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TextNow

Overview

TextNow has a rating of 4.2 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.

service
64
value
56
shipping
32
returns
29
quality
60
This company responds to reviews on average within 0 days
+23
How would you rate TextNow?
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West Virginia
1 review
0 helpful votes
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A very good app. Love it
August 29, 2024

Good love the app. Works very well even here where I live in the mountains of West Virginia.

Date of experience: August 29, 2024
Michigan
2 reviews
0 helpful votes
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I've been using text now for like 3-4 years because paying a phone bill sucks and sometimes is not possible when your on my kindof budget. I was skeptical of the sim card thing for free service but I love it! I hate that I didn't do this sooner, it works, I have full bars of service, and no bill, not an Obama phone type free phone it's your regular phone but it's free. Textnow is by far the best

Date of experience: October 28, 2021
New Hampshire
2 reviews
0 helpful votes
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Great app!
November 18, 2024

There is nothing bad to say about this app and I highly recommend it.

Date of experience: November 18, 2024
KR
1 review
0 helpful votes
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Very convinient
November 18, 2024

I have beeb using it for more than 2 years without changing the number.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Works great
November 18, 2024

Perfect texting app for privacy. I do not use the calling feature.

Date of experience: November 18, 2024
Pennsylvania
1 review
4 helpful votes
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Stay away
July 12, 2018

I have the Text Now free service and my husband the paid service. It is horrible. We stay with it because it's cheap. Half the time I can't make call when I want. It deletes the names of my phone contacts randomly. The names that I put in on the computer don't carry over to my phone app so I have to put in every contact twice. I also get calls and texts from strangers, so they are selling my number. Reception is terrible and sometimes get a text a day later than it was sent. Call are dropped in the middle of talking and I apologize a lot.

Date of experience: July 12, 2018
Washington
1 review
0 helpful votes
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Reception
August 27, 2024

It's not clear conversation at time choppy but for free I take it still. So not a hard negative

Date of experience: August 27, 2024
Jason G. TextNow Rep
8 months ago

Hey there, thanks for your review and we're sorry to hear that you're having issues while calling. I've sent a PM to assist further!

South Carolina
1 review
0 helpful votes
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Best talk and text app.
November 16, 2024

My experience with textnow has been the best. I really like the improvements

Date of experience: November 16, 2024
New Jersey
1 review
4 helpful votes
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Very very bad app...
September 22, 2022

Great app until a few months ago. Will terminate your free account without just cause stating you violated the terms of service. No further information, just terminate. A friend attempted to create a textnow account only to be rejected for violating the TOS, and she never even got the chance to fully setup the account and never received a free text number. Do NOT be tempted with this bogus app.

Date of experience: September 22, 2022
North Carolina
1 review
5 helpful votes
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STAY AWAY... RUN
December 26, 2017

Terrible service... couldn't text... could make calls but not receive any... ported in my number I had for years... then when I wanted to leave them, they wouldn't release it,,, trying to save a penny cost me a dollar... not worth the time and effort; cost more in aggravation... no customer service to speak of... their "chat" is a joke... you'll be on line waiting for a response that will never come... was on hold for 25 minutes and then they gave erroneous info when I told them I needed my account # to transfer to another carrier... DON'T WASTE YOUR TIME AND MONEY... CROOKS

Date of experience: December 26, 2017
Georgia
1 review
6 helpful votes
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Don't even think in the pay version of TextNow, horrible customer service, never answered email's, no answers on the chat and no phone customer service. They charge you and then when you have a problem there is no help at all. I jusr cancel my service and file a charge dispute with my bank. Stay away!, Be aware!.

Date of experience: December 1, 2018
New Jersey
1 review
5 helpful votes
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Bad service
February 26, 2019

I been using the free service since my phone was sent back to get a replacement. This service is bad you can't hardly text people or when you make calls some people tell me they can't hear me or I sound far away. And the app only works on WiFi only no data. See I been reading a lot of reviews and when I seen nothing but bad I believe each person. See these people are scammers money sucking monsters they don't care about nothing not even a human being its all about money. This app kept feeling me about the good deals they have I said yeah right. The adds are crazy annoying and they want money ha! They will never get a penny out of me. This crappy service is only gôod when you don't have a phone and you need one and its free,. I only use the free service only when I need it I already have a phone carrier and its sure not this company. If I can't go talk to someone in person and all you get is poor customer service then I closing all my accounts..

Date of experience: February 26, 2019
Ohio
1 review
0 helpful votes
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TextNow The Best Free Cellphone Service
June 5, 2024

I have been with 🎆TextNow🎆since my kids first told me years ago. TextNow is the Best Phone Service I have ever had. I still have my same number after all these years🎉

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Activation of dim on iphone
April 16, 2024

I was trying to activate a SIM on iphone but it was giving error messages and asking to contact customer service. I did that but Customer rep was also giving me go around. So I stopped this.
Will try again with Customer Service again to see if they can help this time.

Date of experience: April 16, 2024
Jason G. TextNow Rep
over a year old

Hey Javed, thanks for your review! If you haven't done so already, we'd appreciate reaching back out to our Live Chat so we can continue helping activating your SIM Card.

Canada
1 review
0 helpful votes
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Great service
November 16, 2024

No problems using this great phone service from a great company.

Date of experience: November 16, 2024
Australia
2 reviews
1 helpful vote
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I tried to connect to my account today using a VPN connection for safety purposes. I found out the hard way that TextNow no longer allows VPN connections as my account was disabled when I tried to connect and I received a message stating that I had violated their terms of service. I filed an appeal and received a message stating: "We are unable to re-enable this account under any circumstances" (see attached copy of message). This comes two weeks after I paid them for locking my number (they assign a phone number to you if you pay them $4.99 per year). They have made no attempt to refund my money, which I thinkt that they should do since they are not providing the service that I paid for.

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2023
Jason G. TextNow Rep
over a year old

Hi Paul! Where in-app purchases are handled by Google's Play Store or Apple's App Store - we would appreciate contacting their support directly to request a refund. We’re sorry you are having trouble with signing in as well and please do write to us at community@textnow.com for further assistance.

Indiana
1 review
0 helpful votes
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Dreman2345
September 7, 2024

I approved it good service 👌🏽good improvement from early years of service thank you

Date of experience: September 7, 2024
Mexico
1 review
8 helpful votes
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Skold my contact numbers
February 10, 2020

My parents just got a new phone so they don't have many people calling them but us. I got TextNow because I was traveling to Mexico and my mom got a hysterical message from a Mexico number. It was the next day of getting this account. I don't think it was coincidence. I don't remember giving them access to my contacts, but they were auto there. Convenient, but not if they sell those contacts!

Date of experience: February 10, 2020
Canada
2 reviews
2 helpful votes
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Calls rarely come through. And if they do, you can't click on the call. It'll just come through and eventually turn into a missed call. This company is quite frankly the worst and I hope they go bankrupt.

Date of experience: August 29, 2022
California
1 review
0 helpful votes
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My experience was awful all the ads all the waiting it is the very very bad app

Date of experience: September 7, 2024