow.com so we can assist further!

Nevada
1 review
0 helpful votes
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I bought my Iphone12 Pro from them. Now it cannot be used with any other carrier. Their customer service is terrible. They kept saying that it is unlocked. But it is not. And, the call quality is not that good.

Date of experience: December 24, 2023
Jason G. TextNow Rep
over a year old

Hi Budi! We're sorry as we have not sold phones for a couple of years now so I'll confirm you're using one of our devices. I have sent you a private message so we can assist further.

California
1 review
5 helpful votes
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A friend told me about this site and couldn't believe texting was free and when I checked it out, it turned out to be free. I was without a phone for a while when I heard about this and it works great on my laptop. Not sure about phones. It also looks like I can make voice calls also for free with my laptop. I haven't tried it yet.
So far it has been great.

Date of experience: May 2, 2016
Illinois
1 review
5 helpful votes
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THEFT!
January 29, 2019

I bought one of their phones and 1 month of talk and text only. It was great for 3 weeks and then they disconnected my service cuz and wanted me to pay for another month sorry but stealing is stealing its not the amount of money 9.99 divided by 4 is about 2.50 its the point of the matter i paid for a months worth of service not 3 weeks another problem is with talk and text only 611 doesnt work so there is no way to contact them from the phone they sold

Date of experience: January 29, 2019
Utah
1 review
7 helpful votes
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I have been using TextNow for 6 years and it's terrible. Barley anything has been improved in all of those years. You can't send videos, you can't send more than one picture at once, there is a new ad every time you open the app and now you can't even delete them from your messages. Oh and did I meantion that after they FINALLY made it so you can be in group chats without getting a bunch of individual texts, it still doesn't even tell you who everyone is in the group chat. It just says their number which is WAY too confusing. Also my phone never rings so I never know when I'm getting calls and it's the worst. Sometimes I miss really important calls because my phone doesn't ring. You can't use TextNow without WiFi and the list of cons just goes on and I on. I do not reccomend AT ALL. You can find much better. (Oh and they just changed the one thing I liked about it which was the app's icon). Ughhhhh

Date of experience: October 22, 2018
Canada
1 review
0 helpful votes
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Efficient
August 30, 2024

Very efficient and easy to use. I have been using this for a while and I've recommended to friends

Date of experience: August 30, 2024
Canada
1 review
0 helpful votes
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Great
July 28, 2024

It' makes contacting people good, it's fun and easy to use, it's real calling

Date of experience: July 28, 2024
North Carolina
1 review
1 helpful vote
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This app is amazing. I absolutely love it! Both my mom and dad have Androids and i have an Ipod, and Ipods can't call or text Androids, so I really appreciate this app, because now I can text them! I highly recommend this app.

Date of experience: July 20, 2022