Worked with Caroline originally but she wasnt available when I went back to buy, so Jace picked right up where she left off and was very helpful. Answered all of my questions, no questions or issues or roadblocks. Thanks!
24 hour availability is a can't beat function of these guys. They're generally pretty good with WP, CSS, etc. and can usually help you out of a jam. And they offer custom dev solutions if needed. Overall very solid service!
Jenna from Presales Department provided a great support today using on-line chat. She gave my precise and fast answers and provided some additional info and offers which will help us to build our website! Thank you! :)
Alexandra helped me set up my online store today via chat. She was so helpful and answered every question and guided me in the right direction! I feel a weight lifted off my shoulder and wish I could give her more stars! Thank you again, Alexanda! :)
Just a quick note to let you know how seamless Caroline made my recent Monstroid2 template purchase. The template page was a little ambiguous as to what I should buy in terms of add-ons, but she made it super easy and guided me through the right things.
With all this technology around, being competitive with plain html was really annoying for me since sometimes I need to be an all in one man, putting pictures, combining them, getting weird effects and generally not getting the results I like I felt very frustrated several times. Looking around and always fell in love with wordpress plattform I found a singular company with a singular name, Template Monster, what!,... I saw wonderful themes for WP and Joomla stuff, so Wow, at the very beginning as everybody I felt not sure and investigate a lot about this company, and I am very happy have taken the chance to trust in them and got the decision to get my first template from the "Monster", is a great team of young persons who made me the life easier and the most important with great and permanent support. Is really good to know there are great companies as this, my licenses there are worth it.
I am beginner in web development. My first experience with Template monster went well not only because of good variety of themes to choose, but also because its support team, chat service are fast to responce, helpful and very clear in communication. Great job, would recommend to everybody in the industry.
It is really great to have found this website offering businesses to build website so easily and really professional design at such competitive price! Its so easy to browse thru the plenty of template and the online services offer by Ms Michelle is really impressive. I like what I saw, the interaction and recommendation from Michelle, the various installation or customised services all in one.
Was veteran customer of TM with 20+ orders, from the start of 2019 their attitude changed over support and pre-sales.No same discounts like before, they stopped respecting me as loyal customer.
They started asking for additional money, for additional premium support, to actually fix a bug on their template which was imported via their server.
For future purchases I recommend Theme Forest and small companies like Ancora Themes.
Truth review from Web Development Company.
To say I am impressed is an understatement. From start to finish, Sandy has been so helpful with everything, including what i thought would be one of the biggest challenges. In 24hrs my site will be up and running.
Thanks Sandy.
Just started the process but Caroline/Eli and Wesley have been great, I had a lot of questions before starting the process and the team have been great in helping me understand how everything works, they are very patience and understanding. Communication with all 3 staff members has been fluid and quick. Thanks again!
Should it be an elementary school or college, music classes or what you want time in joy. Then be able to purchase their template from them more than a lot was help and so exact that the time I wanted to buy something from somewhere else. The tv needed to be turned off and I focus on what was needed. So becareful before you start and have a plan of what you need.
HI this is in reference to Ticket ID: HOT-270-*******! Just want you to know that the help provided was prompt and on target with the first response. Very impressed and grateful for such first class assistance.
I was browsing for templates and ended up chatting with one of the customer service reps. Ariel was fantastic and recommended the most suitable templates and plug-ins as per my requirements. Recommended especially if you do not have a technical background.
Usually, chat is mediocre or worse when you use it on a website, but, the person that helped me, Caroline, was a professional consultant capable of asking questions and making suggestions and had the knowledge to guide me to exactly what I was looking for. She was able to evaluate the best fit for my webmaster skills, etc. There was no "rush" to keep it moving in chat. It was all about resolving all my questions to give me all the info I needed to know. Great job, Caroline! Great company to work with; Template Monster creates a really supportive atmosphere to help customers with their projects!
A big thank to Sandy Clark who had assisted me in the choice of my website template. She was very available and had given to me all necessary information I asked. I am totally of her assistance. Well done to www.template.com
Luigi rocks! I know nothing about building websites, but I know what I want it to do and look like. Luigi came up with some innovative ideas and we're proceeding with them. Very pleasant experience. I'm sure our new site will look like a million dollars! And its largely to do with his suggestions... Well done, that man!
I had a question about something that was keeping me from going live with my website. The online chat was VERY knowledgeable and easy to work with. She answered my questions and fixed my issue in no time. I will recommend them ALWAYS!
**update**
They answered another one of my questions... they don't care how simple the question is they will take the time to help you. I LOVE this site
From my point of view there is no other market place as templatemonster. They have the most professional services and the most responsive support.
Thank you templatemonster.com for making my life easier.
Best regards,
Sorin.
Avoid this company! They requested us the copy of our credit card to confirm the transactions; for them, it is to avoid fraud!
Besides, when you request advice on their tchat online, you don't get any proper answer only a rep trying to sale hosting
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Georgi,
Thank you for the feedback. We appreciate your being our loyal customer and apologize for any inconvenience. We respect each our client and customer’ satisfaction is a matter of the highest priority for us and taking this into account we introduced Loyalty Program last year allowing to get up to 30% cash back from each purchase, which provides greater value for our clients than discounts alone.
According to our records you have the highest (Supreme) level in the Program and as far as we can see you are actively using it along with the personal discounts provided by our agents. If you are looking even for a greater discounts or wish to get extra value from our products and services we recommend joining our Reseller program or pre-order our brand new “ONE” subscription service.
As for the paid premium support plans, we offer them for those customers, who are looking for extra help with modifications going beyond basic support (i. E. those that require modifying scripts, layout or back-end programming etc.). For example, in your last request you asked to change the default behavior of the drop-down menu that includes re-programming the scripting system, which is why you were offered paid support plan for this.
In your feedback, you mentioned our competitors. We are always interested in a competition as it drives us moving further, making our services better and our customers happier, so we invite everybody to compare level of service and overall customer experience.