TerminixReviews 21

HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them. They will take your hard-earned money and will not do their job!
We signed a contract with Terminix on 4/10/2024 for the exclusion and pest control services for total amount of $5618.05. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. Then we asked two local pest control companies for the inspection on our house and they both told us that the ridge vent guards are not installed properly, they done about 30% of work on the ridge guards, and only half of the cracks on a roof are patched. And the patches that they did already falling out. When I called the customer service they only told me that they will give my message to the local manager and he will contact me back. Of course, no one ever contacted me back. They refusing to terminate my contract and refund the charges, though they proved that they incapable to do this work.
We still have mice, bats, ants and spiders, and lost our money. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but unable to get my money back, or time, or get the compensation for the stress I had to go through.

Alex Johnson performed an excellent free inspection call. We were extremely pleased with his professionalism & knowledge.

Terminix is untrustworthy. On July 19,2023, I had an agreement #*******, with Terminix. It was a quarterly charge agreement and they charged me $105.93 on July 19,2023 for the first quarterly payment. Mr. Offenbacher, a Terminix Technician, did a knock down and said if this did not fix the roaches he would come back again and there would be no charge because we were on a quarterly plan. The first treatment did not phase the roaches, so he came out again on August 16,2023 to deliver another roach treatment. Terminix then charged me $116.63 for the second treatment. I called Terminix on August 18,2023 and they said they would remove the charge. They did not take the second charge off. Also I did not sign for this second treatment. I called Terminix again and they said they would not take the charge off and my agreement was canceled. So, I still had roaches and the Terminix guaranty was totally worthless. PLEASE do not give your credit card number to Terminix. They will take full advantage of you and you will still have roaches.

I signed a $1900 contract to have holes in the attic sealed to keep critters out. After several attempts they said they could not reach the area to seal. Problem was not solved. I called to get a refund and they initially said only $500. I didn't think $1400 was worth a failed attempt to fix my issue. I called 3 times and was told I would get a call back from a manager over a month period. It never happened. Although, my contract was cancelled without a penny refunded. It baffles me how a business can run in this manner. I'm out $1900 and received nothing but frustration.

I called this morning for bee infestation. I was told someone would be here between 3 and 5 pm. At 5 I called them, thinking I misunderstood. I gave my name to the person who answered, and asked when my appointment is. She said "between 3 and 5. When did you call?" I told her this morning. She said "We don't do same day appointments." She didn't know why I was given that time, but she would put me on the schedule the next morning. Nope, I'll call someone else.

We have a copy of and contract we sign with a different amount. Steven Quius ask my husband to sign the ipad and he would add the amount when he went back to the office. We never got a email with the contract for financing. He then turn in to finance for a different amount. If we had got a copy of the financing paperwork we would have cancel within the 3 days. Please do not do business with terminix. They took advantage on a disable vet.

I am highly dissatisfied with my follow-up Terminix Residential Exclusion Service.
A technician called an hour before his arrival to tell me he was performing my yearly follow-up service. Previously, Terminix always called one week to 48 hours to inform the customer of their appointment in case of a conflict. This wasn't done. I called Terminix and told them about the problem, and they promised to rectify it.
Today, the same tech calls and leaves a message on my answering machine informing me of his arrival within 1 hour to perform the yearly service. There was no call or text from Terminix about the new appointment. I already scheduled a follow-up exclusion appointment for a different day, and it should have been known and documented on the customer portal. I spoke to the tech and informed him of my disappointment with the lack of communication and the excuse given for poor service.
My 1st experience with them was excellent. I am highly disappointed with scheduling when it comes to Terminix follow-up service appointments. There needs to be more communication and collaboration with corporate and field offices. Your field supervisors must properly direct their field agents because the poor service is causing me to rethink my contract with Terminix.
If you want to retain me as a customer, your company needs to change the customer experience.

Sales man informed all clothes would be taken out of dressers and bagged. Didn't happened. Bed bugs were indeed in the dresser we emptied it ourselves. Most upsetting part first two wk retreat got rescheduled and weren't informed until I called the day of to find out the time frame. Retreat was set out 7 more days! Due to not enough workers to do this job. Re hatching of these critters is every two wks. So I'm sure we'll be starting all over in the re bagging after rewashing all of our things/starting from scratch. Needless to say for $3,700 it is not worth it. Pay 3 times less/$800 to do exactly what we did. Save your money they are unreliable. Call another company.

I hate this company. They use fear tactics and they lie. Then when something serious happens, like my wife getting cancer and me losing a job, they do anything and EVERYTHING to try to not get you to cancel. They make you fight for cancellation. They want to throw $40 credit and be like, that is good right? Then they want to charge you $900 for a cancellation fee for their lies and fear tactics.

I was extremely disappointed with the service I received from Terminix. I called them to my home because I was having trouble with rodents. My home should have been treated right away. Instead, valuable time was lost because the home inspector, Lindsie Linaburg was too busy trying to talk me into removing/replacing all of the insulation in my home for thousand of dollars I could not afford to spend. Her reason was because this was the only way they could tell how the rodents were getting into my house. This was a damn lie!

I finally had enough sense to contact another service provided. He explained to me exactly what TERMINIX was doing!. It took the new exterminator approximately 10 minutes or less to tell/show me exactly how the rodents were getting into my home. He began treatment the same day. THANK GOD!

Terminix was "shamelessly" taking advantage of me. The delay in treating my home caused a huge problem. I lost the complete use of my kitchen. What started in my garage and basement moved through out my entire home. Terminix will never again provide any kind of service FOR MY HOME and I will tell the world just how DISHONEST THE COMPANY IS!

The plan was get approximately 8 to 10 thousand dollars out of me for services I did not need and then treat my home for rodents if possible. Lindsie Linaburg was also trying to convince me to insulate an area above my garage. WHAT THE HELL FOR?

Will Things Ever Return To Normal!

Buyer Beware. The first technician who came out did not know the difference between a shingle roof and a steel roof. He told me that they would seal the house and catch the squirrels in the attic. Cost$2,000.00 but guaranteed against rodents for a renewal policy of $200/year. The second technician came out with a foam spray can. He told me they did not do problems with roofs (which I was now told was the squirrel access) and they were not going to fix the crawl space access. He sprayed around the places where plumbing pipes went through the floor and said he would return and replace the crawl space door. He placed one live trap in the attic. They returned and the crawl space repair was to nail a board over part of the dog door access. More spray foam under the door. From the smell, I assume the squirrel died in the wall. They left one live trap in the attic.

The contact I signed electronically after the 1st man explained everything says I owe them $2,000. I am legally required to pay this amount. Get the local neighborhood boy to help with the spray foam and you can replace their $2,000 bill for about $50. I thought they were a reputable national company.

Never trust what their people tell you because they know nothing and whatever you are told is meaningless.

They canceled an appointment last minute on a home purchase inspection causing delays that made closing the escrow on time difficult. And they did this after reassuring me they routinely do this kind of inspection when I made the appointment.

This company is a thief I scheduled an aug *******@8-1]0am with kevin,, this technician did not showed up ans can called the appointment aaccording to the customer service.
Then the new rep States that I need to re schedule a new appointment and that the price has to change by a $100. I went ahead and reschedule with a new price increase only to be told you need to be told that it will be increasing more more because the price I was quoted by the company is incorrect according to the technician. This company is a scam a thief and a liar do not not work with them you waste your money

We used terminix for one year. No problem. Then Saturday we discovered a wasp underground nest. I was stung repeatedly. Went to er. We called them Saturday soonest they could come was Wed. I have the confirmation texts. They didn't show. We were home waiting. We called again. They said ok we will come Thursday between 8 to 10... they did not show. We called spoke to a supervisor who said they would come at noon. They did not. We call again, this took 3 hours. Tge customer service was smarmy, unprofessional. Refused to cancel our service that they are not providing. We then were called by Allen from a 508 number 5.5 hours later who tried to tell us we missed the pest technician... we did not. He never showed 3x. He kept dismissing us. If you care about your property, children, pets, general health do not use terminix. You will regret it. Still waiting to resolve this. Had to hire someone to actually show up. BTW no apologies from anyone... just apathy.

I do have termites after 3 treatments. Technicians came with bad actitud, denied that I do have those, and do the spray superficially. The last technician sprayed the glass windows! Muy malo

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations. I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there. Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee showed up to stuff a few total feet of exclusion under the siding at various points.

8 weeks later I'd heard nothing more about the extensive work on the foundation and in the crawlspace, so I rid myself of the minimal mouse issue. Now Terminix will NOT cancel my $100/month "contract." I was told by a customer service rep through their online chat that they under no circumstances cancel contracts, despite having a button to request cancelation. They rudely told me "all you people do this... you get our excellent service, we rid your home of problems, so you want to cancel and stop paying us. We don't cancel!" Now I'm getting harassed almost daily by both Terminix and their financing company, SMAC, for payments for service I NEVER received. They supplied maybe $600 worth of products and labor. They've already been paid thousands, and want to keep collecting $100 per month for a year.

This company is a SCAM.

I was scheduled to have my apartment sprayed for bed bugs last thursday. I called the company a few days before explaining I have a cat, should he be removed from the home before you spray, they never got back to me. I decided to board him for the day. I was told to bag everything I did what I could. The exterminator came in said I did not do enough and walked out. I explained I have health problems, I am disabled, I can only do so much they did not care. Some customer service or compassion. Go else where do not give them the time of day.

I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done service & took pictures of someone else's house. I have not had a quarterly since Sept of 2020. It is the worst customer service, they could care less about their customers! They show up without an appt, but won't show up with one, after waiting all day & putting all our animals up for the day.
I wanted to cancel but was told this problem was sent to management twice, so I waited to hear from them, thinking they might take care of the problems, but instead, they went ahead & canceled my 17-year-old contract rather than to deal with me or any of the problems that led to such incompetence. I would strongly suggest you check out their reviews on some of the other feedback sites as well, to get a more balanced view of things.