Where to start?
Our sales guy saw the template and sold the product based on he going price of templates ($10-$100). In the end is cost us $460 ($115 plus $240 for responsive design and the rest to 'change the color').
The initial product looks good - exactly what was displayed.
2 major problems.
First, we try to customize it we find that is doesn't use the standard wordpress interface. Its all custom fields, so it appears they designed this thing for their use and not for anyone not tech savvy to use. Fortunately I am tech savvy.
Second, the draft and review is either a programmer doing many templates at once or the worst entry level programmer to do this of all time. I quite literally learned jquery enough to do it on my own (sliders, gallery and css for the color change) in the time it took them to get back to me with the "finished product".
It is my belief that the founder was an artist and a web-genius and create a company that was not the ideal scene. They took his templates and through half-assery delivery a regurgitated mess and have a support line which does the same as they don't know how to code or simply don't want to.
Beautiful template. A shame I have to code the rest of it to work properly.
In my case, yes, I agree that they have the most beautiful templates for website. I bought a template for my prestashop and two extra services (logochange and installation). For me, I won't deal with template monster any more after that. The reason is below.
Logochange service ($49) - yes, they will change the logo for you on the excite location of the template. You can do it you own and save $49, you just need to save your logo using excite same name and extension and put it on your web template. That's all. Template monster will not coding\removing or adding additional thing for you. EASY MONEY THEY CAN MAKE.
Installation server ($49) - $#*!. The meaning for installation is not template installation. In my case, I run Prestashop for many years with a lot of items and customer information on it. They said installation means flush install prestashop. How about my old data? Yes, they can transfer it for you for US$199. When you purchase a template on PrestaShop website, you only need to apply the template and "ALMOST" ready to go.
For my recommendation, if you own a PrestaShop and you have a lot of data, please think about it before you make a purchase from template monster.
Sandy,
Give me a good help for doing my choice of template... I win much time and nice information
Thank's for your time and service Sandy!
Avenier Michel
The support of Tempalte Monster has helped me in no time find the products that i needed to build a website. Not only a wordpress template but the best addons as well.
Thx to Luigi
Regards,
Tomasz
Jace was super helpful in assisting with the purchase. Able to answer all the questions and concerns I had and made me feel comfortable doing business with templemonster.
All my questions were answered correct and i feel well informed. Absolut helpfull and very friendly chat operator which have cleared my mind to start my online business.
TemplateMonster support servcies team so great I have chated and they answered all answered of my question which I wanted to know.
I shall take their services soon.
I am a newbie and all of this is a bit overwhelming. Sandy was like my personal consultant; finding sites I might like, simplifying the process, and laying out my options
Although i had some pre-sales questions, Jace was very kind and helpful. Provided me with some links and did her best to help me. Really appreciate her efforts and customer care
Really happy with the professional support from the sales team, they keep asking lots of questions to make sure we received the right template. And we love that.
From museumtickets team
Gosh if everyone only knew the horrible customer support i was given. The templates are pretty good but the support is so bad. Probably the worst i have ever delt with.
Hello Andrew,
Thank you for your feedback. We do apologize for the problems you had with our support. Our specialists always do their best to resolve any issue our customers may have. Please get back to us in the ticket PJO-549-88972 and we'll find a solution together.
If there are any other problems you'd like us to know, feel free to contact us at marketing@templatemonster.com. We'll be glad to help you!
Thanks.
Best regards,
TemplateMonster
The support team is really customer and solution oriented. It is good to know to have suche a team of experts to work with!
Many thanks for all your help from a happy customer from Germany:-)
PRESALES-CARLOS STARTED ME OFF, SANDY GOT ME TO IT AND DOMINIC IN BILLING GOT ME THROUGH IT... THESE GUYS ARE GREAT AND THEY WILL STAY ON THE CHAT WITH YOU AS LONG AS YOU NEED IT... THE ONLY REASON I GOT OFF THE CHAT IS BECAUSE I HAD TO RESEARCH THINGS... AND WHEN I CAME BACK THE NEXT DAY I WAS ABLE TO PICK UP RIGHT WHERE I LEFT OFF... THESE GUYS ARE GREAT... PLEASE GET THE BUNDLE IT IS AWESOME... CUSTOMER SERVICE FOR ME WAS AWESOME...
I really disagree with the negative reviews I've read on this website about Template Monster. I'm a web developer and I've been buying templates off Template Monster since about 2010. I used to pay between $500 to $1500 for my designer to create a web design concept for my clients... and 7/10 times he'd miss the mark the first (and even the second) time!
As a small business owner, buying web templates off Template Monster was one of the smartest moves I made, as I saved my clients money and I also made more profit for myself. I wouldn't dream of paying a creative designer now, as I can get several pages of well coded templates, css files, Javascript & oodles of JQuery libraries, plus the original creative file all for all of about $50-$90, and I can have a base website up and running within 1 day (compared to 5-7 days in the past!).
So I'd therefore totally recommend Template Monster for their easy-to-use website, well-priced templates, comprehensive file inclusion, customer service, and fast turn around once you've purchased.
Well I could not disagree more with all the other reviewers of TemplateMonster. After a lot of searching of a template to suit a rock band, I finally found two candidates, both from TemplateMonster. I trialled a demo (free) template so I knew what I was getting myself in for (I am quite a newbie) and when I figured I could make this work, I bought one of the templates.
Installation was straightforward and went quite smoothly. All the features were as described and I was able to get them and a few other add-ons to work just fine. I had a few tricky questions regarding the location of some specific tuning parameters (e.g. Australian date format) and without exception the questions were answered accurately within 5 minutes each time, even though this would have been in the middle of the night in the USA on the Easter holiday weekend.
Only issue was with support for the Komento system that was included. Since I did not buy Komento from the vendor but it came as part of the template, I could get support from neither Komento nor TemplateMonster. That could have been a real problem except I realised it was something stupid that I had done so I ended up fixing it myself.
It has now been about 10 days since my purchase. My site is live and users are delighted. Check out my band: www.trippingcognito.com and you will see the template in action!
I thought I had gotten to the end of the road in graphic design until I spoke to Jace, he was very helpful and got me where I needed to be. Thank you.
Thanks to Jenna from Presales Department who told me how to adapt my needs to the right template. Also she gave me all the info to take a correct decision!
I got a cool template for a reasenable price and installation of all modules and components for 40 Euros is a great offer. Saved me a lot of time not only one cup of coffee.:-)
I had no idea about how things were being purchased on here, but thanks to Sandy Clark cause she thought me all i needed to know about how to get a Monster Templete for myself.
Thanks So much
I usually shop PowerPoint templates for my clients I like to search designs according to the topic and I find all the things that I need here. I definitely recommend.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at customercare@templatemonster.com
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Hello Daniel,
Thank you for sharing your thoughts regarding the provided installation services. It was not said you would be provided with any additional customization services. The main purpose of the installation is to set up site/logo for those who can't do it by himself/herself either because of lack of time or technical skills.We're really sorry you're not satisfied with the provided services.
If you'd like to discuss this case, feel free to contact us at marketing@templatemonster.com. We'll be glad to investigate the issue and find an appropriate solution.
Thanks.
Best regards,
TemplateMonster