I need to re-download the product I bought from them, order #9x8t8xe3... I have tried to for months to get results from them & hear NOTHING back & they are completely unreachable by phone... I think their company, product & customer service SUCK! I will be turning them over to the better business bureau & slamming their name & product on every site I can! How dare them steal from people! I have been without my computer for months waiting on their help. They stole 300.00 right out of my account for nothing! They have NOT heard the last of me!