Thanks Celine, for helping me clear out the issues with my purchased template. If every girl would be as patient and nice as Celine, the divorce lawyers would be out of business.
I want to thank Jace for the amazing support and patience with my questions! I was truly blessed to interact with them and they were so helpful! Thanks Jace!
Chat is great, and when it turns out to be a technical question the pass you through to a technician. Aftersales is also ok, most of the time technical.
I had some problem after installing with succes by them the theme, with header code.
I want to thank to Ryan DeWitt for his patience and support, helped me with all the problems very fast.
Knowledgeable of the product, patient with customer. Best assistant. It was mainly assist with presale question and identification of the suitable theme.
5 Star from me for great support, very friendly staff. Great web templates for multi platforms. Already purchased 3 template from TemplateMonster.com Greate job and good lucks
Very nice looking template with very affordable price. The customer service is very good. Both JJ and Jace are very knowledgeable and helpful. Thank you!
Thank you Jace for your help in finding something unusual. I very much appreciate your help.
Your recommendations will help us with finding the right template.
I needed help with my template. The help I received immediately. Courtesy of Jenna - Presales Department I solved the problem of a few minutes. I recommend to everyone!
Thank you for Jace. I can look my template and decide which template is suites for my web design. I have purchased 1 themes from TemplateMonster. Thank you
Caroline was very helpful in what I needed and gave me the patience and support I needed when I wasn't sure what to do. I will definitely recommend to others
My operator was Andrea and she was very helpfully! She helps me with all the necessary informations and she answered concretelly my questions! Many thanks!
Caroline was very helpful in what I needed and gave me the patience and support I needed when I wasn't sure what to do. I will definitely recommend to others! 24/7 Support
I am happy whit the support team in chat, all attention was good, i have now my services working and I recomended. Thanks to Miriam, Jace and Clyde Cahill
Chat with Sandy, she was very willing to help me find the right template for my fitness website. I wasn't expecting this level of customer service. I'm sold.
Jace helped me a lot and answered all my questions patiently. Good for his company having him in contact with clients. The whole experience was great.
Nice person, great information. I'm a beginner with Template monster, but your operator made me want coming back for more. Which I will certainly do!
Mihaela
The company processed a refund so I'm good with them. They also gave me an offer for my trouble but I did not accept it after all the headaches.
The support team at Template-Help.com - developer of Look & Listen WooCommerce theme (available from http://www.templatemonster.com/woocommerce-themes/*******.html) - Ammy Brown, Guillaume Dumas, Martin Clarke, Mark Woods, Ryan DeWitt, Vicky Hayes, elina, Anna, Jack Martins, Tyler Warren, Stacy, Roger Cunningham and a few more names I have missed out - you guys are awesome!
Thanks for your patience and accommodating my changes to the standard template and helping me quash some bugs along the way!
Look & Listen is a beautiful WooCommerce theme, and your top-notch support makes the whole package a MUST-HAVE for anyone looking to set up a world-class eCommerce site for music & video
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad the issue has been resolved. Please, answer the last email from our Customer Care manager if you decide to make a new purchase on our website. We'll make sure to provide the highest possible discount exclusively for you. We'd like nothing more than to have you choose our company for your next projects.