Overview
Temu has a rating of 1.8 stars from 1,732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
You don't get your order not a refund. Contacted them several times. No response. Luckily I used a credit card.
Never received my package and the ppl in customer service don't speak good English. Never ordering from them again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very unreliable supplier! Good luck with getting what you ordered, You will need it! Some orders arrive most not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
At first I was very skeptic, now after over 10 purchases I am fully satisfied including their speedy refund.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Im so unhappy with Temu blaming me because Usps didn't deliver one of my packages but delivered the other one and they won't give me my refund so I deleted my account I'm never ordering from them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Items are cheaply made. Promises of customer service are not kept. Expect to wait two weeks for delivery of even the simplest item.
Hello Mitchell, thank you for sharing your feedback. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. Customer satisfaction is the most important to us and we are constantly striving to improve. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com. Best wishes, Coco
After payment, add-on list appears, touch it you buy it, delete not allow. Only 1 free return; high return ship cost. Read carefully!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
When I first discovered Temu, I was skeptical - how could they have so many products for such low prices. I found ONE item, a stencil that I had bought online from another online company beginning with A, that was about $8 there - and Temu had the same exact item for $3. Too good to be true I thought, but I ordered anyway, and would you believe it, it's THE EXACT SAME THING! It was free delivery too - and a 90 day return option - and that was it. I was in love. They have millions of items - I must have bought HUNDREDS of things from them and they have never ONCE let me down, or sent something different to what I was expecting - they are absolutely outstanding. My ONLY complaint is that they are TOO good - they have so many things and their prices are so great that I am kind of addicted, I keep sneaking on to their website and ordering things... so if you are ordering from Temu, be assured they are great - their customer service is superb - online chat is very efficient if you have queries, I just love Temu. This is the BEST thing I have found in years. I buy honey jars for bottling honey, bottles, hive tools, bee suits, bee trinkets, electronics, charging cables, security cameras, hooks, carabinas, and everything is good quality, the same as you'd find on that other shopping website I mentioned earlier, but one third of the price! The list just goes on and on. I just bought some bee earrings and bee necklaces as gifts, a dash camera for my car... and their customer service is outstanding. I would say that every single time I go on there I find something I want. This really is my guilty secret.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
False coupons. Cheap fake junk. Says shipped when it really is not. Was delayed. They sell fake items and claim it to be the real thing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My first, only & last time ordering from Temu my order did not come on time at all, they couldn't tell me where it was and I ordered it over 15 days ago. I actually ordered July 13th and today is the 31st and still no package. My 33rd bday weekend was so ruined because I was waiting on my package with all of my weekend outfits in it which was the weekend of the 29th. I usually shop online so for this to happen to me with this website first time around doesn't make me want to ever shop again with Temu. I appreciate them refunding me for my order and said that I can so-call keep the package IF it arrives I was so upset cause I wish I ordered from FashionNova or SHEIN. I give two stars cause at least I got the refund back. #NeverAgain
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Scammed with refund
Careful with temu agent for giving wrong label for your return
Return label: **************
PO**************733
Amount scammed: $153.21
Careful with temu, i've been ordering with them for a so long, and I NEED TO RETURN 6 items but their agent gave me a return label with a wrong quantity.
MY 6items return is worth $153.21 which they received already. But because the return label has 1 item instead of 6. Now they only refund me for 1 item of $16.00 because the agent named SULLANO only enter 1 item instead 6. And I USE IT FOR 6 items. I JUST FOUND OUT THE MISTAKE THEIR AGENT MADE WHEN I RECEIVED MY REFUND. Now they refuse refund me, I EVEN CHALLENGE THEM TO CHECK THEIR CCTV IN THE RETURN WAREHOUSE TO PROVE THEY RECEIVED 6 items.
SCAM SCAM
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
On time delivery. Good products. Variety of items. Discounts all the time. Great deals. Very addictive!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Less than 3 weeks after my 1st Temu order my credit card was used for multiple fraudulent transactions.
Hello, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. Please message us through Temu.com or Temu app live chat so that we can do everything we can to assist you or law enforcement to investigate and recover your loss. Thank you, Temu team
I have placed several orders from Temu. Very happy with my purchases. Orders usually arrive within 12 days.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I gave low rating previously but they have come back and resolved the issue. Temu have been refunded.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I received dresses that were too small and did everything I was told to do to return it but everyone was charging me for the return...USLESS to try to do a return
Hello Dianne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Changed return policy, so now no longer worth it to shop here. Items are so ridiculously hit or miss, you need to return something pretty much every time you order. 50% if the stuff on here either arrives broken or is completely different than the photos you're shown.
They used to immediately refund you without needing to ship the item back, so it wasn't a big deal. But now they're requiring you send the item back before you can even get a refund!
I understand why as a company they'd do this, but ultimately it makes me never want to shop here again. Even if they "pay return postage" you still have to provide the boxes and packing yourself, so it COST MONEY to make a return. And then you have to wait weeks to ever get your money back. Also you have to take a trip to the post office which cost you gas money and takes time out of your day.
I've read about people sending things back here and it doesn't sound like a trustworthy process at all. You could end up with zero money back and no product, because they claim it "can't be scanned." Or even if it works out you'll be sitting around for at least a month to see your money again. Not worth it for the cheap stuff you get here. So you either have to roll the dice with their annoying return process or keep damaged and useless items and never get your money back.
Since they product quality is so inconsistent I'm not going to shop here when I have to go through all that and wait forever to get my money whenever something arrives damaged or different than the listing. Which is most of the time.
Used to be fine, now useless and will be deleting. Change the returns back to what they used to be and maybe I'll consider returning.
0/10
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
They sell fake gold and silver. Packaging is horrible. No matter what it is, it comes in an orange bag covered with tape. Be careful.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Very Bad Service, Its looks like a scam. When I buy a product my credit card charge 300£ but the product price is Only 124.99£..
Hello Zendex, thank you for your feedback and we are sorry that you are having trouble with your purchase. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at evelyn.yu@temu.com and I'll be happy to look into this for you right away. Best wishes, Evelyn
They won't connect me to a representative anymore. I've ordered a few times from TEMU and it was fine. Some items weren't like they were said to be, some were broken but I got a full refund. I even got some free items thanks to getting credit for late delivery and other stuff.
But the more I order the worst the costumer support. Recently I ordered for 90$+ and waited and waited. For more than 3 days the tracking status didn't update. When I went in the customer support chat, the bot said my last tracking update was from July 12th 3:06 AM, but on the tracking site it said July 11th 11:06 PM.
Since the damn bot wouldn't connect me to a living person and kept sending the same message over and over I sent a ticket. The response was unhelpful and just repeated the EXACT same thing the bot said except now it said July 11th 11:06 AM too.
I was pissed. Not only did the tracking updates suck and were incorrect, each day they'd tell me the estimated delivery would be today and then suddenly change it without any explanation to why it's been stuck on the same "in transit" status for DAYS.
I also subscribed to get tracking updates both by email and by message and I didn't even get a single one. Not even one.
I'm disappointed. I used to love Temu but after this, I don't think I'll be ordering again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
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Hello Lisa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel