Textbooks.comReviews 93

I was quoted about $100 to sell my Engineering Circuits book to textbooks.com. The offer was better than any other website I received quotes from so, as a poor college kid, I jumped on the offer. I followed their instructions and securely packaged my book with bubble wrap and it was on its way. Days later I checked my email looking for a confirmation that they received the book and was informed they received my book and sent my preferred method of payment (check) to me. So I waited for the check, and and about 2 weeks later, I emailed them asking for verification that they sent the check but no response. Well I waited, and waited, and waited... then I looked for a phone number to contact them but they didn't have one, only email. Again, I emailed them emphasizing my concern but didn't get a response. I wish I would have been more suspicious from the start but unfortunately I learned the hard way. This company stole my book and rented or sold it to someone else. If this "business" offers you a low price for rental or purchase, it's because they steal the books from other unfortunate victims. This is a disgrace to textbook services and I hope I can prevent them from scamming a few more college students. I highly recommend that you do NOT do business with them and go with one of the others, like chegg or amazon.

If you are buying a book from them that is in stock, you should be okay. If you are buying a book from their Marketplace - BEWARE! First of all, you will have to deal with the seller directly on any issues and in our case, the Seller advertised the book was coming from a neighboring state - Avenel, New Jersey. Since we needed the book in Philadelphia, we expected the book to arrive in a week. The reality is that the seller *******@indoo.com in NOT in New Jersey, but in another country! Not sure how they get away with it, but per Textbvooks.com Customer Service, that seller has the most complaints. The shipping is like 21 business days. That's too long, class will be over. Just Beware of the Textbook.com Marketplace.

If I could give a zero star, I would. They took my books and said they were damaged when they received them. No further explanation on how much they were going to pay me or not going to pay was given. I called to figure out what happened because my books were like almost new and I packed them with extra care. They said they books were not really damaged, but they were suspecting my books could be counterfeit that they sent them for a review from the publisher, of which the process could take months to hear back. And I got no proof that says my books are going through the review. I have no idea if they really sent my books to be reviewed or they are selling my books as "like a new" condition. DO NOT SEND YOUR BOOKS FOR BUYBACK! They are thieves!

Ordered a text ($300) from them on 8/14. Charged the credit card the next day. On 8/18 an empty box arrived. On 8/20, waited on hold for tech support for 25 minutes; tech support confirmed the box went out empty - but blamed the publisher - and promised to send another. 6 days of checking found no new shipping information. On 8/27, called tech support. The second book order was "lost" - again by the publisher - and another would be "sent out in 2 - 6 business days." Cancelled the order. When a company can't check themselves for errors, and keeps blaming a major publisher, you don't need to do business with that company.

After they received my textbook, which was in excellent condition, they claimed it was damaged because the access code was scratched off. They stated they would not pay me, and they would recycle the book. There is no mention of access codes anywhere in their long list of selling textbooks requirements on their website. Also, under buying textbooks on their website, it states only new textbooks come with access codes and used textbooks do NOT come with access codes. Seems to me they are playing both ends, in order to rip off the consumer.

This company is a scam. Their website clearly says that they accept textbooks with exposed code (though not for a full credit). And they obviously sell the used textbooks with the exposed codes (again written on their website). However, when I sent my expensive textbook to them them marked it "damaged" and said that the reason is because the code was exposed. And offered me to pay 10$ to ship it back. Basically they stole the book. I'm pretty sure they are not going to recycle it but will rent it out or sell as the used version (given that the new one costs $250, the used one of this edition will cost at least $100). Never ever repeat my mistake and try to sell your textbooks through this scam company.

Resell offers are deliberately vague so that they can claim lesser condition and/or missing code at which point they will give you nothing and try to charge you twice the postage to return the book to you. Look for a reputable company to buy and sell your textbooks with.

I order a book for a finance class and they charged me for shipping. When it go here, there was a big textbook size box with no textbook inside just the access code, but the website never made it clear that i wasn't getting a textbook because it gave the option of new and use. You cant use a used access code. To top it all off, they are closed weekends and the sent me the wrong access code to the wrong book even though the title picture author and edition was all the same. Thankfully McGraw Hill was able to rectify the situation.