business logo of TextNow

TextNow

Overview

TextNow has a rating of 4.2 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.

service
64
value
56
shipping
32
returns
29
quality
60
This company responds to reviews on average within 0 days
+23
How would you rate TextNow?
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Pennsylvania
1 review
5 helpful votes
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TextNow has been terrible to work with. I pay for a premium account and unlimited data. Half the time my texts and calls never go through or the call gets dropped. Recently I've been trying to switch carriers, they have been a NIGHTMARE during this process. The "costumer support staff" are rude and have no idea what the are talking about. I've been waiting on them for 18 DAYS to finish porting over my number. When my carrier sent them the ticket for them to release the number they ignored it so the port never went through. I had my carrier send over another request for the number to be ported out and they completely denied they ever got the first one after I contacted them to make sure they would actually respond this time. They are liars and crooks and they will do anything to make it so you don't port out your number and continue service with them. STAY AWAY

Date of experience: March 20, 2019
Arkansas
1 review
0 helpful votes
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Works Well at Good Price
November 16, 2024

Works well at a low cost. Have had no issues with Text Now. Glad I found it.

Date of experience: November 16, 2024
Virginia
1 review
0 helpful votes
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Phone service
November 16, 2024

Good service all around so far I have had no dropped calls great tech support

Date of experience: November 16, 2024
Colorado
1 review
0 helpful votes
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It's helpful
September 7, 2024

It's an app to be used if you need it for important stuff is helpful

Date of experience: September 7, 2024
Texas
1 review
0 helpful votes
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Wish you could store the people name with the text phone number

Date of experience: November 15, 2024
Ohio
2 reviews
9 helpful votes
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I just got this app the other day and read some of the reviews that some of you with kindle fire wasn't able to receive picture text. Don't worry you can, but there is a trick... lol... if you press the settings button and go into My Profile you will see a Texting Address. It will kind of look like a email address. Whoever is sending you a picture text has to send it to the texting address not your texting phone number. Hope this has helped those who have kindle fire. I rated this app a 4 because I don't like having too refresh the page to see if I got a new text. Also the notification sound doesn't work when I get a new text. This app could use a little more work, but is very handy too have.

Date of experience: October 2, 2014
New Jersey
1 review
0 helpful votes
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Excellent
September 4, 2024

It allows all access to everything you need to address while on any app

Date of experience: September 4, 2024
California
2 reviews
16 helpful votes
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I been using them everyday for no reason they took my number away. All of my resumes have the number. Because of text now app I can't find a job because their app is not trust worthy. They give your number away like its a game to them they don't care. I don't recommend them at all. Watch it will happen to you and you will think of me. Because I told you so. They have done that twice to me already. Hard to find a job if you don't have a steady line. Textnow is terrible.

Date of experience: July 27, 2020
North Carolina
1 review
4 helpful votes
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Run! Run far away!
April 8, 2019

I was a customer for years and the customer service got worse and worse the longer I stayed then when I contacted them about a phone that was under warranty that was broken I was told I was lying about it! I have no need to lie they just didn't want to hold up their end of the bargain. I was told they stand firm and I could go with another company! WOW totally professional guys.

Date of experience: April 8, 2019
Washington
1 review
6 helpful votes
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Ignorant tech support
February 13, 2020

This company sold me a Sim card for free cel service. They sent me the wrong Sim card for my phone. I contacted tech support, they didn't know the difference between a micro sim and a nano sim, ended up having to give me a refund because the tech support agent didn't know what I was talking about. Unbelievable that this company would hire such ignorant quitters for their tech support. I wasted two days and many miles of driving

Date of experience: February 13, 2020
Hawaii
1 review
0 helpful votes
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I could say it a lifesaver
September 6, 2024

I got no word to use it how grateful I am to be able to use this app! Thanks guys

Date of experience: September 6, 2024
Canada
1 review
0 helpful votes
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Calls constantly drop or don't connect, immense and constant lag during calls, often times one person in the call can't hear or talk to the other person because the call instance is screwed up, the app is so horridly laggy and it's a battery killer (keeps getting worse as the years pass by), pay to have ads removed and the ad slot still remains and advertises TextNow's services, support is incompetent, the website now requires tracker and ad blockers to be turned off in order to login properly, skeevy terms of service and the list can go on and on. There's simply too many issues to list here without typing a text wall.

Seek a different service if you've had TextNow on your radar. It's more trouble than it's worth - especially if you're a free user of the service. If you're a sceptic go ahead and try it, but rest assured the ads alone will have you uninstalling the app in no time.

Date of experience: April 11, 2024
Jason G. TextNow Rep
over a year old

Hi Borg! We're sorry to hear that you're having issues using your TextNow app. I have sent you a private message so we can assist further.

Pennsylvania
1 review
0 helpful votes
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Excellent
November 15, 2024

Excellent experience with text name my text work great and my phone service it's excellent

Date of experience: November 15, 2024
Canada
1 review
1 helpful vote
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Scammers
November 26, 2021

They are fraudulent, completely fraudulent. I subscribed and within a day they ban me from using their platform and i had not even used the number, they said their system detected an algorithm that tells them that i am not using the phone number according to terms and agreement and they wont tell me the reason and so they blocked me after collecting the money i paid to get the line locked for me exclusively and they wont say why they feel i went against their terms so i dont understand what is going on except that they are fraudulent

Date of experience: November 26, 2021
Arizona
1 review
7 helpful votes
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Unreliable! Sucks.
February 27, 2018

Don't waste your time! Use Dingtone or Google Voice. My number was cancelled in a week because they claimed violation. That's a load of crap because I received ONE LOUSY business text and my number was gone! I use the service to get webinar text alerts, THAT IS ALL! Totally unreliable garbage. (after talking with support, they cancelled my NEW account which I just opened yesterday. Why? Because the support guy was mad? I give up. Bad experience here.

Date of experience: February 27, 2018
Arkansas
1 review
5 helpful votes
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Horrible
July 27, 2021

I used the Textnow app for a little over a year. I consistently got spam calls and messages, my boyfriends texts would never send properly, and occasionally I would texts from my contacts of long strands of Chinese letters that they didn't actually write. The only upside of the app is the unlimited calling however even then the calls volume wouldn't always work and it'd glitch out my phone. This app is awful and I highly suggest you try a different app such as textfree.

Date of experience: July 27, 2021
Hawaii
1 review
0 helpful votes
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Have been trying for weeks (months) actually to get help. Texting does not work; the SIM card I paid for is now showing as a landline (so is what I believe is the fundamental reason can't send or get a text. (which is discovered myself). Except I CAN send one from/to the TextNow number itself. I try multiples to get a chat agent when CLEARLY within the hours posted but only get in a do-loop with the BOT. It sounded like a good thing, and I recommended this to a number of people. Now I am embarrassed. I am in the process of finding an alternative, but it also means informing the hundreds in my contacts list of a new number. Sigh. 2nd time. I went from a TextNow number that only worked on wifi... to paying for one with a SIM card so I could use it on the road. So I had to tell the 1st number... and now again.

Date of experience: April 25, 2022
Texas
1 review
5 helpful votes
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Bull $#*! Sign In
November 6, 2020

I don't know why but this $#*!y sign in for TextNow is not working. I am trying to log back in but yet it is not letting me log in, it loads but when it loads it takes forever and when it is done it stays on the same page. The call quality is horrid because whenever I call someone the sound glitches and whenever I talk my friends cannot hear me, and whenever my friends are talking i cannot hear them sometimes. Also they should make it offline use so if you have it open and you have no WiFi you can still text and call. Even though it says it has offline use it is not true. But overall I like TextNow, they just need to fix the calling quality, the log in and sign up page, and the offline usage.

Date of experience: November 6, 2020
Canada
1 review
0 helpful votes
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Awesome
September 3, 2024

Love the service experience is tremendously excellent text now more like text wow

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Very nice software
September 4, 2024

Very nice calls and text messages anytime and every time 😃👍

Date of experience: September 4, 2024