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TeePublic

How would you rate TeePublic?
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North Carolina
1 review
2 helpful votes
Follow NJ J.
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I received a tracking notice that my masks were delivered on June 29th. Today is July 13th and nothing has been received. My CC was charged immediately - not when the order was filled. Now I get emails each week telling me that they are going to reply to my email concern. Would I recommend or buy from this organization again? Would you?

Date of experience: July 13, 2020
TeePublic R. TeePublic Rep
over a year old

Hi there,

Samuel here from TeePublic. I'm so sorry to hear your order didn't arrive yet! We would love to have the chance to make this right for you. If you get a chance, please get in touch via our contact page and we'll get this resolved ASAP: https://www.teepublic.com/contact

Unfortunately, due to the volume of queries at this time, our response time has been below par. Mention that Samuel asked you to get in touch in response to your SiteJabber review and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Texas
1 review
1 helpful vote
Follow Dee W.
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I do not like my shirts I ordered I could have ironed that on myself. It looks sloppy it does not look like the picture. And upon receiving it the shirt smells horrible. Also it took sooo long to receive. Very expensive for this trash. Very unhappy will not order from here again

Date of experience: December 23, 2018
Florida
1 review
1 helpful vote
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The onsie I ordered had a decal that looked like the press was not hot enough to make a proper transfer. The lettering is sketchy. Planned this for a baby gift but the quality too poor to use. Shockingly, even after I submitted photos, I was denied a refund. Take your business elsewhere!

Date of experience: August 10, 2021
Massachusetts
1 review
0 helpful votes
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Very Pleased
October 25, 2021

Ordered a T shirt for my brother's birthday. I had ordered the shirt in dark gray. Not reviewing the order closely, I dis not notice the lettering wood also be in gray. When I received my order, I was extremely disappointed as you could not read any of the lettering. As soon as I contacted TeePublic I started receiving responses to my multiple question and continued confusion in ordering (on a weekend mind you including Sunday). The shirt I need is on it's way correctly designed the way I intended it to be.
Thanks Guys

Date of experience: October 25, 2021
Georgia
1 review
0 helpful votes
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I ordered a T-shirt order for Christmas was lost in the mail transition.

This shirt was a very special gift for my best friend who is a Dodger fan.

I was concerned that I could not replace it, I sent 1 email explaining my circumstances and they were right on the case.

The team for TeePublix are in the process of sending me another T-Shirt.

Thank you TEEPublix. I will recommend you to all my friends and will use you again myself.
Wayne

Happy Holiday from the Franklin Household.

Date of experience: November 18, 2021
Serbia
2 reviews
7 helpful votes
Follow Angelina R.
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I am an artist and I am selling my stuff on several different platforms. A few months ago I decided to try TeePublic. I uploaded more than 100 high-quality, original designs. A few weeks ago, my account was closed without ANY explanation. I tried to contact them, but they just ignore me. Due to my experience, I can guarantee that there is nothing wrong with my designs. I spent hours of my time uploading to be removed without explanation. Also, I wonder what will happen to my uploaded designs and my earnings now that I am no longer a member and cannot contact them. AVOID!

Date of experience: November 22, 2019
Illinois
1 review
0 helpful votes
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Heavyweight T-shirts + Follow-up: A+
November 15, 2021

First, I have to limit myself to 2 heavyweight design T-shirts per month and I have a long list of designs I want to get to. These are great quality and I really care for them (no heat; just cold water and hang dry).

Next, I tried the original T-shirt weight and it just wasn't for me. I pled my case to a service rep, even offering to split the difference on the heavyweight replacements, but TeePublic just asked that I pay the upcharge, $1 for each T-shirt. That was really above and beyond; it was a prompt response; and I didn't feel punished for my purchase that was otherwise fine (I just like the heavier material).

It'll be my pleasure to continue treating myself there. It's a great site with great artists.

Date of experience: November 15, 2021
Florida
1 review
0 helpful votes
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Best customer service!
November 3, 2021

I have purchased tee shirts from TeePublic several times, all have been shipped promptly, were of good quality, and communication was excellent.
I recently received two shirts I had ordered. One shirt was too small because I miscalculated my recent weight loss to a smaller size (but my shoulders are the same size, duh) The other shirt I ordered was one size even smaller - I made a mistake I believe because I was ill when I placed the order. I was disappointed when the tee shirts didn't fit although it was my fault. I reached out to TeePublic and requested replacements; I did not expect any luck. To my surprise, TeePublic sent me a note and said they are replacing the shirts! I was shocked. This has to be one of the best examples of customer service I have ever experienced! I highly recommend TeePublic for anyone looking to purchase some high quality tee shirts with very neat and creative designs and unsurpassed customer service.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Lovely T-shirt
June 12, 2020

I ordered the premium quality T-shirt for youths. Size guide not completely accurate hence ordering the wrong size. After contacting Teepublic, I got an email saying they will send us the right T-shirt free of charge, great customer service.
I am really happy with the quality of the T-shirt!

Date of experience: June 11, 2020
Arkansas
2 reviews
2 helpful votes
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I ordered a shirt Nov 8,2017, paid $7.99 extra for expedited shipping and it is now Nov 20th and no one will answer the phone there or answer my emails. Terrible customer service! It was coming from Florida to NY and still not here. The last tracking place it showed was Stow, Ohio on Nov 13th! I guess I was robbed of $30.00 from TeePublic. Way to retain customers! This was a gift for someone who was going to wear it in 5 days from now. Guess that isn't going to happen. Very upsetting. When I called and got a lady today in their customer service, she was rude and nasty like I am lying about it!

Date of experience: November 20, 2017
Missouri
1 review
0 helpful votes
Follow Rachel O.
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They have so many great different and fun t- shirts on this site. It was easy to find some fun shirts and figure out sizes.

I did have one shirt that was too small and they sent me a new one with no questions asked.

I highly recommend them for shirts you aren't going to find in stores.

Date of experience: February 28, 2021
Indiana
1 review
0 helpful votes
Follow Megan M.
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I ordered some tees as a gift for my boyfriend. When we received them, they were too small. I was pretty bummed, because I know they're custom-printed shirts, so I thought I was SOL. However, I checked their exchange policy and contacted customer service, and they're sending me replacements shirts in a larger size! They were very courteous.

Date of experience: July 1, 2020
GB
1 review
0 helpful votes
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I recently purchased a hoodie from TeePublic but didn't stop looking after my purchase and ended wanting 2 more T-shirts that same day. I was then contacted to say it was to late to send them in 1 shipment as the first order was already on it's way so they refunded the shipment for the 2nd order will definitely buy again.

Date of experience: July 13, 2020
Germany
1 review
3 helpful votes
Follow Alexandra K.
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The problem of such websites are the uploaded graphics and therefore the quality of them you cannot check beforehand.
I ordered a shirt, the process was smooth but the quality of the picture itself is so bad that you can see the pixels.
Another point is that there are a lot of copyright issues. For example Disney graphics.
There should be a quality check before you can earn money with 'your' designs.

Date of experience: December 8, 2018
Massachusetts
1 review
0 helpful votes
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Customer service
December 6, 2020

I had ordered a T-shirt for my uncle for Christmas. After I realized I had ordered the wrong size. On their website it says you can edit na order within 2 hours but it had already been overnight and into the next day! So I emailed them and asked if I could change the size. They got back to me within the hour! And happily changed the size for me! They were very friendly, accommodating and as a courtesy didn't charge me for the upgrade. Thank you so much! I spoke to Frances who was very pleasant. I have already told my friends and family about them and put in two more orders! Thank you!

Date of experience: December 6, 2020
Canada
1 review
0 helpful votes
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Exceptional service and fabulous people
October 13, 2023

Where to start? Easy to order, great communication and quick delivery. Had an issue with the sizing of two tshirts and from the get go every person I dealt with was professional, helpful, efficient and genuine in delivering top notch service. A huge shout out to David, Madalina, Ioana, Diana and Teodora for the exceptional service you provide. TeePublic is very lucky to have each of you on their team.

Date of experience: October 12, 2023
Pennsylvania
1 review
0 helpful votes
Follow Christina H.
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I was impressed with not only the quality of the t-shirt and long sleeve hoodie I ordered but their customer service as well. The T-shirt I ordered was too small and I requested an exchange for a larger size. They not only sent me the larger size I requested but allowed me to keep the smaller one too as a donation. They responded quickly and clearly to my needs with prompt email responses. I know I will be using this company for a long time! Excellent selection of items and wonderful customer service! Thank you TeePublic!

Date of experience: July 20, 2023
GB
1 review
0 helpful votes
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Customer Service
January 14, 2021

I purchased several t-shirts as Christmas presents. The print on one of the shirt was faint and the shirt was not a bright white as it should have been. Customer service was incredibly prompt and efficient. I thought I would have issue as I live overseas but all was handled extremely well and effortlessly on my part.

Date of experience: January 13, 2021
Maryland
1 review
0 helpful votes
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Great Customer Service
December 27, 2020

I purchased 3 shirts, 1 woman's large and 2 Men's larges. The sizing of one of then Men's t shirts was smaller than the other. Less than 24 hours after my initial email, I received a response email and then an email confirming a new shirt was being shipped for free.

Date of experience: December 27, 2020
Kansas
1 review
0 helpful votes
Follow Kimbrough W.
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We ordered three T's and seven multi-ply masks. The masks are fun and very functional. Two of the T's were ordered as Female Medium (based on TeePublic's sizing instructions) but that size ran much too small. The exchange (for two Female XL's) was seamless. Each email that we received in response to our request to exchange was upbeat and very polite and supportive. The T's were replaced at no charge. We offered to pay the $10+ shipping & tax (thinking it would help with supporting the artists), but our offer was politely declined. That level of positive person-to-person interaction, whether it be for customer service or for what used to be civil discourse, is so sadly lacking everywhere these days. But the people with whom we interacted at TeePublic could restore one's hope that "we're in this together" and that the idea of loving one another ARE STILL POSSIBLE.

Date of experience: August 31, 2020

Overview

TeePublic has a rating of 2.7 stars from 2,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeePublic most frequently mention business days, poor quality and credit card. TeePublic ranks 7th among T Shirts sites.

service
898
value
870
shipping
861
returns
690
quality
831
This company does not typically respond to reviews
+476