TeamBuy.caReviews 132

I booked two massages (one for myself and one for my husband). One massage therapist did not show up (a single therapist performed two massages, starting about 1/2 hour after the appointed start time).

The company did not contact us to let us know about the change (the one therapist that did come had to call and text them several times to find out what was going on).

Later we received a very long winded email from the company - who still wanted (and we're fighting this) to charge us a CAD 30 travel fee and set up fee (which was prepaid) for the therapist that did not show up!

I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely?

I never received the items I ordered and payed for. I lodged several complaints but they have not responded. Much time has past and I am still without my products or my money. I feel robbed. STAY AWAY FROM THEM.

I HAD PURCHASED SOME VOUCHERS THAT THE MERCHANT DIDNT WANTED TO HONOUR IT SO I CALLED THEM THEY GAVE ME DEALFIND DOLLAR THAT I COULD USE TO USE IT ON ANYTHING ELSE BUT NOW I DONT BELIEVE IT THAT THE DEALFIND.CA IS ACTUALLY CLOSED DOWN THE SITE NOW I CANT GET MY MONEY BACK EITHER IT WAS $69

WHAT TO DO?

Hi,
Dont buy anything for Teambuy or any company that belongs to Couch Commerce Inc. I got scam twice and they give me a boggus excuse (sorry they wrote to me in French):

"Veuillez s'il vous plait prendre connaissance du fait qu'à partir de Vendredi 29 Aout, Couch Commerce Inc., la compagnie mère de TeamBuy.ca/Dealfind.com, a engagé une procédure judiciaire et financière de restructuration. Conformément aux règles et régulations gouvernant le processus de restructuration, nous ne pouvons honorer les Teambucks/Dealfind dollars émis ou proposes et ne pouvons procéder au remboursement ou au crédit d'achats..."

Teambuy is now n crowd I suggest you stay away from both
All orders not received from teambuy will not be honored by n crowd
So why would you trust n crowd it's a different name and that's it
If something goes wrong for n crowd they will leave you holding the bag

SCAM! Don't buy coupons from teambuy, dealfind or nCrowd!

DO NOT BUY FROM TEAMBUY THEY RIPPED ME OFF. TOOK MY TEAMBUCKS AND APPARANTLY WENT BANKRUPT, BUT GUESS WHAT, THE POP BACK UP AS "NCROWD" AND CONTINUE TO SELL LIKE NOTHING HAPPENED. STAY CLEAR OF NCROWD OR RISK A REPEAT OF BEING RIPPED OFF.

I bought 3 x1 hour massages from teambuy only to be extremely embarrassed by the vendor telling oh team buy went bankrupt call your credit card company to charge back. (I paid via PayPal) they sold me these tickets on September 8th / 2014. That's 8 days AFTER the date in these bankruptcy letters they are sending out. ( I never got one) WHAT THEY ARE DOING IS CRIMINAL. They should not be allowed to scam customers or vendors. They still are advertising deals! I just hope I can get my money back from PayPal. Be very aware. On a side note I purchased deals before with no issue so I had faith.

I received this email from Teambuy. The vendor did not respond to me or satisfy my voucher. Teambuy offered to credit my account then the next day after I accepted the offer of credit they sent me this email.

Dear Valued Customer,

Please be advised that as of Friday, August 29,2014, Couch Commerce Inc., the parent company of TeamBuy.ca/Dealfind.com, has entered into a legal & financial restructuring process. Pursuant to the rules and regulations governing the restructuring process, we cannot honor TeamBucks issued on or before August 29,2014 and issue any refunds related to purchases on or before August 29,2014.

Please note the purpose of the restructuring is to provide the Companies with a more stable environment to continue operations and develop a plan that will allow us to continue in business.

We appreciate your prior support and looking forward to continued support through this important process.

Sincerely,

Avital
Customer Experience
Dealfind.com | TeamBuy.ca

These guys are now defunct, practically, but still have their site up and are sending out daily emails for deals they have no intention of fulfilling. Why the authorities have not forced them to stop defrauding the public, I have no idea. Someone needs to contact the police. The are laws against this type of thing! I ordered some Reebok workout shirts months ago. The site says it shipped in August, but nothing. When I contact them, only a generic email. The deal has since reappeared on their site, scamming more wouldbe customers into giving them money for items they don't have and can't deliver. How these peoplel live with themselves is beyond me.

The first purchase that I made was delivered in great time and the product was good.
The next two purchases that I have made have not arrived and it has been over 60 days now. I caution everyone to look else where for the product as this company seems to just take your money and then send no product, scamming company in my opinion.

Tan through bathing suits were padded cheap dollar store suits from china. Total, scam, but teambuy would do nothing about it, even though I sent pictures of the fraying cheap non tan through suits, because I already got them
There must be something we can do about these issues
Can't be legal...

I too, have had a loss of $100+... as I have vouchers that I am not able to use because merchants are not honoring it. As a customer, I shouldn't have to bare the loss if a company is having financial issues... Isn't it in the end as a business you would be able to claim a loss through taxes or etc... Anyways... I will never ever use teambuy/deal again! And will also spread how awful they are so that others will not support such a company.

Teambuy and Dealfind are definitely going into bankruptcy by the looks of things and the people who will suffer are the merchants who are not going to get paid and the customers who signed up to receive Teambuy offers and now their contact info will be sold to the highest bidder. So, expect to be spammed a lot and your email to be filled with junk offers.

Here's something I found straight from Teambuy's privacy policy:
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganisation, stock sale or other change in control.

BEWARD! I am a regular merchant of TeamBuy. I've hosted more than 5 deals with them. The past year. 3 of them have not been paid. I was sent the same email regarding payments not being paid out to merchants before August 29. They owe me a ton of money. I decided to investigate the company further and was pointed to a company called MNP. MNP told me this company filed for Corporate Insolvency. I'd just like to warn any new merchants who think they'll get paid and customers as well because this company may be going down soon. Here is the response I got from MNP (this was an automated message generated when contacting the email *******@mnp.ca):

On August 29,2014, each of Couch Commerce Inc., Dealfind.com Inc., Menupalace.com Corporation and ******* Canada Inc. (the Couch Group or the Companies) filed a Notice of Intention to Make A Proposal (NOI) under the Bankruptcy & Insolvency Act.

Further to this filing, the Couch Group as part of its restructuring will be seeking Court approval of a sale of its assets and business to nCrowd Inc. (nCrowd) so that nCrowd can continue the Couch Groups business. The decision to file the NOI was made to help ensure that the proposed sale to nCrowd can be completed in a manner that treats all of the Companies creditors in accordance with their respective rights.

The Couch Group will be keeping all its creditors up to date on the progress of the sale transaction. Once a Proposal is finalized each creditor will get an opportunity to vote on whether or not to accept that Proposal.

The NOI process is not the same as bankruptcy or receivership. As part of the NOI process, the Couch Group is being given an opportunity to restructure its business through the sale transaction with the objective of nCrowd returning to profitability.

The Couch Group has retained MNP Ltd to act as the trustee in these proceedings. As trustee we will not be involved in the day-to-day operation of the business. As these proceedings progress, additional publicly available information will be posted on our website www.mnpdebt.ca/couchcommerce

As a merchant from teambuy/dealfind. This is what I have to say. The company has run my deal last January 2014 as per agreement my company should be paid a 1/4 of generated amount after a week and 1/2 after a month. I have waited for about almost two months to check in with them and was able to get paid for the 1st and 2nd instalment fees. Im supposed tp be paid for the other 1/4 of generated amount a month after the deal has expired so naturally as a kind merchant I waited. Get in touch with them end of Aug. I was directed to their online finance assistance. Wrote them a message no reply for two weeks. So I called my "account manager" just yesterday and left him an email Anthony Amankawa is his name and the name of the girl that called me is Karen Mohammed. Just this morning they said that the accounts of the company has been freeze and will not be able to pay us until further notice accounts before or on AUG 29,2014. So I asked Anthony what does this mean as merchant. They said they may or may not be able to pay me. Please be aware of this DEALFIND and TEAMBUY customers.