The worst! Would give 0 stars if I could. I am going to have to take legal action because I can't get ahold of anyone. I purchased a template and the All-in-one package from template monster (After chatting online with one of their sales/help reps and he convinced me this was a legit service) Their all-in-one is supposed to set up my template. I went through the template and created a document with detailed instructions on what to change to make the website my own. They not only took over a month, but they only changed my logo and a few labels and then told me everything else was an upcharge. And my logo is blurry on the site! THE WORST AND A RIP OFF. They need to be reported for fraud.
I am a wix user and try to get more verity of website themes to choose from and I ended up with a perfect support from Jace in Templatemonster, i ended up getting the perfect website theme with a massive help from Jace that he never hesitated to answer any question about what i need, its easy process to get perfect theme for your business website.
Thank you so much Jace
I've buyed a theme for prestashop 1.7, it has a lot of bug their support team can't resolve for evident incompetence. They waste a month of mine time answer to a ticket one time a days whit a copy and paste answer and finally when i ask to be refunded they ignore mine request and deleted the request refund from mine backoffice.
It was clear that theme was just released and they didn't know how to do.
Excellent pre-sales.
The seller answered all questions, clearled my doubts about installation, technical details about the product, all the features the product offers and extra features that can be purchased from the company.
Worest customer server ever. I contacted them a few times to issue me a refund because I had a problem with the Template and they refused to issue the refund
Exceptional service. Because of tech support like Sandra I keep going back to TemplateMonster. Their support is unparalleled. A potentially terrible day was made a lot better with Sanda's help. She was professional and easy to work with, and not once did I feel like she couldn't help. She deserves a raise! (^_^)
Well what can i say? First of all Tommy (Web chat) John and Andy (Support) have been absolute brilliant. I Was needing a new company website, and i did have loads of technical and general questions regarding MotoCMS + template and every single reply from the support people have been spot on. They are fast, friendly, and open minded / out of the box thinking. Currently they are working on my webpage to finish it and so far i can just say: DAMN job well done. Seriously the pricing is good, the service even better and the support is stellar.
Thx guys you rock.
Kind Regards,
Nico O (FMA-is)
Worst experience ever, NOT WORTH THE MONEY, they say they have 2 million clients but only one rude technician. I ask for help and his answer was did you read the manual, never was able to resolve the problem now two days working on the issue I usually charge $70 an hour what a saving I tried to complain they transferred me to support to the same person I was complaining about. That is like going to the police to complain about a rapist and the police send you back to your rapist. Nobody in management could help, nobody in pre-sales could help their only alternative was to wait six hours so the morning tech would come in. WOW 2 million clients one tech, things must really be going bad for them.
Dear Alexandre,
Thank you for sharing your feedback. We regret that you experienced issues like this and apologize for any inconvenience. According to your latest conversations with our support team the problems related to setting up your site were successfully resolved. Please feel free to contact us back if you need any further assistance or have questions.
JACE worked with me to narrow down my selection based on my needs.
JACE, my offered options and add-on sales without pressuring.
I saw the Content Management System and got to use it and evaluate how well it will address my needs.
In the end, I felt extremely comfortable and at ease with my decision.
Jace was patient and had a great sense of humor. I was able to get a detailed breakdown and discounts regarding my templates and plugins. To be honest, I thought it was going to be a daunting task but Jace made it easy and almost effortlessly. Jace deserves a paid day off. Thanks for all the help Jace, Template Monster should count themselves lucky.
Very good attention, be satisfied with all the information
I usually shop Web Sites templates for my clients I like to search designs according to the topic and I find all the things that I need here. I definitely recommend.
Earlier this day I paid a guy to make adjustments to my new internet store which is under construction. All was in order after he had finished, but that was only until I changed the hex color code of the sidebar menu he had made for me. It screwed everything up and I was suddenly not even back to scratch, but worse than that... Arrgh! I tried to reach him, but after paying the dude he is no longer answering my emails. Being a total noob I didn't know what to do, and I never thought support would actually support a custom ordered job changing the theme I bought. Anywho, I guess it's my lucky day (and God knows I needed one) as on support I met a code wizard named Andre. In just a few minutes he provided me with all the code I needed to fix every issue that arised and I'm blown away by how skilled this guy was. Cheers Andre!
Very bad experience!
Purchase of completely useless theme. As a developer, I usually buy many themes. I made a big mistake buying on this site.
It's a shame not to repay a customer, it's theft. The fees are $ 70!
I explained to them that the template did not suit at all. They tried to dissuade me by proposing to have it installed by an expert from their team. I know perfectly how to install a template but it had no compatibility, no documentation, only errors!
I made the same day a request for reimbursement to the support but useless, they reassembled the info to 3 or 4 different people to finally tell me this:
"We appreciate your honest feedback and fully share your concerns, however I'm sure we will not be able to meet your request. This article is only available in French and English, and we are unable to provide you with the information you need. / further assistance offers we can not wait for you. "
I work on Wordpress for 5 years I know perfectly how to install a template in Wordpress, it's just theft when you sell a completely useless theme for that price.
I really advise you to go see the competition ;)
Dear Idov, we regret that you were not satisfied with the purchased product and would be happy to assist in rectifying the situation. However, as our representatives mentioned previously, unfortunately we were were not able to reproduce the problem. We'd appreciate providing some more information on the issues you faced in the ticket you opened or granting access to your installation, so our specialists could troubleshoot it on your end. Thank you!
I have very good experince with templete monster team they are very kind and very support even they can spend hours till your problem solve they try all ways to solve your issue they never make you upset to leave you without your question solved love you team for such a great support
Templatemonster have a lot of themes for all famous e-commerce apps / websites.
All of them are such advanced and pretty so its very hard to select one. Everytime when i ask any question or explain any problem of my website they have answered me before 24hrs.
Thank you so much TEMPLATEMONSTER.
This has been a completely great service. The help from the sales agent ( Jace Paulsen)was out of this world.
He helped me identify the right template for the company ecommerce website.
We went through a few days of putting a package together. Towards the 3rd day our IT firewall blocked the website thinking it was spam but Jace kept me updated via email constantly, also liaised with template monster developers on other work we needed done. He even gave me a discount on the final purchase which was very welcome.
I have downloaded the template and i am very pleased, i am sure my bosses will be pleased with the new website as well
Thanks Template Monster i am definitely recommending you to all my business networks on Linkedin
Their templates do not upload easily for the user... causing you to pay $49 for them to upload it for you! THEN, they create tons of user accounts on your server giving them full access to your url! They change your passwords and lock you out! Then, TemplateMonster tries to redirect your url to their hosting and inform you that you need to pay their fees! AND, they do not have a working phone number for their business... so good luck calling them! This seems criminal to me! STAY AWAY
I just finished live chat with Eli who helped me with choosing the right templete i needed. We couldnt find the right templete but i was offered they could make me my own templete just fot 126$ and its awesome prize.
Thank you
I purchased an adorable tempalte from template monster - the template is perfect for my business. I worked with Andrew Evans from Template Monster on the installation of my must have plugins. He went above and beyond in assisting me getting my new template up and running, showed professionalism, patience and was very personable as well. I am very grateful for his assistance and personable demeanor. If I could give him an 11, I would! Don't hesistate to purchase the extra services, they are soooo valuable and well worth it!
I dealt with Phil Bones, he was so helpful. I had a million and one questions as a newbie. He answered them all and was quick and understood where I was coming from. It was awesome from start to finish. Big shout out PHIL BONES!
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are deeply saddened by your comments on your experience with our company, as we do our best to keep customers happy. We offer a limited refund policy due to selling non-tangible goods and issue refunds in cases specified in the policy only. Our Customer Care manager has already gotten in touch with you with the most suitable solution.