I had some 3 old Moto CMS template sites error out once i added the new version of CMS to my hosting... i had edited them to perfection. As i am still working on expanding and mastering the look of my last template that crashed the other 3... i started looking for replacements for unique ideas that are not in the categories listed. I explained my needs to Michelle and unlike the person before her... she went to work on diving into my ideas and guiding me to a template suggestions that could jump start a category that is not listed in the selection. She made me feel better that i can no longer use my flash based CMS moto templates that was edited to perfection but... move forward with the new version toward a fresh idea.
Another will be edited to perfection... dear to see how far i get with no coding...
I went on chat for some help. Usually some sites you have to end up waiting for the person to connect. Here Sandy got connected quickly and my request was taken care of within few minutes. I prefer chat as it gives me option to work on the side when I am busy. I liked the service and the pings that prompts me too.
There are so many templates to choose from, and they are works of art. They elevate the visual impact of the work I deliver to my clients 1,000 percent. They are one of the few companies I deal with that doesn't have to get rich off a single purchase. It really helps me keep my prices low and stay competitive. I love these guys.
It's a rare experience finding a support specialist who knows their stuff inside out. Lori was able to answer every question, point me to alternatives that met my needs and convinced me that I'd arrived at a web design site that might actually get me somewhere. Fantastic, Lori, 5 out of 5 any day.
I was looking for a Multiproduct Shopify theme and Luigi contacted me from Support and he was so awesome; brought me 2 themes right exact to my needs and then explained me the whole process from store setup to shipping and product setups. I loved the whole experience, never thought that purchasing theme and setting up an online store would be that easy. Best service 10++++!
Many thanks to Michelle and Simon for being there to answer all of my queries - you guys are wonderful, keep on doing the awesome word and I am happy to have made the right choice.
For all you people out there planning to start their own business, go with templatemonster or go wrong - the choice is yours.
Regards,
H
Thanks for taking your time to send me your form letter responses. It's shows that you don't know your product enough to answer my specific question, or lunch was coming up and you had to get going.
Well that was a missed sale. I wonder how many other sales you miss out on with your generic responses.
Have a great lunch and thanks for the link.
I contacted the support because of a couple question before purchasing the license, they helped a lot, gave me information I didn't know. Every time we have contacted them for questions about the templates we are interested in, we get really fast and gut response.
I worked with Caroline and I had NO idea how helpful this experience would be. I was really impressed. She helped me navigate my choices and options for hosting my site. It was so unexpected to have someone help with such care and warmth. I will definitely do business with TemplateMonster.
My one-stop shop for themes. Always a huge and ever-growing selection and the customer service is on point. I've never had a problem and my work-flow is insanely fast as I rarely have to build from scratch. Recommended
I've used some of their templates and they look fantastic! They have a lot of designs to choose from so it can be difficult to find what's right for you. Also a good place for general creative inspiration.
Sandy from pre-sales dep is always attentive to solve all my doubts and questions. Sandy is really helpful, patient and always explains exactly! Thanks to good services, for friendly conversation and huge help! After that conversation I will definitely buy the theme. Thank You :)
I am really thankful to the support team. They helped me a lot from the beginning. They have suggested excellent themes as per my choice and also later provide extra support so that I can receive discount. Many many thanks to Michelle and others too.
When I placed my call, I was not sure of what was available and how to proceed. Eduardo gave me options, answered my many questions and provided further insights on tools that would help my installation and help me create a store front that would be operational in 24 hours and ready to sell. I highly recommend Eduardo and the support he provided with excellent answers, ensuring my customer experience was complete!
I spoke to the Sales Guru Sandy and within 29 minutes I had found a solution for my site. Very informed, friendly and quick service. The best part about it is the add-ons that I wanted and were seamlessly embedded as part of the solution. I a very happy guy! It took me 5 weeks to get to this point with my previous developer so I give this 2 thumbs up! Kudos
I spoke with Luigi in an attempt to simply get a landing page, but after just a short while I realized the customer service here is above and beyond what I expected, plus the pricing on hosting is fantastic.
You guys have just gotten a customer for life.
I was stuck with a technical problem on my website which prevented me to progress for months. I was lucky to have Guillaume Dumas' assistance. He rapidly understood the source of my problem and surpassed my expectations by providing me with an excellent solution in a shorter time frame than planned. Overall my request was met with a lot of professionalism which makes me confident to cooperate with template monster in the long run. I would highly recommend Guillaume to friends.
I have bought many templates and always recieve helpful information about them and strong customer support. Really nice.
Today, "Andrea" from the consultant Team helped me a lot to get what I was looking for.
Shane was patient, kind and professional in helping us determine exactly which products fit our particular needs. It doesn't get any better than this whether you are a pro developer or a cautious newbie. TemplateMonster.com is tops for finding the perfect platform and website template for your needs.
Thank you Caroline for guiding me through this hard starting process at establishing a business. I certainly found your attention clear and precise when I asked you about cost estimation. Today we need help like yours around the world... (from a Colombian *******@gmail.com).
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at customercare@templatemonster.com
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.
Hello,
Please accept our apologies for your negative expirience from our company.
Could you please provide more details about it to marketing@templatemonster.com?
We'll investigate the issue and take measures.
Looking forward for your contact.
Best regards,
TemplateMonster