Overview
Temu has a rating of 1.8 stars from 1,732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I loved this site so much when it first launched last year. I made at least 12-15 orders over the past several months and had almost no issues with the small exception of an ill fitting dress and a broken necklace but for the most part a wonderful experience. I posted on IG and sent tons of friends to the site. However, over the past two weeks or so, something has changed. Every order I have made lately has notices pop up that procurement of items is causing delays, shipping keeps getting delayed, etc. I understand that they give a credit, but these orders are just sitting there not even shipped out. In the past it only took a day or two for items to leave their warehouse and about 7-10 days to receive. Now they take a while to even ship out. Not sure if they got a huge influx of customers due to all the social media activity or not but I have since cancelled 4 back to back orders and have decided not to order from here until they get their shipping issues under control again. Back to Amazon, Shein and shop miss A for now.
UPDATE (as of 10/23/23): I have added back two more stars to this review as the shipping issues seems to have improved significantly these past few months. My items generally ship out approx two days after ordering and received in approximately 8-9 days total depending on the items ordered. I'm relieved that they have addressed the issues. Just an FYI, they generally use Ontrac for tracking shipments and sometimes you will receive a forbidden 404 code when you try to track but it hasn't caused any issues receiving the packages. If you clear your cache and browsing history, it usually will remove the forbidden notice on tracking.
Their customer service very slow. It is going take forever to get problem solved! I rather purchase it from Amazon than here!
Hello Charlene, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please send your order ID to me at taylor.wu@temu.com so that we can assist you right away with any other questions or concerns you may have. Best wishes, Taylor
Never got my order and they keep denying my refund the biggest ripoff ever I would not recommend this site to anyone
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the information you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
Everything I ordered I got in less than 2 weeks, they were true to size and good quality. Very Happy with order.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Love their products with different variety and price is great! Best return and refund policy,I would shop here when I need to!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
WHY DIDN'T I LISTEN? I have read temu revies where the person has been waiting on their items for 1-2 months! I didn't want to believe it because my first 3 orders with temu went well. But I currently have 6 orders with temu that they have yet to ship to me. Some of the orders I have been waiting on for weeks and weeks – and they HAVEN'T EVEN SHIPPED! Instead of shipping my orders, I get almost daily messages where they cancel multiple items from my orders saying that they are "sold out". But when I check, the items are not sold out, not even close – they are still listed for sale! I BELIEVE THAT TEMU HAD NO INTENSIONS WHATSOEVER TO ACTUALLY SHIPS MY ITEMS, THEY JUST WANTED TO TAKE MY MONEY! (Update: I finally cancelled my orders so I can get my money back! I don't want to keep waiting for items that never come!)
Hello Rita, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Received damaged packaging
They don't package properly like shein
How do they think we can give these as presents really dissapointed
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I shop using ****o* for past 11years. I shop online on average of 2 to 3 times a week. I still shop there until I started using TEMU.
I will tell you from my own persoanl experience with TEMU the "Good and Bad"
FYI, Starting since 2/2023 I shopped around 5 times on TEMU on veriety of items and spent about $400 dollars.
-GOOD-
1. Wide veriety of items available (some items are really uniqe and make your life easier)
2. Prices are super super low for the quality and the design that your getting. (I never understand people who complain about $10 smart watch because you can't speak to text) Come~on.
3. Free shipping from China in about 2 weeks through customs with "Tracking" information from USPS. I think thats amazing. And Tracking that actually works!
4. Easy to use app interface (I think its one of the best) Fast responds on every clicks,
Fun and intuitive stuff like spinning wheels, bonuses, free gifts, instant text updates and etc.
I can still list more positive items about this site. But I will just stop here. You can try them out and see for your self.
-BAD-
1. Only thing I dont like about TEMU is the shipping time takes to long. Coming from ****e to 2 weeks is not easy, but knowing that how, where it's coming from and the value for the money? I will just accept it and continue shopping.
Hello Jack, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Ordered over $100 and all items received by used one. (They shipped the returned items to new customers). Won't buy anymore.
Hello Judy, thank you for shopping on with us and we are sorry that you are experiencing difficulties with your order. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any item you receive, you can apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email me at taylor.wu@temu.com. Best wishes, Taylor
I buy a lot of thing, they put tracking number but never sent the package, scam, not received the refund yet
Hello nelson, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best, Temu Team
Receiving 2 emails with different date that my package shows" your package arriving today" but there's none. Very disappointing.
Hello Ed, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I shopped on this website a lot, I bought things for my family, and I used to really trust Temu, because not any bad things happned, and I have a very good history on the site. I asked for a simple explaination on a refound matter when I have delievered the refunded item back, and I have ask them wy, but they just told me the same thing and now it is been a week, im been played around for no reason, but they denied it, and charged the refunded amount back, I do not understand why the customer service in a matured website like this will make that happen. I am rully disapointed and feel quiet stupid of me of trusting this website.
Hello Sakura, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Update, after posting the review Temu responded and right after I got my money back. After writing a well deserverd bad review imo its only fair to update that they fixed it
I was lured to the Temu app with FALSE advertising on facebook. A yeans for 1,69 as a welcome gift. I gathered more items, 13 in total and when I wanted to pay the price of the yeans went up to 19. I (stuped, I know) decided to give this company the benefit of the doubt and deleted the yeans from my shopping card, paid for the other items (most of them were meant as gifts for the dogs at our local shelter). Got in touch with customer service and told them something went wrong with the new customer discount for the yeans and asked them to fix it. They wanted proof, I provided it to them. They transfered me to another agent who said that after carefully investigating I had already profit the discount from a different account. I do not have a different account! I never heard about Temu before I saw the add on facebook. After carefully investigating myself I found out there are a lot of reviews and articles about this form of false advertising. I cancelled my order but read other reviews of people who did the same and never got their money back. If I dont get my money back I will report this to the proper autorities who are already keeping a close eye on Temu. And report as a scam to my bank and the platform I used to pay for the order. Im super disappointed, Temu brought me nothing but stress and frustration
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had some troubles initially with verifying my credit card. But now the company has been excellent to work with.
Hello Shelby, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this matter for you. Best wishes, Temu Team
I were to buy 3 items and it would give me a $300 bonus. Took my money. Said the card couldn't be used. And no bonus points.
Hello Tawanza, thank you for reporting this incident and we are sorry about your experience. We take consumer safety very seriously and aim to build a safe and inclusive community for all. In addition, all digital marketing ads in general must comply with ad platforms' community guidelines to appear in front of specific audiences. What you have reported is out of the norm and we will investigate immediately to ensure that our ethical standards are not being violated. Your feedback is extremely valuable to us. To help us confirm the ad delivery details, please message us through Temu.com or Temu app live chat with the specific occasion where the inappropriate ad appeared and a screenshot of the ad, if available. Best wishes, Temu team
Do not order the landscape lighting. No matter how many you order only half of them work if that! JUNK!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Tried it because the site continued to pop up. The stuff is flimsy. Definitely not worth what they are claiming.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Put order in on 5/5/23 still have not received. It's now 5/22/23. This is a long time for any order.
Hello Gordy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I ordered 3 products it's all worst quality I will never refer anyone to go and shop on Temu. Disgusting.
Hello Zahid, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu has games to earn credit and gifts invite family & friends. It's fun & legit look at my winnings
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel