Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
3 orders late. Called 5 days after due.Had to wait 48 hrs. 2nd call, wait 48 hrs. Refund in 30-45 days?
Very easy to return - very easy to navigate to their website - unlike Shein which I will not use again no customer support hard to navigate to their website - TEMU is highly recommended
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
TEMU CANNOT be trusted to do the right thing! I placed an order on 9/10/23 for 20 items. I received 15 items that I never ordered, random items were sent to me. They sent the wrong package!
Even the weight of the items did not make sense. One label on the package says 5.5kg & 6kg and on the same bag there was a label that said 3.4kg (see attached pics). I returned ALL of the random items I received back to TEMU only to have TEMU REFUSE/DENY the return and say that NO refund will be issued (see attached pics) even though TEMU messed up my order. SMH! I was definitely not satisfied with what TEMU sent. I spent over and hour on the phone with them and they wouldn't provide a resolution. I called TEMU on 9/26/23 to try to get a resolution. I spoke with one of their customer service rep (Nick) who put me on hold for 30 mins then disconnected the call. I called right back and spoke with Anne who had me repeat everything I had already explained to Nick. He never noted the incident. Anne assured me that she will create a ticket **************) and escalate the issue. To this day (9/29/23), I have not received any communication from TEMU. No copy of the ticket, no email confirming the call, no apologies for the frustrating inconvenience, NOTHING! I will NEVER buy from this scamming site! SMH
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered 4 items to test Temu products. Absolute plastic junk from China. Plastic plastic plastic.
I'm done
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It says you can win free stuff. Don't waste your time just pay cash and be done with it.jjjjjjjjjjjjjjj
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I place order and past 10 dais without information about - customer service said. Not contact with UniUni so wrong.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
An okay selection but phenomenal prices overall Follow this link for a new customer special.
https://temu.to/k/usAD3KY0O030nG0
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered 2 dress on 03/12/23
Still haven't received them. No more TEMU shopping for me. If you need something quick this is not the site to use
Hello Vella, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
My orders all arrived within expected times, no missing items. Totally satisfied, will continue to order from Temu...
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This is a very convenient and great store. I really enjoy Temu. Makes school shopping easy, Christmas even easyer.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Went to hang my multiple tight on this multi-pant hanger I JUST received and not only did the aluminum bar bend but the plastic attachment broke!
Hello Cecilia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
Temu's tracking system is a scam. My order never arrived.
Order was made Feb 27 2024
Scheduled Date For Delivery - Mar 4
Latest Date For Delivery - Mar 9
Tried to Request a Refund on March 11, but their website and their postal service, makes it impossible to speak to a person, and sends the customers in circles by Temu instructing the customer to contact OnTrac with their phone number, and the bot maintained Ontrac system instructs the customer to contact the seller if a notification of "delivered" has been received, but in reality there is not package sent or received.
Side Note: Odd that a company would have, "If you received notification for delivery, but did not receive your package" as a FIRST "help" for customers. As though they KNOW that this is going to happen repeatedly to their customers.
On Mar 9 OnTrac stated that the package was at the initial airport and yet to be shipped, and a $5 credit for future Temu products ONLY has been added to my account.
Problem: I will NEVER use Temu again. The credit is useless to me.
On Mar 11 I tried to request a refund as a response to the "delivered" email notification, but the protocol between Temu and OnTrac (that Temu hides behind) gives their customers the run around.
Mar 12, the notification of "delivery" was received by email, but no my items.
I submitted a dispute for Temu charges using my cc company. It is in the works as I Type, and the money credited back to my account.
Temu needs to be shut down for poor business ethics and fraudulent messages that they know are not true.
DO NOT USE THEM. You have been warned by a Temu customer that has been duped. I wish I had read all of the many similar reviews on BBB, Google, etc.
Today is Mar 16 - No package has ever been delivered. If so, they would/should take a pic of the delivered package for proof like other companies do.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
You Can Win 200$ Too It's 100% the best app rn
Download Temu app and search my code on it!
Copy my code: *******
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I HAD A BIG PROBLEM WITH TEMU THAT LASTED 2 MONTHS, BUT I WANTED TO TRY ONE MORE TIME TO SEE IF TEMU HAS BETTERED CUSTOMER SERVICE. TEMU COLLECTS THE TOTAL AMOUNT OF ORDERS USESES THE MONEY TILL THE MERCHANDISE IS NOT RECEIVED BY THE CUSTOMER THEN ASKS FOR A REFUND THEN 2 MONTHS LATER MAYBE. AFTER THE CUSTOMER DISPUTES THE MONEY CHARGE BACK TO TEMU'S ACCOUNT THEN THEY REFUND THERE NO CUSTOMER SERVICE WHATSOEVER. I CALLED AND WAITED 5 HOURS STRAIT NO ONE ANSWERED YESTERDAY ALSO I CLICKED ON THE OPTION ON TEMU WEB PAGE WITH MY PHONE # NO ONE CALLED ME BACK, TODAY CALLED AGAIN NO ONE ANSWERED AT ALL THRU ME WAITING ON THE PHONE ALSO AND. 4 TIMES I SELECTED TEMU TO CALL ME BACK AS TEMU WEB PAGE OFFERS I INCLUDED MY PHONE # EACH TIME ON ALL 4 TIMES. THE REASON FOR MY CALLS WAS I HAVE CHANGED THE PAYMENT METED TO DELETE THE VISA CARD ON FILE ( IT WAS STOLEN) AND ADDED A NEW CARD, BUT WHEN WANT TO CHECK OUT IT WON'T COMPLETE THE PURCHASE. EVEN THOUGH NEW ADDED CARD SHOWS ON MY PAYMENT ACCOUNT POPS UP A LINE ASKING ME TO SELECT ANOTHER CARD OR ANOTHER METED WHICH IS WHY TEMU BANCKRUBED OR NO LONGER EXIST. WHICH? MAYBE THEY DON'T MAKE ENOUGH PROFIT TO HIRE A CUSTOMER SERVICE REPRESENTATIVES. UNLIKE AMAZON AND E BAY. I DON'T THINK ANY ONE WILL REPLY TO MY EMAIL.
Hello, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me atrachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
I've had great luck with EVERYTHING I've bought. I refer Temu to everyone. My cart is full again, live the variety of items
Hello Claudia, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
S2E3S6N Use my code in the search bar one temu app and get your 100% free off on all of your orders…..
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I too was sceptical about ordering from Temu, I have ordered 17 times now. I haven't had any issues or major problems, if something was damaged, it was refunded promptly. I've only had one damaged item and it was due to poor packaging, nothing to do with the item, it was a plastic window cleaning tool, had it have been placed in the package longways instead of the short way, it would have survived the trip. It can be glued back together, it was refunded. You are allowed one refund per order, I have only taken advantage of that if something was wrong. I ordered three pair of size 7 shoes, two fit perfectly, the third pair, I believe were mislabeled. Those were refunded and I was told to keep or donate them. The same with a smart watch, I just couldn't get it paired with my phone, after 3 weeks I requested to return it, I was given the refund and again told I could keep or donate it. I've bought clothing and jewelry and love them all, none of the jewelry has turned yet, they wear beautifully. Two items of clothes were a little bigger than expected, I will either alter them or give them away. I've bought things for my car and had no problems. All of my orders but one so far have been in the time frame specified. The one that wasn't on time, I was given a $5 credit because of the delay by the day after it was due.
Also, people complain about Temu accessing your location and stuff, I have Temu on two devices and neither have access to anything and I use a third party vendor to pay for my purchases. As for the items being from China, half of items for sale in America come from China and have for decades, go into any Walmart or Target or wherever and take a look. Better yet Google the companies from all over the globe that operate out of the US, you'll be surprised at what comes from where.
Hello Robin, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love the 30% discount y'all do I'm happy I can revive this item I'm glad people can actually receive ok
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
When you get your items, you may get some ok things (temu does sell a lot of cheap garbage). But since they started using YTO as their couriers, good luck actually getting items. YTO are the worst ever. They used to use Oz Post or Fast Horse (which would pass parcels to Oz Post if you arent home)
Their current couriers are YTO...if you aren't home, you probably will NEVER receive your items.
I'm in a gated complex and there's always neighbours home & have told couriers to ring buzzers of neighbours but they never do.
Or, you are in the shower/loo and they won't wait for you to answer the door as they are very impatient.
They leave no card for you to contact them to rearrange delivery. So, unless you are waiting by the door 24/7 when they MAY deliver, you'll never get your item.
Tracking is useless as all it does is tell you on the Temu page "received for processing" one day then the next message is "recipient not able to be contacted". No way to get parcel delivery rearranged.
So, there go my 3 parcels they tried to deliver today as I know I'll never receive them. That's some of my Christmas presents to never be seen again
I've had 2 parcels that cost a lot go missing and eventually Temu gave me a refund & told me to reorder the o
Items.
Great in theory but half of the items I got refunded on were no longer available and the other half were way more expensive than what I originally paid. So that wasn't happening.
Then Temu tells you contact YTO, but they never respond to emails and the phone number provided doesn't even ring.
Yet Temu always uses them and they refuse to use a different company even though thousands complain to Temu about how terrible YTO is.
The worst courier services ever. Absolute joke
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I got what I wanted heard you don't always get what you order I'm happy with mine ty marty I'm very happy
Hello Marty, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carlton, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco