Templatemonster

I have never experience such bad project management and customer service. After chatting with a project manager through template-tuning I decided to go ahead. She said it would take appr. 2 weeks to get the site ready, after I provided them with the content and instructions.

I did provide them with very clear instructions and all the content, thinking I would have my website ready in 2 weeks. That was about three months ago and my site is still not finished.

They do not respond to any complaint, they simply ignore complaints. Very time I provided them with feedback regarding changes, they would send me an email back saying that changes were made while they weren't. So I kept sending emails back and forth, getting issues resolved in an extremely slowly and frustrating way.

THE WORST EXPERIENCE EVER!

Jace was extremely helpful and friendly, quickly attending to my requests with accuracy and attentiveness. Jace was not only efficient to identify my template needs but was also able to go above and beyond to provide the information I requested to satisfy not only my needs but needs to help assist my clients. When you get such outstanding service and expertise why would you look to use any other template supplier! Because of your team and support, Template Monster you are the best!

I have a lot of Wordpress experience and buying from TemplateMonster has been the worst mistake of my web design career. They sell outdated themes that never get updated, they don't post all of their reviews (stll waiting for my review on a theme to be posted and its been months), and they don't have good support at all. You can't contact theme authors and let them know your issues. They use very dated methods for their themes causeing them to be optimized poorly. TemplateMonster shouldn't be allowed to sell website themes.

I was working on some code for hours... I was at my wits end when I chatted with Sandra.
Sandra was able to fix the problem extremely quick and put my mind at rest. Thank you so much, Sandra, and thank you to TemlateMonster for hiring knowledgeable staff around the clock.

I was having a very frustrating afternoon as I was trying to upload the demo data to my site. When I contacted support the first time, someone sent me the wrong folder for the source data. Then finally I got to Sarah. She listened to my problem and went to the bottom of it to figure out the root of the issue. Not only did she figure it out but she took care of it, entirely. She needed a frustrating day on a high note. Thanks Sarah! She deserves a raise!

Template monster froze our site and after investigating said the template was updated and we need to pay to unfreeze. We paid and after many tickets to access there was no template update. They offered unworkable workarounds and again after many tickets for customer service, and a request for refunding our money they report the tickets have expired and we need to start over. Unacceptable. We have a non-working site, no updated template, no support and we are out over $100. It's Adele's like a scam. No interest in fixing.

James Allen Support Agent Have not received such good support for a long time
James Allen helped me a lot to solve the problem. Here is my admiration for templatemonster to have such employees. Greetings from Germany Munich

Betty Velsey has been assisting me with the development of my website and has been super patient and great at communicating with me even with our time difference. Great experience to date with everything. Highly recommended!

Chatted with Caroline regarding a template I was interested in and she was polite, responsive, and helpful. I look forward to future dealings with TemplateMonster and hope to interact with Caroline again.

Jace who was assisting me with trying to find the right template that would work for me was extremely helpful kind and patient and was able to help me find the template that would work for me. Even after finding one and discovering it was out of my price range Jace then found another one that had almost the same features that was within my price range. 10/10 would recommend the site and 20/10 would definitely recommend Jace to assist.