Very helpful and assist in support, i will contact you soon.
I wish you have a good day.
Thanks Alot :)
I appreciate the support given to me by Sandy, Very helpful and patient to respond to all my quires... Thank you
My english is not good, but I have a nice and complete support with sady, she also, keep me with other options for help me on my decisión.
Ruben.
Mrs. Celine answered me very quickly, efficiently and quickly in the solution of my problem. Very good the service I received. Thank you so much!
I've purchased the Wood Store - The Multipurpose Responsive Shopify Theme with express installation and I'm dissapointed. The design of the template is good but in term of functionality is a nightmare. The installation service wasn't satisfying as well. It's been a week after I paid for the express installation and the template is still not working properly. I've purchased templates from different sources before and it never was so bad.
The technical support is responding to the most of my tickets in this way:
"Your all query's solutions are in our theme documentation please unzip our theme package and see the documentation folder then refer the following file
Theme_configuration. Html"
Examples of what's working badly:
1. After placing my logo, the logo is overlaying the top menu: https://snipboard.io/N7frHc.jpg
2. I had to install free apps myself despite I've paid for the installation.
3. After installing the free recommendes app positioning of icons got broken https://snipboard.io/Mvk2Eb.jpg
My biggest issue is with this that the template is not flexible. Whatever I've requested form the technical support they hardcoded it, what will unable any further change in the future.
I have questions and they always have them for me or make sure someone contacts me to with the answerQQ
They helped me with all my questions. Jace in the sales chat was very helpful. Jace, thank you very much.
Best service, super nice supporter and very competent. Template Monster is a prime example for best service.
Greatings from Germany
Becky helped me find the templates was looking for. He/she was fast, knowledgeable and extremely helpful. Thanks alot for everything!
I just bought Monstroid2 and Tina and Sandy were great at giving me the information I need to make the right purchase. Thanks again!
I'm looking for a new specific and particular template and Sandy is really helpfull! I appreciate the way she listen and help the customers.
Wanted to do some customisation on Monstroid and Art and Alice helped me to achieve exactly what I wanted. Great support - keep it up!
Its very good i got mor information form templatemonster. I can get very attractive and resposive template from here
Hyper thoughtful with my problem, it was solved through 10 minutes and was very helpful. Great Comunication with Shane
Profession and a great help. Thank you for your assistance and find me the right match for my blogpost.
I glad that I bought a template from templateMonster. The costumer support is very good.
I recommend this company.
Archie was very professional and offer me the BEST price!
I am very pleased with the service and for sure I will purchase more themes.
Carolline was very helpful and help me all the way and help choose the best template that my website needs she is A++
I wasn't sure what i wanted and you help[ed me decide what is best for my business type and the image i want to give
Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Malvina,
We regret you encountered the issues like this and apologize for the inconvenience. Please note, this theme is sold and supported by a vendor Thementic and it passed QA testing before it was accepted for sale at our marketplace. We forwarded your request to the vendor. Please expect further assistance in ticket TRQ-561-62117.