Tempur PedicReviews 35

I was a dedicated Sales Manager for Tempur-Pedic in Tucson at the Encantada Mall. I was given no training whatsoever and treated horribly at the end of my tenure. I am a native Tucsonan, my family being here for over 150 years. I do not recommend purchasing Tempur-Pedic as their margins to produce their product and what they are selling their "sleep systems" is ridiculous. Plus what they paid me and my employees was pennies on the huge amount they were making on each bed and base. We were not even paid commissions on their way over priced bedding especially their pillows. Imagine paying $280.00 for a pillow as a consumer. And then us the employees get nothing in return. Look at these reviews. More than half are of my stellar salesmanship and the excellent experience they received at Tempur-Pedic La Encantada. Look at the one most recent by Ms. Joan Prost who came back to my store because I was the best and even bought me lunch and invited me to Christmas dinner. I am a well respected person in my community and am telling you now Tucson do not spend the money on what they are asking you to pay for their products. I am here for the people I love so much in The Old Pueblo. Tempur-Pedic is definitely not here to give you "Undisturbed Sleep". They are here for your money only! I am helping several of my friends as a consultant to purchase their beds. Saatva is the only company to look at and now so are my friends. They have the Seal of Approval of the American Chiropractic Association and Tempur-Pedic does not. And their prices are way better and have a superior product. Saatva is money well spent. Look them up.

I have owned a Tempur-Pedic Mattress for 6 years and it has the biggest dip in it over 2 inches! And they will not stand behind the warranty the worst customer service I have ever received. I paid over $6,000 and it is supposed to have a 10 year warranty! There warranty department is a joke took several weeks and multiple attempts only to say the mattress was abused and or stored wrong after the second set of pictures. I would never buy a mattress from them again! I would how ever by a sleep number bed! The first one I had lasted 14 years with no issues just thought a new bed would be better for my bad back and it was for a few years the dip started many years ago but I just slept on the other side once I got married we need the whole bed not just half of it. Save your money and by a cheap mattress from Walmart! I have there bed on my boat and its amazing especially since it was only $400. You can see here how stained up it is... NOT.

Have had 3 Warranty Claims and now on our 4th but having difficulty with their Claim Form. Very difficult to get anyone on the phone and always directed to "Complete the Warranty Claim" on-line only. This would be OK but their on-line warranty does not allow posting pictures (on Pg.3) in the small greyed out area provided - it downloads just below so site will not allow us to go to the next page. I've complained 3 times and they just keep updating My Claim Number - Has been 1 1/2 weeks - now must wait another 7-10 days for response and solution.

Regret to have spent $7500/- for a king twin bed
SleepNumber 360 is better
From the time of delivery which was supposed to be Platinum turned out that the delivery guys were in shady and rude
They did not install it properly the first time

I've had ny own landscape business for forty years...college degrees in Ornamental Horticulture but a blue collar job...and started suffering from spinal arthritis at 35 years old. I bought the first generation Tempurpedic about 27 years ago when the only retailer was Brookstone and when $1200 was alot of money. I kinda felt guilty for spending the money but when I realized how awesome it was I realized I'd made a great choice...to the point that several friends and family also bought Tempurpedic based on my adulation.
Back then Tempurpedic had a 20 year warranty and after 23 years I felt that it needed replacing so I went right out and bought the model that the sales rep said was comparable (at $2800) and have regretted it ever since. I wake up every morning with so much pain in my lower back and hips that this morning I almost postponed the work I had scheduled today but knew that these might be the last decent weather days before cold winter weather settles in.
While I was researching customer satisfaction reviews for other brands online tonight I saw this site and found out that there are alot of unhappy Tempurpedic customers out there and when I saw this opportunity to give an honest review I seized it.
Although it's a fairly new purchase I can't wait to cut it up and make dog beds out of it for my sister's black labs.

The Tempurpedic Neck Pillow has caused SEVERE NERVE DAMAGE AND PAIN from it's terribly flawed design! I purchased it because their old version was my favorite, but it's no longer available. I unfortunately chose this new model to replace my old one and it's literally THE WORST PURCHASE THAT I HAVE MADE IN MY LIFE! I now have permanent damage to my neck and shoulders and they have the nerve to refuse my request for refund under the warranty, even though the defective product is clearly cracked and falls under their terms of warranty. Do yourself a favor and avoid the pain. Their products are all worthless now and lack the quality they had in the past. It's very sad that this piece of garbage even made it onto the market!

If you want a soft pillow, DON'T buy this pillow, it's very hard.

I have a TEMPUR-Adapt® Cloud + Cooling pillow I got when I bought the TEMPUR-ProAdapt ® mattress last year. The TEMPUR-Adapt® Cloud + Cooling pillow is medium, too hard so I don't use it. When compared to this pillow, TEMPUR-Cloud® Pro Pillow Lo Queen, they feel the same hardness.

I usually sleep on a thinner fiberfill pillow, but the scrunchy noise it makes bothers my ears. I bought the Pro Lo pillows (BOGO) thinking it would be thin enough and extra soft like advertised. What I have now are two very very hard pillows. They are NOT extra soft at all like the website says. Customer support to verify the correct pillows were sent was completely useless.

I would never recommend these pillows, a waste of $170 especially since you can't return them (but had I bought them on Amazon, I could have).

Terrible. My wife and I bought a King mattress and spent thousands of dollars on it, we were told it was a 25 year warranty. It started sagging and we can no longer use it and my warranty claim (that took like 2 hours to do) was denied. It's sagging so bad we can't even sleep on it. I've been sleeping on my couch cause it kills my back to sleep on the sagging Tempur-Pedic mattress. They said it was denied cause there were stains on it. What does that have to do with the mattress sagging so bad I can't even use it? We keep a mattress cover on it and it's been our bed in our bedroom since we bought it, not damaged or improperly stored etc. don't waste your money, buy from a company that stands by their stuff and replaces defective products. Tempur-Pedic will leave you hanging. I'll never buy from Tempur-Pedic again and never recommend them to anyone. I'll also find any way I can to express my frustration cause I feel we were wronged by them.

I wish I could give a no star because that is what Tempur-Pedic deserves. I intended to order a King Size mattress topper but according to Tempur-Pedic I ordered a Queen size topper for which I have no use. I did not open the box and asked Tempur-Pedic to exchange it for a King topper. Their customer service is ridiculous and their staff are like a bunch of broken records stating they have a no return policy. I would avoid doing business with them at all cost. Judging by the consistency of their poor reviews the company clearly does not care about their customers.

I ordered Tempurpedic Prohi king size pillow around 3 weeks ago and I am already having difficulty sleeping on it due to reasons below. The pillow sinks in and becomes completely flat in less than 15mins and the entire night I have to keep adjusting my neck and head for the pillow to reset. Now, I am having neck pains since pillow completely lays flat 90% of the time in the night and pillow lacks to provide support for my neck. It has only been 3 weeks and the pillow already has formed head impression on one side.
This is an expensive pillow, that I have invested into and don't appreciate having these problems so early on. I contacted the company in regards to above issues and they told me that they can't help me. Worst customer service. Please don't buy this pillow-it's totally hyped up and not worth the money at all. I would have given only half star if there was an option.

We bought Tempur-Pedic mattresses a few years ago, and after two years one mattress failed to provide support. I submitted a claim, which was swiftly denied, with comments about the surface sag measurement when the mattress is not in use. The mattress has failed. The mattress does not properly support me, and I sink more than half the depth of the mattress in the center, with the head and foot positions remaining at near-full depth, basically creating a hole for my mid-section to sink into.
Tempur-Pedics warranty criteria isn't relevant to the qualities we look for in a mattress, rather their production factors and an arbitrary measurement that has absolutely nothing to do with comfort or support.
Tempur-Pedics customer service was quick to respond with a denial of our request, and spurned our requests for a representative to come to our home to observe the mattress failure.
Never again Tempur-Pedic.

If you dig through all the branding and marketing data that Tempur-Pedic keeps at the top of the search engines, you will find many unhappy customers. The salespeople are trained to brag about the special tempur material and 10 year warranty. You will fall for the hype and pay thousands of dollars for a bed with the shortest trial period on the market! You will pass the trial periods and find the bed is bad for your back and neck. You will try out their sag test and be surprised that your bed sags by more than an inch after 3 to 4 months use. You will submit a warranty claim and be given many reasons why they cannot honor their warranty, which you realize you is worthless even though their authorized dealer bragged about it during your purchase. They will refer you to their legal department and back to the company that sold you the mattress. Both will point the finger at the other. You will realize you spent nearly $3,000 on a small twin mattress that is defective and have little recourse. You realize the company is expert at marketing, branding, and protecting their image with no concern for you, your sleep or your health. You will feel robbed and begin shopping for another mattress with the realization that you gambled away your hard earned money. Do not fall for the hype as there are much better memory foam mattresses that cost thousands less with a generous trial period, return policy and genuine warranty. I would like to know the percentage of customers who file a Tempur-Pedic# warranty and are satisfied with the outcome. See if you can find that detail published on Tempurpedic# websites. Buyer beware when shopping for your next mattress. There are better mattresses than Tempurpedic# that cost 50-70% less with a much longer trial period and better warranty.

Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!
We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal,
The lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.
It has now been 8+ years and this 2nd mattress has lumps, ridges and is extremely uncomfortable. I contacted the company's customer service - who now is also doesn't also outsourcing that portion to place a wall and not take care of customers issues regarding their "supposed warranty".
Basically, I was blown off regarding the warranty replacement stated in the paperwork for issues prior to 10 years - and remember this is our 2nd go round with a bad mattress... Seriously!- Oh- by the way, I did let them know i was disabled, and that this is a serious problem for me. They couldn't care less! Don't buy a Tempur-pedic you will regret it - warn your friends and family.

It has been 2 weeks and my mattress still hasn't even left its initial location. I have been lied to over and over about the progress and now the ETA is 4 weeks after my order was placed (and who knows if it will even deliver then). Worst delivery and tracking experience I have ever had. I expect better from a $3100 purchase.

I WOULD GIVE IT A MINUS 5 STARS OVERPRICED NOT COMFORTABLE HURT MY HOLE BODY WE TRYED TO MAKE IT WORK AND AFTER ABOUT 6 MONTHS WE TRYED TO TAKE IT BACK JUST TO TRADE IT FOR A BOX SPRING MATTRESS BUT THEY WOULD NOT HAVE IT I SPENT ******* YES TEN THOUSAND DOLLARS ON 2 TEMPUR PEDIC BREEZE DOULBE WIDE XL MATTRESS PIECES OF JUNK

I have been trying to show them the problem my mattress has and filled a claim. They asked me to add a stick and a quoter coin next to the stick, but this test never will show the problem I have.
The problem I have is the mattress gets very deep in the areas where I make more pressure. It wasn't like that when new.
They don't really want to take a test to show this problem. I have been asking to do something and they keep saying the coin is not 3/4 deep. The test they requested just shows problems without making pressure on the mattress.

I received a Tempur-Pedic Split King Ergo Smart Twin XL bases and set them up based on the Split Base installation on a Friday evening. Connecting the bases together, as required to allow the Sleeptracker-AI processor to work, fails with the message "MISSING CONTROL BOX". After calling Tempur-Pedic and being put on hold for over an hour; I was transferred to the company that makes the controllers for their beds vs. them helping me. I ended up having to call back the following day since they closed and wait again for a service tech to answer. Once I finally connected to a Sleeptracker tech I was told to connect the bases up differently from the instructions by bypassing one of their "SMART CABLES". Neither way worked so I was differed to the Sleeptracker second tier support; Matthew. He sent me an email with instructions and images explaining how to connect the bases that was identical to the instructions the previous tech told me. There were emails back and forth with Matthew explaining and illustrating the setup and connections before he finally agreed that it doesn't work but blamed it on a bad "SMART CABLE". Fortunately; each base has a duplicate Smart Cables so I was able to take the one from the second base; however, that one didn't work as well and Matthew blamed it on another bad Smart Cable. He was going to send out a Smart Cable that he "Updated" but it was going to take time to get it. I already reported the issue to the company that sold the bases to me and they were already sending out two brand new bases. New bases came the following Tuesday and I had the installers try to connect and setup the bases but it failed with the EXACT same issue and Matthew again told me it was a hardware issue with the Smart Cable. At this point I have tried FOUR new bases and Smart Cables and NONE of them worked. Since NONE of their products are returnable I would HIGHLY recommend a FULL demonstration of them setting up the bases working with the Sleeptracker!

Tempurpedic

We purchased our mattress a few years back and they guaranteed a 10 year warranty on it. Couple years passed and the mattress got softer and softer until we were sinking in it and could barely move. We had the receipts, all paperwork, etc and filed the claim with all paperwork included. We got a message back that it had a mattress protector on it and would have to take it off and resubmit all paperwork. That was done. Their claim department told us 5-10 days to receive a response. We have emailed twice since then with again no response. It has now been almost two months since our email and we have heard nothing. We were forced to purchase a new mattress because we were awakening in so much pain both of us could barely move. Their warranty department is not a warranty. For a $5,000.00 mattress, I guess I would expect a little customer service. Guess that was too much to ask. I rarely ever write reviews unless the product or company is stellar or horrible. They have all my contact information and have chosen to not even respond. Will never buy a product made by this company nor recommend it. Sorry for all those that have a tempurpedic. It's only a matter of time..

I need to get my old tempur pedic from like 10 years ago that was used for a year shipped down to Florida from New York because these new models are awful. I bought the softest queen there was and it nowhere near compares to the softness of about 10 years ago. I've stained it so I can't return it but the break in they claim is bs; just making you wait long enough to stain it so you're stuck with it; bed is very stiff. Back to mattress toppers in the mean time for now... 5k to be unhappy