I am dealing with TemplateMonster for over 1 year and I must say, I love their themes and support. The demo content gets imported with no problem... now that is nice.
Thank you and please keep up the good work.
Rgds
WebPro
I needed some assistance with a few issues I was struggling with on my template and Celine was so thorough and helpful. Because of her, I have way less stress trying to figure those issues out and am ready to launch the website!
Jace is the best! He helped me find better templates to the ones I originally picked and assisted me through the whole process from A to B. Not just that, he provided me with a discounted price that I really like and suggestions which made my life easier.
Template monster has great live support. I asked the support agent for a theme in Magento Shopping Cart which was available in some other framework. The support personal gave me great options and similiar carts in Magento as well. They are very quick to respond and give you proper support.
Thank you
Moeed Khan
I don't know how you guys experienced the service but I just had a conversation with Jenna from TemplateMonster and I now am the most informed non-tech entrepreneur. I was offered help to chose the template that suits my needs, and most importantly the guiding needed to understand what I really need.
Very good service at any time of the day! Just ordered my second website template. With the first one i had some questions after sales and the help was just superfriendly and very to the point! Great!
Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, hesimple will be your new best friend.
I had few questions about the templates, so I used 24/7 chat assistance. The operator, Jace, helped me so well. It was my first purchase of a website template and the operator kept helping me to put my order after I got all the answers to my questions. The order was proceeded quickly. I'm really satisfied with the service and I appreciate Jace's help.
I wasn't sure what type of template I should use, but I was able to receive online assistance from Becky. Becky sent me a few options to choose from based on the information that I provided. This was really helpful.
I have a really positive experience with their customer support. I had a lot of questions and their employee Eli was so kind, sending me more and more information about the process of editing templates etc. Bravooo!
Boys and girls from the support always did a great and helping work. This is a real SUPPORT - other companies should learn! Especially the big ones. I did very good decission to buy a template from TemplateMonster. Thank you guys!
Having pondered for a few days I was undecided on the template I wished to purchase, Having spoken with Jj on their Live Chat system my mind was made up and I ordered what I believe to be the best template this company has ever created. Thank you for your help and look forward to ordering again in the future. Kindest Regards Ben
Sandy was really helpful. She was really friendly. We appreciate that! Thank you very much.
Beautiful templates, huge amount of options and good prices. We recommend this Website and Shop.
Best regards,
Serhad,
CEO of Izoli Data AG
Had a chat with beckey and got excellent pro service.
Got excellent price for template and all additional services purpose to serve me best on custom my templae, host it, etc...
Will use there service again for sure
Templatemonster.com is really worth for paying compare to any other online theming companies they have good support team as well.
I am very happy to talk with your support team, Good work keep it up Jace and team.
Some time ago I ordered two website templates, one 'flash cms' and a 'moto cms' template.
The 'flash cms' template wasn't completely functional, it was missing key functions.
The 'moto cms' only worked with third party software, and it wasn't compatible with my web host one.com.
The technical support admitted its flaws.
Template Monster looks and feels as a scam.
I tried to change my opencart theme.
I found theme myself but it is diffcult to find perfect one.
So i chat with assistant Luigi and he send me perfect one.
It was very useful and helpful.
Save my time a lot.
There are all sort of opencart theme. Amazing.
I had a very complicated request, but the support handled it as good as she/he could.
It did not result in me buying anything but that was only because what I wanted simply could not be done with this service.
I came to the conclusion that I needed a web developer to build everything from scratch.
If that was not the case, I would definetely bought a service.
Great job, friendly, helful and considerate!
Service is great, answered all of my questions. Don't understand those bad exaggerated 1 star reviews. Competitors, its not the way. Anyways I really do recommend using TemplateMonster services. Thanks!
I'm Alex from Kenya. Caroline W. Has been of very great help today. I received probably the best online customer support ever. She's very patient and has gone the extra mile others do not. Any customer who comes to this site should probably experience her service to get what I'm talking about. She can negotiate very well, she got me the product I just needed and hey, discount on the way. Her attitude is right and perfect. "Aendelee vivyo hivyo". Thank you.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at customercare@templatemonster.com
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Hello Jan,
Thank you for your feedback. We're really sorry for the problems you have with the purchased themes. Please contact us at marketing@templatemonster.com with your purchase order details and we'll do our best to assist you!
Thanks.
Best regards,
TemplateMonster